All rights reserved © 2007, Alcatel-Lucent OmniTouch Unified Communications Release 5.0 - Product Presentation My Instant Communicator Enterprise Solutions

All rights reserved © 2007, Alcatel-Lucent

OmniTouch Unified Communications Release 5.0 - Product Presentation My Instant Communicator

Enterprise Solutions Division

May 2007Ref. 8AL020043255TCASA - Edition 1

UC R5.0 – My Instant Communicator | Page 2


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History Edition 1: May 2007: creation of the document

DisclaimerThis documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this documentation is provided “as is” without any warranty whatsoever and to the maximum extent permitted.In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this document and the products it describes at any time without notice or obligation.

Copyright

Copyright ® 2007 by Alcatel-Lucent. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of the work or derivative of the work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder.



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AbbreviationsShort form “OmniTouch Unified Communications” is used in this document for “Alcatel-Lucent OmniTouch Unified Communications Application Suite” (long form of the product)

Short form “OmniPCX Enterprise” is used in this document for “Alcatel-Lucent OmniPCX Enterprise Communication Server” (long form of the product)



2006

1 What is My Instant Communicator ?

The complexity of communication… and is your workspace adapted to your business ? Our proposal: My Instant Communicator My Instant Communicator: the enterprise real-time communications pillar



2006



2006

…Is your workspace adapted to your business ?



2006

Our proposal: My Instant Communicator (1/5)

My Instant Communicator

For PDAs, PDAPhone’s

&Smartphone

s

For Alcatel-Lucent IP Touch phone

sets

For Business Line

applications(through

OmniTouch XML Web Services)

For Personal Computers



2006

My Instant Communicator is a new Alcatel-Lucent software solution, which helps enable more effective communications, brings a new usage and licensing model. It:

• [1] Offers nowadays real-time communication services – i.e. combine telephony services, messaging services, data services and video

streaming over the IP network – Single, persistent communications “proxy” to desktop applications

• [2] Eases the user experience through– A homogeneous user experience whatever the device is

– Personal Computer (PC), Business Phone (IP Touch), Mobile Device (PDA, PDAPhone)– Events and notifications at a glance– Non-intrusive alerts (“toasts”)

• [3] Provides “à la carte” options to meet the needs of many different subscriber demographics and offer higher services




2006

[1] My Instant Communicator offers to end-users nowadays real-time communication services through a “basic pack”:

• Telephony services (formerly “My Phone”),• Messaging services (formerly “My Messaging”),• One number services (formerly “My Assistant”), • Team-working services (Instant Messaging and Peer-to-peer video from “My

Teamwork” application),• Rich presence information (telephony & instant messaging)




2006


[2] My Instant Communicator combines your most frequently used communications services, helping you work smarter and faster. It is based on new ergonomics elements for:

• Easily managing incoming & outgoing communications– voice call, instant message, conference call, video call…

• Easily accessing new events & notifications– new voice mail, missed calls, new fax…

• Quickly routing towards advanced communication applications (Web Softphone, Routing assistant, Collaboration services, Call logging…)

– For advanced features and controls

• Quickly setting your current phone, your presence status, your options



2006


[3] My Instant Communicator provides “a la carte” options to meet user needs and user profiles:

• VxML messaging system (software based) and/or legacy Alcatel-Lucent 4635/4645 messaging system

• Audio conferencing• Data conferencing• Video conferencing• Voice broadcasting• Text To Speech• Fax services• Voice encryption• Redundancy• …/…



2006



2006

2 My Instant Communicator,

An innovative user experience on your PC

Incoming communications Notification at a glance Outgoing communications Quick accesses to applications & settings



2006

An innovative user interface design is a key to developing new and improved user interaction online

My Instant Communicator simplifies the communication experience, enabling people to be more efficient. It is based on non-intrusive graphical elements for managing your daily communications and quickly accessing and sharing information:

