1. TQM TOTAL QUALITY MANAGEMENTOnkar R. SatamAnit NairRoll No:
26Roll No:
2. Defining TQMTotal quality management is a management
systemfor a customer focused organization that involvesall employee
in continual improvement of allaspects of the organization.TQM uses
strategy, data, and effective communication to integrate the
quality principles into the culture and activities of the
organization. 3. What is TQMTQM is a comprehensive management
system which : Focuses on meeting owners/ customers needs by
providing qualityservices at reasonable cost. (Objective) Focuses
on continuous improvement. (Objective) Recognizes role of everyone
in t he organization. views organization as an integral system with
a common aim. Focuses on the way tasks are accomplished. Emphasizes
teamwork. 4. Principles of TQM 5. TQM Elements Approach GURU
ApproachStrategiesto developTQMOrganisation Model
ApproachJapaneseTotalQualityApproach 6. 1-TQM elements approach:
Take key businessprocess and use TQM Tools to fosterimprovement.
Use quality circles, statisticalprocess control, taguchi method,
and qualityfunction deployment.TQM Tools (Histograms, Fish Bone,
Flow Charts, Affinity Diagrams, Matrix Diagrams, Activity Network
Diagram etc)Quality Circles: Small group of employees doing same
type of work meet regularly to identify, analyze and sole the
problems faced by them in their day to day work and their 7.
Statistical Process Controls: Application of statisticalmethods to
the monitoring and control of a process toensure that it operates
at its full potential to produceconforming product.Taguchi Methods:
Developed by Genichi Taguchi usesmethods such as Specific Loss
Function, Philosophy ofOffline Quality Control, Innovations in
Designs ofExperiments.Quality Function Deployment: method to
transform user demands into design quality, to deploy the functions
forming quality, and to deploy methods for achieving the design
quality into subsystems and component parts, and ultimately to
specific elements of the manufacturing process 8. 2 - The guru
approach: Use the guides of one ofthe leading quality thinkers like
Joseph Juran, WEdwards Deming, and Armand Feigenbum, KaoruIshikawa,
Genichi Taguchi, and Shigeo Shingo.3- Organization model approach:
The organizationuse benchmarking or MBNQA (Malcolm BaldrigeNational
Quality Award) as model for excellence.4- Japanese total quality
approach: Companiespursue the Deming principles 9. Demings
PrinciplesDr. Deming included 14 points in his book Out of
theCrisis that he believed managers must fallow to besuccessful
with TQM;1) Create constancy of purpose for improvement of product
and service.2) Adopt the new philosophy.3) Cease dependence on mass
inspection4) End the practice of awarding contracts on the basis of
price tag5) Improve constantly and forever the system of operations
and service6) Institute modern methods of training on the job 10.
8) Drive out fear9) Break down barriers between staff areas10)
Eliminate slogans, exhortations, numerical goals and targets forthe
work force11) Eliminate work standards and quotas12) Remove
barriers to pride of workmanship.13) Institute a vigorous program
of education and training14) Create a structure in top management
that will push every dayon the above 13 points 11. Costs In TQM1)
Cost of QualityThe cost of quality isnt the price of creating a
qualityproduct or service. Its the cost of NOT creating aquality
product or service.2) Cost of Non Quality Prevention Cost
Correction Cost Failure Cost 12. 5-SWay To TQMThe 5-S practice is a
technique used to establish and maintain quality environment in an
organisation. The name stands for five Japanese words: Seiri,
Seiton, Seiso, Seiketsu and Shitsuke.In English these words mean :
Structurise, Systemize,Sanitize, Standardize and Self
Discipline.Example of a company using 5-S to ensure Quality: Toyota
13. Todays Current ScenarioSixTQM Sigma 14. Thank You
