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Alcatel-Lucent OmniTouch 8440 MS - SSP · PDF fileAlcatel-Lucent OmniTouch 8440 MS MESSAGING SOFTWARE Alcatel-Lucent OmniTouch™ 8440 Messaging Software (MS) is a pure software voice-messaging

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  • Alcatel-LucentOmniTouch8440MSME S S AG I N G S O F T WA R E

    Alcatel-Lucent OmniTouch 8440 Messaging Software (MS) is a pure software voice-messaging solution that

    enables network-wide advanced voicemail services which can be deployed in conjunction with any private

    branch exchange (PBX), across any voice network infrastructure, to provide voicemail access from internal or

    external telephone devices.

    Key features

    Softwarebased

    PBXandnetworkagnostic

    Highlyscalable

    Multipletimezones

    G.729nativesupport

    XMLwebservices

    Integratedwithunifiedmessaging

    N+1highavailability

    SANvoicemessagestoragethoughglobalfilesystem(GFS)standardsupport

    Messageaccessibilityfromanyphonedevice

    VisualvoicemailonAlcatel-LucentIPTouch4028,4038and4068phones

    AccesstovoicemessagesfromanyIMAPclient

    Webbaseduseroptionsmanagement

    Key benefits

    Optimizeinvestments

    Assurebusinesscontinuity

    Enhanceuserexperience

    Optimize investmentsTheOmniTouch8440MSisdesignedtomeetthespecificvoicemailneedsofmediumandlargeenterprises.Itseamlesslyintegratesscalable,reliable,efficientandsecurevoicemailservicesintoanynetworkinfrastructurewithanyPBXovermultipletimezones.Onceinplace,theOmniTouch8440MSeasilyintegrateswithbusinessappli-cationsandbusinessprocessesthroughitsXMLwebservicesAPI,andreducesoperationalcoststhroughwideareanetwork(WAN)bandwidthoptimi-zationusingG.729voicecompression.

  • Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet2

    Asvoicemessagingneedsevolve,nativeintegrationwiththeAlcatel-LucentOmniTouch8400InstantCommunicationsSuiteforEnterprise,meansunifiedmessagingisreadytobeactivatedforeasymigrationfromapurevoicemessagingsolutiontoaunifiedsolutionatanytime.

    Business continuityTheOmniTouch8440MSisasecure,scalableandhighlyavailablevoicemessagingplatform.N+1redundancyandvoicemessagestorageutilizingglobalfilesystem(GFS)andstorageareanetwork(SAN)capabilitiesensurealways-onaccesstobusinesscriticalvoicemailfunctions.DuringoperationtheOmniTouch8440MSprotectsconfidentialcompanyinformationusingAlcatel-Lucentvoiceflowsencryption(throughAlcatel-LucentMediaSecurityModules)anduserauthenticationviaexternalRADIUS,LDAPorsingle-sign-onserver.

    User experienceVoicemailservicesprovidedbytheOmniTouch8440MSareaccessiblethroughthetelephoneuserinterfacefromanytelephonedevice,internalorexternaltothecompany.Usersareabletoeasilymanagetheirpersonaloptionsbyusingtheweb-basedgraphicalmanagementinterface.WhenusedinconjunctionwithAlcatel-LucentIPTouch4028,4038and4068desktopphones,usersbenefitfromavisualvoicemailinterfacethatprovidesaclearoverviewofallmes-sageswiththecapabilitytolistentotheminanyorder.Inaddition,usershaveaccesstotheirmessagesfromanyinternetmessageaccessprotocol(IMAP)capablee-mailclient.

    Figure 1. OmniTouch 8440 MS pure voice messaging architecture

    PSTN User

    Mail server OmniTouch 8440 MS

    OmniPCXEnterprise

    User

    PSTN

    IMAP RTP SIP

    Message 1Message 2

    Message 1Message 2

    Figure 2. Voice messaging services in OmniTouch 8400 ICS with embedded message store

    Mail server OmniTouch 8400 ICSincluding OmniTouch 8440 MS

    Message 1Message 2

    Message 1Message 2

    Embedded message store

    UserPSTN User

    OmniPCXEnterprise

    PSTN

    IMAP RTP SIP

  • Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet 3

    Technical specifications

    PBX agnostic software solution SIPsignalingbased

    InterworkingwithallSIP signalingcompliantPBX

    Supported voice codecsG.711

    G.729

    Message StoreOnthevoicemailserver

    OnaSANviaNTFSorGFS

    RedundancyHighavailability (N+1redundancy)

    IMAP supportMicrosoftOutlook 2003, Outlook2007,WindowsMail,Mozilla Thunderbird 3.x, AppleMail,LotusNotes

    Compatibility with the Alcatel-Lucent OmniPCX Enterprise Communication ServerCompatiblewithothervoicemailsystems(SIPorAlcatel-Lucent46x5) connected to the same OmniPCXEnterprisenode