• Alerts (“toasts”) for incoming communications• Notification pop-up (“balloon”) for new events• “Communicate by” area in your desktop toolbar for outgoing

communications• Persistent communications “proxy” in your System Tray for quick accesses

to applications & settings

An innovative user experience on your PC



2006



2006An innovative user experience on your PCIncoming communications

Incoming voice call Incoming Instant Message (IM) Incoming video call Incoming voice mail A contact signs in A scheduled conference is starting First person joins a conference Invitation to view a shared

application Invitation to view a presentation



2006



2006An innovative user experience on your PCNotifications at a glance

Callback requests Missed calls New voice message New fax message



2006



2006An innovative user experience on your PCOutgoing communications (2/2)

Search results window with display of the contact ID card for outgoing communications (by voice, IM or video)



2006



2006An innovative user experience on your PCQuick accesses to applications & settings

Settings• Presence status• Do not disturb by phone• Current phone number• Conference phone• Favorites• Options

Applications• Email client• Softphone client• Conferences• Buddies (contacts)• Search box

System Tray icon indicates:• Presence status • Notifications• Incoming communications• User has signed out



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A consistent User Interface whatever the device is

Examples: Notifications at a glance Which calls have you missed ? How to quickly find the right contact ? IM communication



2006

My Instant Communicator has been designed to provide intuitive ways to solve different problems and provide a standard set of features to end-users…• …on the Personal Computer• …on the Alcatel-Lucent IP Touch phone set• …on the Mobile device (PDA/PDAPhone)

A consistent User Interface whatever the device is



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My Instant Communicator provides “a la carte” options to meet user needs and user profiles. It compliments your desktop environment when using standard email clients (Microsoft OutlookTM/IBM Lotus NotesTM) and/or collaboration applications (like Microsoft Office CommunicatorTM or IBM Lotus SametimeTM).

Adaptive to your needs



2006



2006

Personal Computer – My Instant Communicator inside• Telephony, messaging & one number services within Microsoft Outlook• Conferencing & telephony services within Microsoft Office Communicator• Persistent communications “proxy” in your Windows taskbar

– Telephony, messaging & one number services– Telephony presence

Alcatel-Lucent IP Touch - My Instant Communicator inside• Telephony, messaging & one number services• Telephony presence

Adaptive to your needsCompliment the Microsoft desktop (2/2)



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2006

Personal Computer – My Instant Communicator inside• Telephony, messaging & one number services within IBM Lotus Notes• Telephony & one number services within IBM Lotus Sametime

– Conferencing services expected end of 2007• Persistent communications “proxy” in your Windows taskbar

– Telephony, messaging & one number services– Telephony presence

Alcatel-Lucent IP Touch - My Instant Communicator inside• Telephony, messaging & one number services• Telephony presence

Adaptive to your needsCompliment the IBM desktop (2/2)



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2006


A new licensing model

Single user licence Single user licence + Options “Basic services” for end-users Options for end-users Linked with user profiles Pricing Migration aspects



2006

OmniTouch Unified Communications Release 5, featuring My Instant Communicator, brings a new licensing model and a new branding

New licensing model• A single user license: My Instant Communicator (versus 4 user licenses in

previous releases: My Phone, My Assistant, My Messaging, My Teamwork)

New branding• “My Phone”, “My Assistant” & “My Messaging” are no more used. We are

talking now of telephony services, messaging services, one number services & teamwork services

A new licensing model



2006A new licensing modelSingle user license

OmniTouch UC R3 & R4 OmniTouch UC R5

“Telephony services”

“Messaging services”

“One number services”

“Teamwork services”

“My Phone”

“My Messaging”

“My Assistant”

“My Teamwork”

Several servicesSeveral licenses

Several servicesOne license




2006A new licensing modelSingle user license + Options

Audio conferencing

(ports)

Data conferencing

(ports)

Video conferencing

(enabler)

Voice broadcast (users & ports)

Voice encryption

VxML ports4635/4645

infrastructure

TTS (ports) & Additional languages

Fax server (users & ports)

Redundancy

4980 Softphone application

(users)

Multi-site

Telephony services (with VoIP)

One number services

Messaging interface


A Single User License

Presence (Tel. + IM)

Instant Messaging

Peer-To-Peer Video

OP

TIO

NS O

PTIO

NS



2006A new licensing model“Basic services” for end-users (1/2)

A single user license for “basic services”

• Telephony services with VoIP interface: access to the telephony interfaces (formerly My Phone)

