Embed Size (px)
DESCRIPTION
Quality circles are a concept of inviting stakeholders within a group or process to solve issues that have been around for a long time. This method opens communication, gives a real sense of ownership to solve old problems and strengthens the team and processes.
Citation preview
1
Quality Circle
Romains Bos
A Continual Improvement Initiative
2
Summary
Quality Circle Defined The Goal Membership Benefits Importance Logistics Techniques Final Note Questions
3
Quality Circle Defined
Composed of a group of employees (usually from 5-8 people) who are members of a single work unit, section, or department; the basic purpose of a quality circle is to discuss quality problems and generate ideas that might help improve quality
4
The Goal
The goal of a Quality circle is to involve employees in decision making
5
Membership
Membership is almost always voluntary, and members share a common bond; they perform similar tasks
6
Benefits
Quality circles have benefits other than increasing employee participation They encourage:
Trust among members and managers They are:
An inexpensive way to provide employees with training
They give: A sense of control over the employees work
lives
7
Importance
Most important: They may solve problems that have
been around for years Quality circles create strong lines of
communication
8
Logistics
Meet once a month Use the P.A.C.E.R. technique
The group comes up with recognized problems and come up with possible solutions to implement
Present solutions Decide on best solution Implement solution
9
Techniques
Possible techniques used for problem solving: Brainstorming Gordon Technique Nominal Group Technique S.W.O.T. Analysis Brainwriting Synectics
10
Final Note
“Me” becomes “us” in a good quality circle
11
Questions
