Studieordning Service¸konom

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Studieordning Serviceøkonom

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  • Servicekonom 2010 - 2012 Studieordning

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    Studieordning for servicekonom

    2010- 2012

    Servicekonom, erhvervsakademiuddannelse

  • Servicekonom 2010 - 2012 Studieordning

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    Studieordningen glder for studerende med studiestart pr. september 2010 og er flles for alle udbydere af servicekonomuddannelsen. Studieordningens institutionsdel: Copenhagen Business Academy, Kbenhavn Nord Trongrdsvej 44 2800 Lyngby www.cphbusiness.dk www.knord.dk

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    INDHOLDFORTEGNELSE 1. Studieordningens indhold ..................................................................................................... 5 2. Uddannelsens forml og adgangskrav ................................................................................. 6

    2.1 Uddannelsens forml ...................................................................................................... 6

    2.2 Uddannelsens adgangskrav............................................................................................ 6

    2.3 Uddannelsens lovmssige grundlag .............................................................................. 7

    2.4 Uddannelsens udbydere ................................................................................................. 7

    2.5 Titulatur ........................................................................................................................... 8

    3. Uddannelsens varighed, struktur og indhold........................................................................ 8 3.1 Uddannelsens varighed og tid i ECTS-points .................................................................. 8

    3.2 Uddannelsens struktur og indhold .................................................................................. 8

    3.3 Uddannelsens praktik forml og formalia .................................................................10 3.3.1 Lringsml og forml ............................................................................................... 10 3.3.2 Formalia ..................................................................................................................... 10

    4. Eksaminer og vrige prver ................................................................................................11 4.1 Generelt omkring eksaminer og prver ........................................................................11

    4.2 Eksaminer og prver p de enkelte semestre ..............................................................11 4.2.1 Eksamen og interne prver 1. semester ................................................................. 12

    4.2.1.1 Pilotprojekt intern prve ................................................................................ 12 4.2.2 Eksamen og interne prver 2. semester ................................................................. 12

    4.2.2.1 1. rs tvrfaglig eksamen................................................................................ 12 4.2.2.2 Kunderelationer & kulturforstelse intern prve ........................................ 12

    4.2.3 Eksamen og interne prver 3. semester ................................................................. 13 4.2.3.1 Praktikprojekt intern prve ........................................................................... 13 4.2.3.2 Valgfrit element - eksamen .............................................................................. 13

    4.2.4 Eksamen og interne prver 4. semester ................................................................. 14 4.2.4.1 Engelsk intern prve ...................................................................................... 14 4.2.4.2 Forretningsplan intern prve ........................................................................ 15 4.2.4.3 Afsluttende eksamensprojekt .......................................................................... 15

    4.3 vrige forhold vedrrende eksamen og prver ............................................................16 4.3.1 Regler for eksterne prver (eksaminer) og interne prver. .................................... 16 4.3.2 Skriftlige besvarelsers omfang - normalsider .......................................................... 17 4.3.3 Gruppestrrelser ....................................................................................................... 18 4.3.4 Tilbagemelding p prver og eksaminer ................................................................. 18 4.3.5 Eksaminer og prvers tidsmssige placering ........................................................ 18 4.3.6 Klager over opnet eksamen ................................................................................... 19 4.3.7 Hjlpemidler til eksamen ......................................................................................... 19 4.3.8 Brug af kilder og data ved udarbejdelse af skriftlige besvarelser ......................... 20 4.3.9 Dispensationsmulighed ............................................................................................ 20

    5. Beskrivelse af kerneomrdernes obligatoriske uddannelseselementer ...........................20 5.1 Metode 5 ECTS ..........................................................................................................21

    5.1.1 Metode og research .................................................................................................. 21

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    5.2 Servicevirksomheden 30 ECTS ..................................................................................21 5.2.1 konomi ..................................................................................................................... 22 5.2.2 Servicemanagement ................................................................................................. 23 5.2.3 Samfundskonomi .................................................................................................... 24 5.2.4 Faglig kompetence .................................................................................................... 25

    5.3 Organisation 15 ECTS ................................................................................................26 5.3.1 Ledelse ....................................................................................................................... 26 5.3.2 Human ressources .................................................................................................... 28

    5.4 Planlgning 10 ECTS ................................................................................................29 5.4.1 Strategi og forretningsudvikling ............................................................................... 29 5.4.2 International markedsfring ..................................................................................... 29

    5.5 Kommunikation 15 ECTS ...........................................................................................30 5.5.1 Engelsk og kulturforstelse ...................................................................................... 30 5.5.2 Kunderelationer......................................................................................................... 31

    5.7 Valgfrit element 15 ECTS ...........................................................................................32 5.7.1 Valgfrit element - Hotel- og Restaurant Management ............................................ 33 5.7.2 Valgfrit element - Turisme Management ................................................................. 34 5.7.3 Valgfrit element Service Management ................................................................. 35

    5.7.3.1 Fllesdel Service Management .................................................................... 35

    6. Overgangsbestemmelser ....................................................................................................36 7. Meritering ............................................................................................................................36

    7.1. Horisontal meritering ...................................................................................................36

    7.2. Vertikal meritering ........................................................................................................36 7.2.1 Indland ....................................................................................................................... 36 7.2.2 Udland ........................................................................................................................ 37

    8. Regler for udbud af ben uddannelse ................................................................................37 9. Dispensationsmuligheder ...................................................................................................37 10. Ikrafttrdelse ...................................................................................................................37 11. Studieordningens Institutionsspecifikke del ....................................................................38

    11.1. Valgfri Uddannelseselementer ..................................................................................38 11.1.1. Oplevelseskonomi ............................................................................................ 38

    11.2. Studiepraktikkens gennemfrelse ............................................................................40 Bilag 1 Bedmmelsesplan og eksamensbevis.................................................................. 42

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    1. Studieordningens indhold Studieordningen er jf. retningslinjerne i Bekendtgrelse om erhvervsakademiuddannelser og