– IP stack for the Personal Computer is included (IP licenses on OmniPCX Enterprise side need however to be purchased as for today)

• One number services: access to the call routing/screening interfaces (formerly My Assistant)

• Messaging interface: access to messaging interfaces (formerly My Messaging) is provided but the infrastructure needs to be purchased

– Either VxML ports for a true unified messaging system or Alcatel-Lucent 4635/4645 system with corresponding resources

• Instant Messaging: access to instant message services (through My Teamwork interfaces) but without any audio and data conferencing capabilities

• Peer-to-Peer video (video collaboration): video capabilities (P2P) associated to a VoIP channel

• Presence: access to presence information (Telephony and Instant Messaging)



2006A new licensing model“Basic services” for end-users (2/2)

A single user license for “basic services” (cont’d)• 2 systems are required for having all of the basic services but:

– Only one system can be set up for telephony, one number, messaging and presence services (telephony)

– Only one system can be setup for Instant Messaging (IM), Peer-To-Peer video and presence services (IM)

• Each system can be composed of one or several physical servers depending on the required capacity

1 or several servers (according to the capacity) for telephony, messaging & one number services (incl.

telephony presence)

1 or several servers (according to the capacity) for teamwork services (incl. IM

presence)

Telephony services (with VoIP)

One number services

Messaging interface

Presence (Tel. + IM)

Instant Messaging

Peer-To-Peer Video




2006A new licensing modelOptions for end-users (1/2)

Options for teamwork services (rather infrastructure based):

• Audio conferencing: ports for basic to advanced audio conferencing• Data conferencing: ports for web conferencing, incl. application/desktop

sharing & presentation sharing• Video conferencing: enabler to support video multipoint control units

(MCUs) and room systems• Voice broadcast: ports & users for voice messaging broadcast • Redundancy: additional server for a full redundancy of the primary

Application Server



2006A new licensing modelOptions for end-users (2/2)

Options for telephony, messaging & one number services (rather infrastructure based):

• VxML ports: for a true unified messaging solution• Alcatel-Lucent 4635/4645 infrastructure: to provide an “Integrated Messaging”

paradigm, fully respecting separate message stores • Text To Speech: ports to convert normal language text into speech• Additional languages for Text To Speech: up to 9 languages can be used for

TTS• Redundancy: a redundant solution based on a N+1 model in an active/passive

mode– Requires an additional server

• Fax server: ports & users for embedded fax services– Requires an additional server if the number of users is > 500 or if the number of ports is > 4

• 4980 Softphone application: user option for a rich featured Windows™ desktop client

• Voice encryption: to offer a high-level security for IP Softphones, without sacrificing call efficiency or quality

– Requires Media Security Module Rack Mounted boxes (MSM-RM) • Multi-site: for messaging & one number services in an OmniPCX Enterprise network



2006



2006A new licensing modelLinked with User Profiles (2/2)

3 sub-categories for each profile (except “Executive”) have been defined, based on the usage criteria (low, moderate, intensive):• Essential (low usage)• Premium (moderate usage)• Privilege (intensive usage)

My Instant Communicator is available in following profiles: • Office Worker, Privilege pack• Team Worker, Privilege pack• On-site Roamer, Premium & Privilege packs• Mobile Professional, Privilege pack• Executive



2006A new licensing modelPricing

Flat price• Pack of 1 user• No server fee

Pricing of My Instant Communicator’s user license is very attractive• 110€ WPL (*) when bought through user profiles• 150€ WPL (*) when bought apart from user profiles

Options• Refer to the new Global Commercial Catalogue

– Discount of 10% for audio, data conferencing and voice broadcast ports– Discount of 40% for the video conferencing enabler

(*) WPL prices mentioned here are not contractual. For up to date prices, please refer to the OmniPCX Enterprise Global Commercial Catalogue available on the BPWS.



