Considerate Hoteliers

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THE CONSIDERATE HOTELIERS ASSOCIATION MEMBERS MAGAZINE

Text of Considerate Hoteliers

  • IN THIS ISSUE : WINNERS TALES HIGH QUALITY OF ENTRIES MAKES LIFE

    DIFFICULT FOR THE JUDGES | FOUR SEASONS LONDON AT PARK LANE

    RISES TO THE OCCASION GALA LUNCH IS A TRIUMPH | SPONSORS AND

    CONSIDERATE SUPPLIERS PLEDGE SUPPORT FOR CHA

    CO

    NSID

    ERATE HOTELIERS

    Caring for YOUREnvironment

    THE

    CONSIDERATE HOTELIER

    Hotel ofthe Year 2012LANCASTER LONDONPersistence and hard work pays dividends

    CONSIDERATE HOTELIERS VISION FOR THE FUTUREThe World is our organic Oyster!

    THE CONSIDERATE HOTELIERS ASSOCIATION MEMBERS MAGAZINE

    ISSUE 20 | SUMMER 2012

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  • CO

    NSID

    ERATE HOTELIERS

    Caring for YOUREnvironment

    THE CONSIDERATE HOTELIERS ASSOCIATION MEMBERS MAGAZINE

    Websiteconsideratehoteliers.com

    Emailmag@consideratehoteliers.com

    Coming shortlyA new website, fresh, revitalized, re-branded and ready to take on the world!

    Join UsMembership of the Considerate Hoteliers is open to hotels, guesthouses, small accommodation providers, restaurants with rooms, inns and self-catering accommodation that commit themselves to our Mission Statement, Environmental and Social Responsibility Charter. For membership information visitwww.consideratehoteliers.com

    Considerate SuppliersWe are compiling a list of Considerate Suppliers based on member recommendation. If you have a supplier who you think should be on the list let us know info@consideratehoteliers.com

    CreditsDirector and Editor:John Firrell, Considerate Hotels Association, Litton Cheney, Dorset DT2 9AR.Telephone 01308 482313

    Look to the futureCHA celebrates 21 years of life, winners celebrate their 2012 Awards.

    It has been another fantastic year. CHA celebrated 21 years of existence in 2011, the standard of entries for this years awards knocked the judges socks off, the membership continued to grow and Considerate Hoteliers prepares itself for the future.

    This issue of The Considerate Hotelier relates the winners tales, commends the short list and reports on the Awards Gala Lunch held this year at the Four Seasons London at Park Lane. One of the first Presidents of CHA was Ramon Pajares who at the time was GM of the Inn on the Park soon to be renamed the Four Seasons London. It was only natural that many of CHAs functions were held at the hotel so a number of us got to know the hotel quite well. It was quite strange going back there in May for the Awards Gala Lunch as the hotel has gone through a serious remodeling and was hardly recognizable from what used to be. Still very much present though was the grandeur, excellent service and sense of welcome. Lifetime Achievement Award winner Mike LeRoy and I recalled standing outside the hotel with our clipboards in the early 90s judging the Clean & Green category when clean meant exactly that and green referred to plants, flowers and gardens. Time, the Four Seasons and Considerate Hoteliers has moved on a trifle since then!

    As you read through this magazine you will undoubtedly be impressed with what our winners have achieved and rightly so. One of the things we are currently doing is updating the CH website and this will include creating a case study section that will contain the stories of winners past and present and hopefully act as an inspiration to future entrants but also offer up great ideas for your own hotel. They say imitation is the best form of flattery and nobody should feel anything other than elation if they implement an initiative that a fellow member has proved works and indeed makes a difference.

