Hoteliers & Accessibility

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Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All) Conference site: http://www.destinationsforall2014.com/en/ D4All presentation by Scott Rains: https://independent.academia.edu/ScottRains/Drafts

Text of Hoteliers & Accessibility

  • 1. Hoteliers and accessibility : law, morality and business / Clients and accessibility: the urgent need for standards Pablo Ramon, NATIVE Accessible Hotels and Tourism, Madrid, Spain (presenter) Do hoteliers feel that the provision of accessible services is a need for their customers? Are the laws of universal accessibility to public spaces seen as excessive by hoteliers? Will the hoteliers be able to make their services accessible by themselves before the laws require them to? Three years of experience working with hoteliers in Italy, France, Spain, Portugal and Morocco allow us to predict the evolution of our work in the coming years . The work focused on the implementation of new accessible solutions available to customers, but supported by accessory elements around accessibility, such as advertising, press reports, participation in international tourism fairs. All this was accompanied by a didactic approach, almost "evangelizing" for the cause. Three years of work gave us a a number of hoteliers, convinced, and proud to have become the spokesmen of how to act and who promote universality in leisure. We have also experienced the painful reality of many hoteliers who come too easily to link disability and charity. The conclusion of our evolution emphasizes the need to convince service providers of the need to act in an inclusive environment. For the side of the customers, it is urgent to demand the adoption without delay, of a protocol of standardization, both for published information and the physical elements that they will meet when using public services.
  • 2. Hteliers et accessibilit : loi, morale et business / Clients et accessibilit : Lurgence des standards Pablo Ramn, NATIVE Hotels and Accessible Tourism, Madrid, Espagne (prsentateur) Est-ce que les hteliers sentent que les prestations de services accessibles sont un besoin pour leur clientle ? Est-ce que les lois daccessibilit universelle pour les espaces publics sont interprtes par les hteliers comme tant excessives ? Est-ce que les hteliers seront capables dassumer la prestation de services accessibles par eux-mmes avant que les lois ne les obligent ? Trois ans dexpriences de travail avec des hteliers dItalie, de France, dEspagne, du Portugal et du Maroc nous permettent de prvoir une volution de notre travail dans les annes venir. Le travail dvelopp sest focalis sur limplantation de nouvelles solutions accessibles pour les clients, mais appuye par des lments accessoires autour de laccessibilit, tels que la publicit, les reportages de presse, la participation dans des foires internationales de Tourisme. Tout cela accompagn dune approche didactique, presque vanglisant pour la cause. Trois ans de travail nous ont donn une rcolte dhteliers convaincus, fiers dtre devenus des porte-paroles dune manire dagir et dassumer luniversalit dans le profit du temps libre. Nous avons pu aussi connatre la ralit douloureuse dune bonne partie des hteliers qui arrivent trop facilement lier handicap et charit. La conclusion de notre volution insiste sur le besoin de convaincre les prestataires de services de la ncessit dagir dans un contexte accessible tous. Du ct de la clientle il faut presser pour exiger ladoption, sans dlais, dun protocole de stan- dardisation, aussi bien de linformation publie que des lments physiques quelle va rencontrer au moment dutiliser les services publics.