2006A new licensing modelMigration aspects (1/2)

Migration of users from previous OmniTouch UC releases is for free (if the Software Evolution Services contract has been subscribed). Rules are as follows:

i. Max of (My Phone, My Messaging, My Assistant) >= Number of My Teamwork users

OmniTouch UC R3 & R4

. Number of My Instant Communicator users = Max of (My Phone, My Messaging, My Assistant, My Teamwork)

. Additional number of users for teamwork services = 0

OmniTouch UC R5

. Number of My Instant Communicator users = Max of (My Phone, My Messaging, My Assistant)

. Additional number of users for teamwork services = number of My Teamwork users - Max of (My Phone, My Messaging, My Assistant)

ii. Max of (My Phone, My Messaging, My Assistant) < Number of My Teamwork users

iii. My Phone = My Messaging = My Assistant = 0 and My Teamwork <> 0

. This is a My Teamwork standalone solution, which can be migrated to an OmniTouch Unified Communications solution



2006A new licensing modelMigration aspects (2/2)

Software upgrade (from previous OmniTouch UC releases)• Free of charge if the Software Evolution Services (SES) contract has been

subscribed• 49€ WPL (*) per user if the SES contract has not been subscribed

To leverage former investments in voice mail, collaboration and conferencing application, following users migrations are available:• Alcatel-Lucent 46x5 Email Value Pack (IMAP4 connector) to OmniTouch

Unified Communications R5• OmniTouch My Teamwork standalone solution to OmniTouch Unified

Communications R5• Pricing: 70€ WPL (*) per user

(*) WPL prices mentioned here are not contractual. For up to date prices, please refer to the OmniPCX Enterprise Global Commercial Catalogue available on the BPWS.



2006

6 My Instant Communicator for the Personal Computer - Details of the new usage

Manage incoming communications Manage outgoing communications Events & notifications at your fingertips Quick accesses to applications & settings GUI “black” skin, GUI “Gray & Purple” skin Skinable GUI Customization



2006Manage incoming communicationsIncoming voice call

Incoming voice call

Alert (toast) on user’s desktop. User can:

•Take the call from the business phone

•Answer with an Instant Message (IM)

•Send the call to the voice mail

•Forward the call to another device

•Answer with an email

Take the call from the business

phone (main action)

Answer with an IM (this opens a My Teamwork chat session window). The voice

call is diverted to the voice mail.

Action is available if the calling party owns IM capabilities (calling party can be in

user’s buddies or not) and according to the caller presence.

Send the call to the voice mail

Forward the call to another device (mobile device, DECT/PWT handset…). By default, this action moves the call to

the last number the user has transferred to.

A dropdown menu may contain predefined phone numbers for the user: Personal cellular phone, Professional cellular phone,

Cordless Phone (DECT /WiFi phone), Computer (VOIP)

Answer with an email (this opens the “New Message” form from your favorite email client -

Outlook or Lotus Notes)

Informative area with calling party identification



2006Manage incoming communicationsIncoming Instant Message (IM)

Incoming Instant Message (IM)


•Reply to the Instant Message (IM)

•Answer by voice


Reply to the IM (main action); this opens a My Teamwork chat session window

Informative area with calling party identification and first characters of the instant message

Answer by voice (an IM session will not be opened).

Caller presence information is displayed.

The user will call back the calling party thanks to its associated phone number. If this phone number is not available, this action is

disabled.





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Manage incoming communicationsIncoming voice mail

Incoming voice mail

Listen to the voice mail on user’s current phone (main

action)

Listen to the voice mail on the PC (user’s favorite media player)

Informative area with calling party identification and message duration


•Listen to the voice mail on the telephone

•Listen to the voice mail on the PC






2006Manage incoming communicationsIncoming video call

Incoming video callAlert (toast) on user’s desktop. User can:

•Join the video conference


•Decline the video call

•Answer with an emailJoin the video

conference (main action).

This opens a video communication session

window from My Teamwork application.

Decline the video call

(including the audio part). Call is

rejected.



Outlook or Lotus Notes)Answer with an IM (this opens a My

Teamwork chat session window). Video is rejected and the audio is diverted to the

voice mail.





2006Manage incoming communications A contact signs in

A contact signs in



•Send an Instant Message (IM)

•Call the user

•Send an email

Send an email (this opens the “New Message” form from

your favorite email client - Outlook or Lotus Notes)Send an IM (this opens a My Teamwork

chat session window).



Call the user.

Caller presence information is displayed.

The user will call back the calling party thanks to its associated phone number. If this phone number is not available, this action is

disabled.



