DKA ProfessionalEtiquette

8/18/2019 DKA ProfessionalEtiquette

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ProfessionalEtiquette

The written and unwritten rulesof etiquette as it relates to yourcareer and professional image.


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Etiquette Road Map• What is Professional Etiquette?

• Relationships in Business

• Career imiting Beha!iors• Brea"ing #a$its

• %&ce 'ossip

• 'enerational 'ap

• (ress for )uccess

• Meeting Etiquette

• *nter!iew Etiquette

• Professional *mage

• Meet and 'reet Etiquette

•

Communication Etiquette +Correspondence, Email,Phone-

• People Etiquette

• (ining Etiquette

• %pen (iscussion/01


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What is ProfessionalEtiquette?• Professional Etiquette 2 socially3accepted code go!erningethical $eha!ior in regard to professional practice and

presentation.

• 4ou ne!er ha!e to choose $etween $eing in 5ellowship %RProfessional mode. 4ou ha!e to de6ne and always e7hi$it a$alanced sense of professionalism and simultaneously andseparately de6ne and e7hi$it a sense of fellowship.

• Professionalism does not mean $eing too serious$oring• 5ellowship does not mean $eing funcasualsweet

• 5ellowship does mean $eing honest, sel8ess, "ind, caring,patient, forgi!ing, relia$le, trustworthy, and respectful.

• Professionalism does mean $eing sincere, self3moti!ated,

in!enti!e, goal3oriented, hum$le, relia$le, self3aware,appropriate, respectful, timely, ethical, charming, andcharismatic.

• 1 (91 mem$er is always in 5ellowship and Professionalmode.


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Relationships in Business• People wor" with other people. 4ou cannot a!oid

colla$oration.

• We want to do $usiness with people we "now, li"e, trust, andrespect.

• Relationships are hard wor" and demand attention.

• Ma"e a positi!e and genuine connection to your co3wor"ersand $usiness associates.

• 1s", :#ow are you?; and really mean it. 1s" a$out family,friends, ho$$ies, !acations, etc. +not e!er introduce yourself $y your title.


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Career imiting Beha!ior Brea"ing#a$its


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Career imiting Beha!ior Brea"ing#a$its

• @nrelia$ility. 3 )tic" to yourcommitments

• :*tAs not my egati!e 1ttitude

• (istracted $y Phone, Watch, oracting as if not interested. Engage 1nd most importantly,LISTEN.

http://youtu.be/udUD7bCWSikhttp://youtu.be/udUD7bCWSikhttp://youtu.be/udUD7bCWSikhttp://youtu.be/udUD7bCWSikhttp://youtu.be/udUD7bCWSik


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Career imiting Beha!ior %&ce'ossip• *t is important to distance yourself from o&ce gossip and

participating in Dthe grape!ineA.

• Be a$le to identify what is rumor and gossip. Be certain toha!e the facts $efore sharing information with others.

• When someone tries to share gossip with you, you can

• Wal" away.

• Change the su$


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Career imiting Beha!ior'enerational 'ap

Perception•Entitlement

•(eclining Wor" Ethic

•ess Respect for 1uthority

•Wor" *ndependently

Reality

•'lo$al and competiti!e mar"et 2 willingness to changecareers for $etter opportunities

•5ocus, 5inish and ea!e +Halue Wor"ife-

•(esire to "now :Why; when as"ed to complete a tas"

• Technology dri!en

Embrace Generational diferences. Meet in themiddle.

http://youtu.be/_WuS-k5W5_Ehttp://youtu.be/_WuS-k5W5_Ehttp://youtu.be/_WuS-k5W5_E


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(ress for )uccess

(ress for the


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Business MeetingEtiquette

• #ost should send a

planned agendaahead of time withclear o$


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*nter!iew Etiquette• >e!er Dwing itA earn all that you can a$out the position.

Be prepared to share what you can do for the organiJation,

and how you can ma"e a diKerence.

• 1rri!e early +L3NO minutes-. :*f youAre not early, youAre

late;

• Be courteous to the receptionist or assistant. 'i!e your

name, appointment time, and $usiness card +if applica$le-.

• @se good posture.

• 1!oid using 6rst names, unless the inter!iewer is familiar.

• isten carefully and learn. )mile and $e yourself.

• Relate your quali6cations and your desire to do a good


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Professional *mage• 4ou only get one 6rst impression and that 6rst !isual

impression is incredi$ly important, as it not only lasts,

$ut can s"ew any further impressions you ma"e.

• 1.B.C.As of *mage• Appearance

• Color, wardro$e, grooming• Behaior

• Etiquette, ci!ility, attitude• !omm"nication

• Her$al, non!er$al, written

• Treat e!ery employee and person with the same respect.

