1. Quality circle & MBO By: Mohd Arif Arunima Sharma Arti yadav Bushra Zaheer Khan Aashish Dhar

2. QUALITY CIRCLE 3. CONCEPTS & DEFINITION 4. CONCEPTSBased upon recognition of the valueof the worker as a human being, as someonewho willingly activities on his job, his wisdom, intelligence, experience, attitude & feelings. 5. DEFINITIONA Quality Circle is volunteer group composed of members who meet to talk aboutworkplace and service improvements and make presentations to theirmanagement with their ideas. 6. OBJECTIVES OF QUALITY CIRCLE 7. To contribute towards the improvement and development of the organization or a department. To overcome the barriers that may exist within the prevailing organizational structureso as to foster an open exchange of ideas. To develop a positive attitude and feel a sense of involvement in the decision makingprocesses of the services offered. To respect humanity and to build a happy work place worthwhile to work. To display human capabilities totally and in a long run to draw out the infinitepossibilities. 8. To improve the quality of products and services. To improve competence, which is one of the goals of all organizations. To reduce cost and redundant efforts in the long run. With improved efficiency, the lead time on convene of information and itssubassemblies is reduced, resulting in an improvement in meeting customers duedates. Customer satisfaction is the fundamental goal of any library. It will ultimately beachieved by Quality Circle and will also help to be competitive for a long time. 9. PRICIPLES OF QUALITY CIRCLE 10. Employee want to do a good job. Employees want to be recognized as intelligent and interested who like to participate in decision making process. Employees want to be better informed about organization goals and problems . Employees want recognition and responsibility and feeling of self esteem. 11. WORKING OF QUALITY CIRCLE 12. Identification of a problem Implement of Selection of solutionproblem solution to Analyzing themanagement problem GeneratePresentationalternative of solutionsPrepare planSelection ofof action best solution 13. STRUCTURE OF QUALITY CIRCLE 14. STEARINGCO- COMMITTEEORDINATORFACILITATOR LEADERMEMBER 15. BASIC QUALITY PROBLEM SOLVING 16. 7 QC TOOLSa) Analyze data & present resulta) Check sheets ,Pareto Charts, Ishikawa Diagram, Flow Diagram, Histogram, Scatter plot, Control Chart. 17. PARETO CHART1. Determine priority for quality improvement activities.2.Provide tool for visualizing the pareto principle.3.Determine which problem should be solve first.4.Provide a before-and-after comparison. 18. ISHIKAWA DIAGRAM1. Referred to as cause-and effective diagram, tree diagram, or fishbonediagram2. Display the factor that effect a particular quality characteristic, outcome or problem.3. Typically result of a brainstorming4. The main goal represented by the trunk of the diagram, and primary factor represented as branches. 19. MANAGEMENT BY OBJECTIVE 20. DEFINITIONS OF MANAGEMENT BY OBJECTIVES MBO :-According to George Odiome, MBO is "a process whereby superior and subordinatemanagers of an Organization jointly define its common goals, define eachindividuals major areas of responsibility in terms Of results expected of him and usethese measures as guides for operating the unit and assessing the contribution ofeach of its members.According to John Humble, MBO is "a dynamic system which seeks to integrate thecompanys needs to clarify and achieve its profits and growth goals with themanagers need to contribute and develop himself. It is a demanding and rewardingstyle of managing a business." 21. FEATURES OF MANAGEMENT BY OBJECTIVES 22. Superior-Joint goal- Joint decision Makes way to Support fromsubordinate setting onattainsuperiorparticipation methodology maximumresult 23. STEPS IN MANAGEMENT BY OBJECTIVES PLANNING 24. Goal settingManager-SubordinateinvolvementMatching goalsand resourcesImplementationof plan Review and appraisal ofperformance 25. ADVANTAGES OF MANAGEMENT BY OBJECTIVES 26. Develops result-oriented philosophy.Formulation of dearer goals.Facilitates objective appraisal.Raises employee morale.Facilitates effective planning. 27. Developing action plans, providing resources for goal attainment and discussing andremoving obstacles demand careful planning. Acts as motivational force.Facilitates effective control.Facilitates personal leadership 28. LIMITATIONS OF MANAGEMENT BY OBJECTIVES 29. Time-consuming.Reward-punishment approach.Increases paper-work.Creates organizational problems.Develops conflicting objectives. 30. Problem of co-ordination. Lacks durability. Problems related to goal-setting. Lack of appreciation. 31. HOW TO MAKE MBO EFFECTIVE? 32. Support from all. Acceptance of MBO programme by managers. Training of managers. Organizational commitment. Allocation of adequate time and resources. Provision of uninterrupted information feedback. 33. Thank you!