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Manage incoming communications A scheduled conference is starting

A scheduled conference is starting

Informative area (meeting is starting)

A toast window is displayed <n> minutes before a conference starts. Note that at present, only the person who schedules the conference will see this toast window. In the future, if the system supports rosters of people who have joined the conference, then the toast should pop up on the desktops of all signed-in invitees.

User can:

•Join the web conference only

•Join both the web & audio conferences

Join both the web and audio conferences.

This opens a My Teamwork conference

window.

Join the web conference only. This opens a My

Teamwork conference window.



2006Manage incoming communications First person joins a conference

First person joins a conference

A toast window is displayed when the first person joins a conference that belongs to the user. Toast only appears when the first person joins the conference so that the owner of the conference will not be overwhelmed with toast windows.

User can:

•Join the web conference only

•Join both the web & audio conferences

Join both the web and audio conferences.

This opens a My Teamwork conference

window.

Join the web conference only. This opens a My

Teamwork conference window.




2006

Manage incoming communications Invitation to view a shared application

Invitation to view a shared application

Informative area (someone wants to share an application with you)

Users may initiate an application sharing session without first sending an instant message to participants.

User can:

•Accept the invitation to view the shared application

•Send an IM

•Send an email

Accept the invitation to view the shared application. This

opens a My Teamwork application sharing window.

Send an IM (this opens a My Teamwork chat session window and rejects the

invitation)


your favorite email client - Outlook or Lotus Notes)



2006Manage incoming communications Invitation to view a presentation

Invitation to view a presentation


Accept the invitation to view the

presentation. This opens a My Teamwork

presentation window.

Users may start a presentation without first sending an instant message to participants.

User can:

•Accept the invitation to view a presentation

•Send an IM

•Send an email

Send an IM (this opens a My Teamwork chat session window and rejects the

presentation)


your favorite email client - Outlook or Lotus Notes)



2006Manage outgoing communications“Communicate by” area

Type characters for searching people or dialing out by number (an history of the latest entries is available).

Drag & drop a number or a name from any desktop application (if this is allowed) into this area to perform a

call.

Button allowing the user to launch a directory

lookup or make a call.

Icon is dynamic according to the context (user is entering a name or a

number).

Menu allowing the user to select the way lookups will be performed:

. Call by name: this is the default mode for searching people by name

. Call by department or by skill: mode for searching people by department or skill (up to 5 items can be defined by the system administrator)

. Advanced Search: displays an advanced search window for searching people by combining several search criteria



2006Manage outgoing communicationsSearch results window

Search results window:

. Source: icon indicating where the information has been found (personal phone book, email personal contacts, LDAP directory, PBX phone book)

. Criteria: this is the skill or department selected by the user (indicated only if a criteria has been selected)

. Name: name and first name of the contact

Hovering or selecting an entry will display the

contact ID card (see next slides)



2006Manage outgoing communicationsContact ID card (1/2)

Identity of the contact & main phone number (can be the office phone, a cellular phone…), as defined in the directory (this attribute may be modified by the administrator, for example for LDAP directories)

Email address of the contact (if available). When clicking this address, user will be able to send an email to this contact (a “New Message” form is automatically opened from your favorite email client - Outlook or Lotus Notes)

Call the contact.

Contact presence information is

displayed.Send an IM (this opens a My Teamwork

chat session window).

Action is available if the contact owns IM capabilities (contact can be in user’s buddies or not) and according to the

contact presence.

Make a Video call.

This opens a video communication session window from My Teamwork

application.

Action is available if the contact owns video capabilities.



2006Manage outgoing communicationsContact ID card (2/2)

Call the contact to an other phone number, as defined in the directory. A dropdown menu may contain for example: . Office Phone . Personal cellular phone . Professional cellular phone . Home phone . DECT phone . ColleagueIcon is disabled if no additional phone number is available.

Send a voicemail to the contact by using the user’s messaging system

Add this contact to the user’s personal contacts list (buddies).



2006

Events & notifications at your fingertips

Depending on user’s parameters, launches the user’s favourite email client or uses the

telephone access to listen to the voice messages

Launches the user’s favourite email client to listen to the fax messages

Launches the call log window of the Web Softphone or 4980 Softphone application

Launches the call log window of the Web Softphone or 4980 Softphone application.

