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http://iso-qms.blogspot.com/Mohammad Zaid

IS TQM A TOTAL SOLUTION

Introduction

Firstly I would like to define What TQM means.

As per Wikipedia definition "TQM is an integrative philosophy of management for

continuously improving the quality of products & processes"

Issues

The core concept in implementing TQM is Deming's 14 Points, a set of management

practices to help companies increase their profit & productivity.

Actual the term "Total Quality Management" has lost favor in the United States in

recent years: "Quality Management" is commonly substituted TQM, however, is still

used extensively in Europe.

The main blow to the TQM concept happened to be during 1990s.

The management got frustrated with TQM and faced new problems, resulting making

up their mind that TQM couldn't solve them.

The fact is that, it was not the failure of TQM rather it was the failure of the

companies to fully engage some points of TQM.

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http://iso-qms.blogspot.com/Mohammad Zaid

Companies were more interested in showing quarterly profits and the allure of quick

fixes and new approaches, and the fact that people's deeply ingrained attitudes are

hard to see and change all contributed to companies falling away from TQM.

One of the key issues here is that processes can only change if culture changes and

culture can only change if people are willing to change. For people to change-

especially senior executives-to change, there needs to be a good reason.

TQM companies did face challenges, but I believe they could have been resolved by

applying the core principles of TQM, even that meant breaking some other rules laid

down by Deming in an earlier era. For example, when Deming said that it takes five

years of total commitment to implement TQM, he was referring to large

manufacturing firms. Also he was talking about current best practices.

Companies in the 1990s did need faster methods of improvement. Rather than

turning away from TQM principles and using process re-engineering that include

cutting jobs (violating TQM point # 13), the companies could have used best

practices developed within TQM an improved while weathering the storm. Faster

solutions, instead of replacing TQM, could have worked within the TQM framework.

And some companies did just that.

Conclusion

For example, SONY USA still operates with TQM. Motorola and GE evolved from

TQM to Six Sigma without slipping off the quality bandwagon.

Total Quality Management was the first quality management method to transform

entire industry, rather than work at just one company at a time.

I think If companies implement it completely without violating any of the points, it is a

very effective approach of sustaining the Quality & Productivity of an organization.

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http://iso-qms.blogspot.com/Mohammad Zaid

For Article on Quality visit my bloghttp:/ / iso-qms.blogspot.com/

Link to Previous Articles

1.

2.

ISO List

Twelve Obstacles to Implementing Quality

3. Quality Control Tools

4. PDCA Cycle

5. Top Quality Gurus

6. Quality management system - Summary of requirements

7. Difference between Quality Assurance and Quality Control

8. What is ISO 9000?9. Quality Glossary A to Z

10.The Quality Control Audit - By Kaoru Ishikwa

11.The eight principles of quality management

12.Executive Summary of the 14 Toyota Way Principles

13.Toyota Production System

For suggestions & feedback contact me ater.zaid.2004@gmail.com

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