Today: Week 7, Lesson 13 Today: Week 7, Lesson 13 Where do innovations come from? Where do innovations come from? Quality Circle and Quality ControlQuality Circle and Quality Control

October 14, 1998October 14, 1998Dr. Vincent Duffy - IEEMDr. Vincent Duffy - IEEM

http://www-ieem.ust.hk/dfaculty/duffy/http://www-ieem.ust.hk/dfaculty/duffy/111111

email: vduffy@uxmail.ust.hkemail: vduffy@uxmail.ust.hk

SOSC 111 - Science Technology and Society

Overview for today Quality Circles and Quality Control as Quality Circles and Quality Control as

innovationinnovation Video:Video:

Disney (5 minutes) Disney (5 minutes) Toyota (8 minutes) Toyota (8 minutes) both are on reserve at media resources in libraryboth are on reserve at media resources in library

2

Quality control at Disney 2 way communication with the cast2 way communication with the cast

belief: cast knows what the customers wantbelief: cast knows what the customers want want repeat visitors, exceed service expectationswant repeat visitors, exceed service expectations have pride in work/role/in what they are doinghave pride in work/role/in what they are doing empower employees -encourage to get involvedempower employees -encourage to get involved quality show, cast, business practicesquality show, cast, business practices quality circles, story boards, feedback to bossesquality circles, story boards, feedback to bosses

3

Quality control at Toyota control the product through monitoring control the product through monitoring

changes in the production linechanges in the production line avoid inspection at the end of the processavoid inspection at the end of the process encourage employees to suggest improvementsencourage employees to suggest improvements innovations come from shop floor workersinnovations come from shop floor workers learning by doinglearning by doing

4

Quality Control at UST another factory?another factory?

takes partially processed raw materialstakes partially processed raw materials put through many processes over 3 yearsput through many processes over 3 years usually QC every 15 weeks (evaluations)usually QC every 15 weeks (evaluations) if something goes wrong it is too late to correctif something goes wrong it is too late to correct

(except for those processed in future)(except for those processed in future) you can help provide QC and some innovations you can help provide QC and some innovations

- new ideas- new ideas for the course and for the universityfor the course and for the university SOSC 111 QUALITY CIRCLES SOSC 111 QUALITY CIRCLES

5

Administrative Q6 or Q16 If govt not motivated by profit…Q6 or Q16 If govt not motivated by profit…

a. technological momentuma. technological momentum b. secondary effects are hard to predictb. secondary effects are hard to predict c. assumptions must be madec. assumptions must be made d. all of the aboved. all of the above e. none of the abovee. none of the above

Q17 or Q.10 Social LagQ17 or Q.10 Social Lag a. all of my friends bought last year… I bought todaya. all of my friends bought last year… I bought today b. now that I bought a pager, my friends call me directly…b. now that I bought a pager, my friends call me directly… c. now that we had so many tech. Advances, we have more pollution too.c. now that we had so many tech. Advances, we have more pollution too. d. all of the aboved. all of the above e. none of the above e. none of the above

Friday, no class meetingFriday, no class meeting

MC answers for exam 1

Version 1 (blue) & 2 (gray)Version 1 (blue) & 2 (gray) 1c,2e,3e,4b,5d,6e,7b,8b,9b,10b,11b,12d,13e, 1c,2e,3e,4b,5d,6e,7b,8b,9b,10b,11b,12d,13e,

14b,15d,16d,17d14b,15d,16d,17d Version 3 (yellow) &4 (green)Version 3 (yellow) &4 (green)

1b,2d,3e,4b,5d,6d,7d,8c,9e,10e,11b,12d,13e, 1b,2d,3e,4b,5d,6d,7d,8c,9e,10e,11b,12d,13e, 14b,15b,16b,17b14b,15b,16b,17b

for all 3 sections (120 students)for all 3 sections (120 students) average 84, s.d. 7, high scores 100, 97, 96average 84, s.d. 7, high scores 100, 97, 96