Next step

Notification of new events



2006Quick accesses to applications & settingsSystem Tray icon (1/5)

Persistent communications “proxy” in your System Tray

System Tray icon is dynamic according to the context:• User is logged off• User is logged in: presence status is displayed

– Available, Busy, Away, Offline, Out to lunch…• Incoming communication in progress• Event notification




Right-click of left-click the System Tray icon to display the menu for quick accesses to applications & settings

Change my presence status through a sub-menu (presence states are the same as those that appear in My Teamwork

application)

I don’t want to be disturbed by phone (toggle item). Calls are redirected according to the rule the user has

specified.

Set the current device for all incoming and outgoing voice communications. A cascading menu is available to select the device: . Office phone . Personal Computer (VoIP) . Professional cell phone . Personal cell phone . Home phone . Other number…A label is displayed to specify the current phone number.Default phone number is the office phone.

Set the user’s conference phone in a list (provided by My Teamwork

list phone).




Right-click of left-click the System Tray icon to display a menu for quick accesses to applications & settings

Open the user’s favorite email client (if this client is already launched, it just display the client application in the

foreground).

Open/Hide the “communicate by” area for calling by name, number, department, skill

Launch the softphone application for advanced telephony services. Application is displayed in the foreground if already launched,. Launches either the Web Softphone application (default mode) or the 4980 Softphone application (if this

option has been bought).

Open the collaboration application (My Teamwork) to the the conferences page.

Open the collaboration application (My Teamwork) to the the contacts (buddies) page.




Right-click of left-click the System Tray icon to display the menu for quick accesses to applications & settings

Display the user’s configuration window

Open the Help file

Open the About dialog box

User is disconnected and returns to the logoff mode

Exit and close My Instant Communicator

Short access to any application defined by the system administrator (e.g. Web Corporate

Directory, Portal, Communication tool, Message delivery system…). Up to 5 entries can be

defined.




When user is logged off, following actions are available in the menu:

• Help• About• Options• Update now

– Update (on demand) the software client• Sign in

– Display the Sign-in screen (user name, password, automatically log in option)• Exit



2006

GUI “black” skin

All of the previous graphical elements are available in 3 different skins:• Blue (default skin) – see previous pages• Black (this page)• Gray & Purple



2006

GUI “Gray & Purple” skin

All of the previous graphical elements are available in 3 different skins:• Blue (default skin) – see previous pages• Black • Gray & Purple (this page)



2006

Skinable GUI: adaptable to you corporate chart…

A design guide to create a new skin will be provided• Graphical elements (size, naming…)• XML description files (to define the font styles, colors, positioning & size of

graphical elements…)• Creation of the Windows binary file

On your own or available from Alcatel-Lucent Professional Services



2006

Customization

Configuration options are as follows:• Choose the skin you want to use for the user interface• When starting up your computer, automatically start My Instant

Communicator• Display the communicate by area when I’m signed in• Always ask me before updating My Instant Communicator• Use either Web Softphone or 4980 Softphone application for advanced

telephony services• Display the desktop alert (“toast”) during <n> seconds• Display the notification window during <n> seconds



2006

7 My Instant Communicator for the Business Phone (IP Touch) - Details of the new usage

Manage incoming communications Manage outgoing communications Events & notifications at your fingertips Quick accesses to applications & settings



2006Manage incoming communicationsIncoming voice call (1/2)

Incoming voice callAlert on user’s phone set. User can:

•Take the call


•Forward the call to the voice mail

•Transfer the call to another device

Sub-menu with 3 additional options:

. Send instant message. Answer with an IM on the telephone. Action is available if the calling party owns IM capabilities. The caller is forwarded to the callee voice mail.

. Forward to voice mail. Caller is forwarded to the callee voice mail.

. Transfer to… Forward the call to another device. A new menu may contain predefined phone numbers for the user: Personal cellular phone, Professional cellular phone, Cordless Phone (DECT /WiFi phone)…

Informative area with

calling party identification

Main action



2006Manage incoming communicationsIncoming voice call (2/2)

Voice call is established

New menu allowing today to forward the call to another device (predefined phone numbers for the user: Personal cellular phone, Professional cellular phone, Cordless Phone…)



2006Manage incoming communicationsIncoming Instant Message (IM) (1/2)

Incoming Instant Message (IM)

Alert on user’s phone set. User can:

•Answer to the message

•Answer with a predefined message

•Answer later

•Reject the instant message


Read and answer to the

IM. Opens a chat session on the

telephone.