    When speaking at the Awards Gala Lunch I alluded to changes that were on the horizon and to watch this space. Well, elsewhere in this magazine you will find information on what is likely to happen in that space. CHA must move with the times, it has the potential to do so much more and intends to do so. Two colleagues (Xenia & Benedetta) will be joining me and assisting in the running of Considerate Hoteliers. The extra help will allow the organization to expand within the UK by growing the membership, but also to look to Europe (initially) and then if all bodes well take the Considerate Hoteliers ethos and objectives to our colleagues in the global hotel market. For our current members, i.e. you, it will mean greater access to information, increased member benefits and an enlargement of an already hugely influential organisation run by hoteliers for hoteliers. Despite the fact we have already reached the grand old age of 21 plus, it would seem the best has yet to come!

    John Firrell MIHEditor The Considerate Hotelier

  • 2 Considerate Hoteliers 2012

    contents

    Contents Summer 12

    10

    04Considerate Hotel of the Year 2012Lancaster London

    06Considerate Green ChampionClare Wright

    10Montagu Arms in the New Forest Sustainable and edible thinking

    14Landmark decision for London Green TeamTheir Story

    18Hotel Petit ChampTales from a Small Island

    20Green Marketing InitiativeLasswade generates team work in the depth of Wales

    22National Green Supplier of the YearLasswade generates team work in the depth of Wales

  • 2012 Considerate Hoteliers 3

    contents

    10

    26

    14 20

    24Local Green Supplier of the YearThe Constant Gardeners of Sark

    26Good EggGary goes to work on a Good Egg

    28Lifetime Achievement AwardMike LeRoys valiant service reaps its reward

    30What the Judges Said!

    32Award Asides

    34Winners 2012A List of all our winners and runners up plus some notes of importance

    36CHA A Vision of the FutureThe Next Frontier

    38Consider ThisConsider this and a welcome to new members since our last issue

  • 4 Considerate Hoteliers 2012

    Lancaster LondonTHE CONSIDERATE HOTEL OF THE YEAR

    2012

    When one has been involved with CHA as long as I have it seems like 22 years and it is! you are in the privileged position of seeing fledgling hotels grow their green wings, take to the air and eventually emerge into the sunlight a fully mature grown up, joined up member setting the standards that present day fledglings aspire to. So it is into that sunlight emerged the Lancaster London to take top honours in this years CHA 2012 Awards. Enormous congratulations to Stephen Kyjak-Lane and his team.Thoroughly deserved and a splendid example to us all.

    winner considerate hotel of the year

    The Lancaster London has had some amazing environmental and community focused achievements during 2011. These innovative developments have proven the hotel to be both an industry leader in the eco market, and to have serious dedication to green policies, that entitled it to be considered for the title of Considerate Hotel of the Year 2012.

  • 2012 Considerate Hoteliers 5

    winner considerate hotel of the year

    It is not just the actions of Lancaster London that should be recognised, but also its very ethos. To walk softly on the planet is the Lancaster Londons motto, and this is filtered through every aspect of the hotel, from purchasing, to the refurbishment, to its interaction with guests. The hotel is genuinely passionate about preserving the environment so that the grandchildren of its guests will also have a world to be proud of. This philosophy in itself is something to be rewarded.

    This commitment to environmental practices is present at every level of the hotel staff, from the General Manager Stephen Kyjak-Lane, who is an ardent supporter of green initiatives and drives a low CO2 emission Smart car, right through to every member of the housekeeping staff. It is reinforced through regular staff Green Days, induction training and the monthly newsletter. Each and every member of staff works incredibly hard to achieve these results, and winning the title of Considerate Hotel of the Year 2012 would be a valid recognition of their efforts.

    However, apart from deserving the title, the Lancaster London is a very prominent industry leader, and raising the profile of the hotels environmental achievements would also have extremely positive benefits. Lancaster London is a 4* deluxe hotel overlooking Hyde Park. With 416 guestrooms, two restaurants and a superb events space that can host up to 3,000 people, it is one of the largest hotels in London. In 2011, the hotel filled 130,053 guestrooms, sleeping 199,738 guests, and served 187,000 guests in banqueting. This not only means that new environmental initiatives do make a huge, positive impact on the environment, but that by highlighting the hotels amazing achievements it is a fantastic way of spreading the message and enabling other businesses