Quality Circle

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Quality Circle

Romains Bos

A Continual Improvement Initiative

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Summary

Quality Circle Defined The Goal Membership Benefits Importance Logistics Techniques Final Note Questions

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Quality Circle Defined

Composed of a group of employees (usually from 5-8 people) who are members of a single work unit, section, or department; the basic purpose of a quality circle is to discuss quality problems and generate ideas that might help improve quality

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The Goal

The goal of a Quality circle is to involve employees in decision making

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Membership

Membership is almost always voluntary, and members share a common bond; they perform similar tasks

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Benefits

Quality circles have benefits other than increasing employee participation They encourage:

Trust among members and managers They are:

An inexpensive way to provide employees with training

They give: A sense of control over the employees work

lives

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Importance

Most important: They may solve problems that have

been around for years Quality circles create strong lines of

communication

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Logistics

Meet once a month Use the P.A.C.E.R. technique

The group comes up with recognized problems and come up with possible solutions to implement

Present solutions Decide on best solution Implement solution

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Techniques

Possible techniques used for problem solving: Brainstorming Gordon Technique Nominal Group Technique S.W.O.T. Analysis Brainwriting Synectics

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Final Note

“Me” becomes “us” in a good quality circle

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Questions