Answer with a predefined message (5 messages available):

. “In a meeting. Can’t talk now”

. “I’ll come back to you later”

. “Please leave me a voicemail”

…

Reject the instant message. Chat session

is closed.

Message will be processed later. User will

have to go to the conferences page (see next slides) pour come back to

this message



2006Manage incoming communicationsIncoming Instant Message (IM) (2/2)

Instant Messaging in progress

Send the message

Closes the chat session



2006Manage outgoing communications“Communicate by” & Search results window

Use the keyboard or the keypad for searching people or dialing out by

number.

Search results window (contacts are retrieved from the PBX phonebook,

Outlook/Notes personal contacts, LDAP directories)

Search people by department or skill (1 item defined by the

system administrator)



2006Manage outgoing communicationsContact ID card

Search results window

Contact ID card

Call the contact.

Contact presence information is

displayed.

Send an IM (this opens a chat session on the

telephone).

Action is available if the contact owns IM capabilities

(contact can be in user’s buddies or not) and according

to the contact presence.

Details of the contact. User is able to add this contact to his/her

buddy list.



2006

Events & notifications at your fingertips

Direct access to voice messages

Direct access to fax messages

Direct access to the call logging

Dynamic notification of new

events



2006

Quick accesses to applications & settings (1/2)

Direct access to the conference page (same options as for today)

Direct access to the contacts page (same options as for today). This page also includes all of the IM sessions in progress (i.e.

sessions not closed)

Direct access to the call routing page (same options as for today)

Allows the user to activate/deactivate the instant messaging function on your IP

Touch phone set and to set the presence status (busy, away, out to lunch, be right

back…)



2006

8 My Instant Communicator for the Mobile Device - Details of the new usage



2006

Your IP Touch applications on your PDA/PDAPhone

Any application available on a IP Touch is available on the PDA/PDAPhone device

OmniTouch Unified Communications

HTTPS

Proprietary

protocol

https://yourServerName/smartprs

Your business

phone

Your PDA/

PDAPhoneXML apps

Alcatel-Lucent Unified Application’s

ones … but also Application Partner’s

ones



2006


Technical Requirements

Global architecture Limits & Servers



2006

Global architecture

My Instant Communicator is built around the powerful applicative framework of the Alcatel-Lucent OmniTouch Unified Communications Application Suite

Telephony, messaging & one number

services + tel. presence

Teamwork services (voice,

video & web conferencing) +

IM presence

OmniTouch Unified Communications

Secure pipes (SSL, SRTP…)

Voicemail & Email servers

LDAP directories

OmniPCX PBX

My Instant Communicator inside

External fax server



2006

Limits & Servers (1/2)

Limits• All services (telephony, messaging, teamwork & one number): 5,000 users

per system• Messaging & teamwork services only: 10,000 users per system

Servers• Telephony, messaging & one number services (+ telephony presence)

– 1 server for 1,000 users– 3 servers for 5,000 users– Compliant Linux Red Hat Enterprise ES v4 platform

– 2 GB of RAM, single processor, 80 GB of hard disk for less than 500 users– 4 GB of RAM, dual processor, 80 GB of hard disk for more than 500 users

– An additional server is required for the redundancy option



2006

Limits & Servers (2/2)

Servers (cont’d)• Teamwork services (+ IM presence)

– 1 server for 10,000 users– Compliant Linux Red Hat Enterprise ES v4 platform

– 1 GB of RAM, single processor dual, 2x70 GB of hard disk for small business (120 audio and data ports, 3000 IM users)

– 2 GB of RAM, dual processor, 2x70 GB of hard disk for enterprise and service provider (more than 120 audio and data ports and 3000 users)

– A secondary server is required for the redundancy option

• Fax services option: embedded fax server sharing the OmniTouch UC platform for up to 500 users and 4 ports (external server otherwise)



2006

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