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Enterprise Social Media – The hidden treasure
Rick Mans
Capgemini
@rickmansslideshare.net/rickmansdontmindrick.com
1960’s Mainframe Computing
1990’s Desktop
Cloud Computing
2000’s Mobile Cloud
Computing
2010’s Social
Revolution
1970’s Mini Computing
1980’s Client/Server Computing
Data Management
Apps
Business Logic Apps
Process Automation
Apps
Web Apps
Mobile Apps
Social Apps
Social tools a disruptive technology?
I see you’re wasting company time,
would you like help with that?
Discovering your hidden treasure(calculation based on an organization of 1000 people)
Costs
Fees
Avg. €3 - €15 euro per user per month
1000 x 15 x 12 = €180.000
Administration
1 FTE per year
€50.000
Implementation
4 FTE for three months
€50.000
Training
2 trainers training 1000 people for 1 hour
€25.000 (employee time)
+€50.000 (trainers have to be paid)
Fees: 180.000Adminstration: 50.000Implementation: 50.000Training: 75.000
Total: €355.000
Key Finding: People Invest Their Time Differently Leader/Executive People Manager Transactional/Process
Execution WorkerKnowledge Worker
Administrative AssistantNew Employee Contributor Networker
Professional Track/SME Mobile Worker/Road Warrior Relationship Management/Decision Making Knowledge Work Collaboration Business Processes
Your Business Case(assuming an employee costs €25 per hour)
Decrease time to solution
13 incidents per year500 people affected
For 1 hour per incidentSave 33%
Solve the problem500 x 0.33 x 13 x 25 =
€53.625
Reduce duplicate work
10 projects10 people doing duplicate work
80 hours duplicate work per year per team
Solve the problem10 x 80 x 9 x 25=
€180.000
Improved productivity
20% of the employees are highly engaged
Save 1 hour per week in productivity
Solve the problem1000 x 0.20 x 1 x 40 x 25 =
€200.000
Improved productivity (2)
20% of the employees are less highly engaged
Save 0.5 hour per week in productivity
Solve the problem1000 x 0.20 x 0.5 x 40 x 25 =
€100.000
Onboarding
Every year there is a 5% turnover in employees
Onboarding takes 5 daysSave 40% in onboarding
Solve the problem1000 x 0.05 x 2 x 8 x 25 =
€20.000
Meetings
80% of the employees have meetings for 20% of their time
Reduce 50% of the meetingsFree up 30% of their time
Solve the problem1000 x 0.8 x 8 x 0.3 x 25 =
€48.000
Telephone
600 people with an average of 4 conversations per day
3 minutes per conversation€0.01 costs per minute
Solve the problem600 x 4 x 3 x 0.01 x 200=
€14.400
Travel
100 people have 4 meetings per month which
requires travel50% of the attendees have to travel
Avg cost to travel is €50
Solve the problem100 x 4 x 0.5 x 50 x 12 =
€120.000
International travelSolve the problem
100 x 4 x 0.5 x 750 x 12 =
€1.800.000
Decrease solution time: 53.625Reduce duplicate work: 180.000Improve productivity: 300.000Onboarding: 20.000Meetings: 48.000Telephone: 14.400Travel 120.000
Total: €736.025Or €2.416.025 including international travel
Year 1Costs: €355.000
Benefits €736.025
Positive return €481.025
Year 2Costs: €230.000
Benefits €736.025
Positive return €506.025
We haven’t even talked about
Finding experts faster
Reducing Office Space
Increase employee retention
Increased innovation
Process optimizations
Eliminating email
Collaborating with your customers
Social as a job will disappear
Typist
Williamina Fleming (May 15, 1857 – May 21, 1911, standing) with her computers in the astronomy department at Harvard in the late 1800s, hired to carry out the mathematical calculations required to classify stars.
Social will be in every enterprise in the upcoming 5 years
With or without youThough with a solid and obvious
business case
Rick Mans
Capgemini
@rickmansslideshare.net/rickmansdontmindrick.com