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  • 8/4/2019 Is TQM a Total Solution

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    Firstly I would like to define What TQM means.

    As per Wikipedia definition "TQM is an integrative philosophy of management for

    continuously improving the quality of products & processes"


    The core concept in implementing TQM is Deming's 14 Points, a set of management

    practices to help companies increase their profit & productivity.

    Actual the term "Total Quality Management" has lost favor in the United States in

    recent years: "Quality Management" is commonly substituted TQM, however, is still

    used extensively in Europe.

    The main blow to the TQM concept happened to be during 1990s.

    The management got frustrated with TQM and faced new problems, resulting making

    up their mind that TQM couldn't solve them.

    The fact is that, it was not the failure of TQM rather it was the failure of the

    companies to fully engage some points of TQM.[email protected]:[email protected]:[email protected]://
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    Companies were more interested in showing quarterly profits and the allure of quick

    fixes and new approaches, and the fact that people's deeply ingrained attitudes are

    hard to see and change all contributed to companies falling away from TQM.

    One of the key issues here is that processes can only change if culture changes and

    culture can only change if people are willing to change. For people to change-

    especially senior executives-to change, there needs to be a good reason.

    TQM companies did face challenges, but I believe they could have been resolved by

    applying the core principles of TQM, even that meant breaking some other rules laid

    down by Deming in an earlier era. For example, when Deming said that it takes five

    years of total commitment to implement TQM, he was referring to large

    manufacturing firms. Also he was talking about current best practices.

    Companies in the 1990s did need faster methods of improvement. Rather than

    turning away from TQM principles and using process re-engineering that include

    cutting jobs (violating TQM point # 13), the companies could have used best

    practices developed within TQM an improved while weathering the storm. Faster

    solutions, instead of replacing TQM, could have worked within the TQM framework.

    And some companies did just that.


    For example, SONY USA still operates with TQM. Motorola and GE evolved from

    TQM to Six Sigma without slipping off the quality bandwagon.

    Total Quality Management was the first quality management method to transform

    entire industry, rather than work at just one company at a time.

    I think If companies implement it completely without violating any of the points, it is a

    very effective approach of sustaining the Quality & Productivity of an organization.[email protected]:[email protected]:[email protected]://
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    For Article on Quality visit my bloghttp:/ /

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