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  • 1. TQM TOTAL QUALITY MANAGEMENTOnkar R. SatamAnit NairRoll No: 26Roll No:

2. Defining TQMTotal quality management is a management systemfor a customer focused organization that involvesall employee in continual improvement of allaspects of the organization.TQM uses strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization. 3. What is TQMTQM is a comprehensive management system which : Focuses on meeting owners/ customers needs by providing qualityservices at reasonable cost. (Objective) Focuses on continuous improvement. (Objective) Recognizes role of everyone in t he organization. views organization as an integral system with a common aim. Focuses on the way tasks are accomplished. Emphasizes teamwork. 4. Principles of TQM 5. TQM Elements Approach GURU ApproachStrategiesto developTQMOrganisation Model ApproachJapaneseTotalQualityApproach 6. 1-TQM elements approach: Take key businessprocess and use TQM Tools to fosterimprovement. Use quality circles, statisticalprocess control, taguchi method, and qualityfunction deployment.TQM Tools (Histograms, Fish Bone, Flow Charts, Affinity Diagrams, Matrix Diagrams, Activity Network Diagram etc)Quality Circles: Small group of employees doing same type of work meet regularly to identify, analyze and sole the problems faced by them in their day to day work and their 7. Statistical Process Controls: Application of statisticalmethods to the monitoring and control of a process toensure that it operates at its full potential to produceconforming product.Taguchi Methods: Developed by Genichi Taguchi usesmethods such as Specific Loss Function, Philosophy ofOffline Quality Control, Innovations in Designs ofExperiments.Quality Function Deployment: method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process 8. 2 - The guru approach: Use the guides of one ofthe leading quality thinkers like Joseph Juran, WEdwards Deming, and Armand Feigenbum, KaoruIshikawa, Genichi Taguchi, and Shigeo Shingo.3- Organization model approach: The organizationuse benchmarking or MBNQA (Malcolm BaldrigeNational Quality Award) as model for excellence.4- Japanese total quality approach: Companiespursue the Deming principles 9. Demings PrinciplesDr. Deming included 14 points in his book Out of theCrisis that he believed managers must fallow to besuccessful with TQM;1) Create constancy of purpose for improvement of product and service.2) Adopt the new philosophy.3) Cease dependence on mass inspection4) End the practice of awarding contracts on the basis of price tag5) Improve constantly and forever the system of operations and service6) Institute modern methods of training on the job 10. 8) Drive out fear9) Break down barriers between staff areas10) Eliminate slogans, exhortations, numerical goals and targets forthe work force11) Eliminate work standards and quotas12) Remove barriers to pride of workmanship.13) Institute a vigorous program of education and training14) Create a structure in top management that will push every dayon the above 13 points 11. Costs In TQM1) Cost of QualityThe cost of quality isnt the price of creating a qualityproduct or service. Its the cost of NOT creating aquality product or service.2) Cost of Non Quality Prevention Cost Correction Cost Failure Cost 12. 5-SWay To TQMThe 5-S practice is a technique used to establish and maintain quality environment in an organisation. The name stands for five Japanese words: Seiri, Seiton, Seiso, Seiketsu and Shitsuke.In English these words mean : Structurise, Systemize,Sanitize, Standardize and Self Discipline.Example of a company using 5-S to ensure Quality: Toyota 13. Todays Current ScenarioSixTQM Sigma 14. Thank You