    CanbecentralizedordistributedinanOmniPCXEnterprisenetwork

    Visual voicemail supportAvailableonAlcatel-LucentIP

    Touch 4028, 4038, 4068 desktop phones

    Multiple time zonesAllofficialtimezonesare

    supported

    Daylightsavingautomaticallytaken into account

    Automated attendantGraphicaluserinterface(GUI)

    for tree design

    Unlimitednumberoftrees

    Maximumnumberofconcurrentcalls comes from the available simultaneous voice accesses (60 for one physical server)

    Personal automated assistant destinationsVoicemail

    GSM

    Assistant

    Telephone user interface (TUI) languagesBrazilianPortuguese

    Catalan

    ChineseCantoneseandChineseMandarin

    Dutch

    English-British

    English-American

    French

    German

    Italian

    Korean

    Norwegian

    Portuguese

    Russian

    Spanish

    Swedish

    Visual voicemail localizationBrazilianPortuguese

    Catalan

    ChineseCantoneseandChineseMandarin

    Croatian

    Czech

    Danish

    Dutch

    English-British

    English-American

    Estonian

    Finnish

    French

    German

    GermanforAustria

    Greek

    Hungarian

    Italian

    Japanese

    Korean

    Latonia

    Lithuanian

    Norwegian

    Polish

    Portuguese

    Romanian

    Russian

    Slovakian

    Slovenian

    Spanish

    Swedish

    Turkish

    Voicemail accessWithloginandpassword

    (password can be inhibited by the administrator)

    Figure 3. Web based user options management / Visual Voice Mail interface

  • www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 2009 Alcatel-Lucent. All rights reserved. EPG3310090315 (05)

    Message consultation Available actions Skiptothebeginning

    Skip10secondsbackwards

    Pause/resume

    Skip10secondsforward

    Skiptotheend

    Skipmessage

    Listentofullmessageheader

    Forwardmessage

    Deletemessage

    Replytosenderwithavoice message

    Archivemessage

    Message header information contains the following elementsMessagesender(nameorphone

    number)

    Timestamp(dateandtimeofmessage delivery)

    Durationofthemessage

    Urgentattribute

    Sending messagesRecordmessage,thenaddress

    and send it

    By name

    By mailbox number

    In network

    Voicemail notification Messagewaitingindicator

    on desktop set

    WhenpressingmailkeyonAlcatel-Lucent desktop phones

    ByOmniPCXEnterprisevoiceprompt when going off-hook

    Conversation recording

    GreetingsGreetingbyname,personal

    greeting, personal internal call greeting, extended absence greeting

    Differentgreetingsforimmediateforward/noanswerandbusysituations

    Answeringmodeonly

    Caller features Listentorecordedmessage

    Eraseandre-recordmessage

    Cancelrecording

    Flagrecordedmessageasurgent

    Zero-outfeature(Callthe attendant)

    Security Externallightweightdirectoryaccessprotocol(LDAP)orLDAPSauthentication

    Single-sign-onthroughNTLM

    RADIUSauthentication

    SupportofOmniPCXEnterprisevoice encryption solution

    Open XML Web Services API

    Administration / ServiceabilityWeb-basedsystemadministration

    tool

    Authentication(login/password)

    HTTPoversecuresocketlayer(SSL)

    Localization

    Chinese-Simplified

    Dutch

    English-British

    English-American

    French

    German

    Italian

    Korean

    Norwegian

    Portuguese

    Russian

    Spanish

    Passwordpolicy

    Minimumpasswordsize

    Password history length

    Password Validity Period

    Maximumlogonfailures

    Locked period after maximum logon failures reached

    SNMPv3traps

    Operating systemRedHat Enterprise Linux Release5

    Hardware requirementsRedHatEnterpriseLinuxcertified

    server platforms

    Configurationforfullcapacity:IntelXeon E5405 Quad Core 2.0GHzlikeprocessor,4GBRAM

    Harddisksizeminimum:20GBfortheMessagingSoftware+required messages storage space, which is typically 5GB per 1,000 users.

    ProvisioningMonoserverconfiguration:5,000

    mailboxes, 60 simultaneous voice

    connections (voice ports), 1,000 simultaneousIMAPsessions.

    Multi-serverconfiguration (3servers):15,000mailboxes, 180 simultaneous voice con-nections (voice ports), 1,000 simultaneousIMAPsessions.

    20,000simultaneousIMAPses-sions with a dedicated server.

    TenOmniTouch8440MSin-stances and 150,000 mailboxes in a networked configuration.

    Upto500,000voicemessages in the storage

    Maximumgreetingduration: 2 minutes

    Maximummessageduration: 15 minutes

    MaximumLiverecordduration:60 minutes

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