• 1lways $e impecca$ly clean.

• Tattoos and piercings should $e concealed until you are

aware of the company culture.

• )how con6dence, attenti!eness, and enthusiasm

through e7cellent posture.

• Present a positi!e, open, and friendly e7pression smile

often


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Meet and 'reet Etiquette• #andsha"e entire hand, we$3to3we$, sha"e lightly, and

release.• 9now whom to introduce 6rst.

• =unior to senior

• 5ellow wor"er to client

• Eliminate slange!er introduce yourself $y your title.

• >ame tags on your right shoulder.

• 9eep your right hand free in case more people EHER turn down an oKered $usiness card. Ta"e time to

loo" at recei!ed card.


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Meet and 'reet Etiquette• When ma"ing a positi!e 6rst impression

•

L. (etermine audience• N. *dentify their e7pectations

• . Esta$lish o$


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Meet and 'reet Etiquette• 1t a Wor" Party or )ocial E!ent

(onAt let the casual setting lull you into a le!el ofunprofessionalism in $eha!ior, consumption, or dress.

Participate enthusiastically.

@se this opportunity to meet people you donAt "now+do not


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Correspondence +Mail-

Etiquette• E!ery written in!itation gets a response unless itas"s for money.

• Respond within L wee".

•)end :Than" you; letters.

• 5ollow directions for response.

• )pecial instructions +dress code- will $e in lower

corners.

• En!elope will indicate if you may $ring guest.

• 1lways include a co!er letter for written

documents.

•

)it on written documents for NQ hours +if


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E3mail Etiquette• E3mail only those people to whom your messages

actually pertain todonAt send mass or chainletters.

• M3a"e a point of responding to messages

promptly +within NQ hours-.

• A3lways use spell3chec" and grammar chec"

$efore sending messages$e $rief and clear.

• I3nclude your telephone num$er in your message.

• L3earn that e3mail should $e used for $usiness

rather than personal usedo not send

anything you would not want to see in pu$lic.


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Telephone Etiquette• With un"nown num$ers, answer the phone with your

name and company +or department-.• When placing calls, include your name and company or

department almost immediately when phone is answered.

• )pea" clearly and at a regular speed.

•

)tate the purpose of your call.• %nly use spea"erphone for conference calls +and start oK3

conference and then switch to conference with

permission-.

• 1lways smile when using the phone +it ma"es a

diKerence-.

• =udge your audience $efore ma"ing small tal".

• )ay please and than" you.

• Return your calls.


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Hoicemail Mo$ile Phone@se• RealiJe proper usage of mo$ile phones in $usiness.• @nderstand how to lea!e an adequate !oice message.

• Chec" and return messages frequently and on a daily

$asis.

• 1!oid using in a restaurant, mo!ie, waiting room, or

meeting.• imit your con!ersation when in close quarters.

• (o not spea" so loud that other people can hear or

feel li"e they are part of your con!ersation.

• (o not gi!e out your credit card num$er unless youare certain who you are on the phone with.

• (% >%T te7t or tal" on the phone when

dri!ing +unless you tal" with a hands3free

headset or as" a passenger to te7t for you-.


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DPeopleA Etiquette• Relationship# The state of $eing mutually interested.

Re!erence or respect for another. To $e in!ol!ed,concerned.

• Maintain a data$ase of personal "nowledge onindi!iduals in which you want to follow up or culti!ate arelationship +childrenAs names, $irthdays, etc.-

• Communicate openly. Communicate ideas and requestsclearly.

• Con!ersational ta$oos Tasteless


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(ining Etiquette

1. >ap"in B. )alad 5or" C. (inner 5or" (. 5ish5or"E. )oup Bowl 5. )oup Plate '. (inner Plate #.(inner 9nife*. 5ish 9nife =. )oup )poon 9. Bread Plate . Butter

9nifeM. (essert )poon >. (essert 5or" %. Water 'o$letP. Red Wine 'lass /. White Wine 'lass

• *mmediately place nap"inin your lap.

•

5or sil!erware, wor" yourway from the outside in,towards the plate.

• Wait for e!eryone torecei!e their food $eforeeating.

• Pass condiments to the

right.• %nce used, do not place

sil!erware on the ta$le.• When cutting, only cut a

small amount at a time.• When you are 6nished,

place the sil!erware at oAcloc"LOAocloc" aspictured.

General $inin% Eti&"ette#• >urture your personalsocialrelationship during dinner.• Wait till dessert andor coKee todiscuss $usiness.


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(iscussion. /01.

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DKA ProfessionalEtiquette