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This is a slide deck for a solution built on top of Cisco Finesse API. 2Ring COMPACT AGENT offers a clean and touch screen friendly agent desktop application built on top of Cisco Finesse API. Runs in all major web browsers, inside of Cisco Jabber for Windows, on Cisco DX 650 phones, or even on tablets and smart phones. The flexibility is there, so how far will you go? This solution is available for Cisco Unified Contact Center (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE). Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/COMPACT. Note: 2Ring COMPACT AGENT users also need to have a Cisco Agent License.
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» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA
» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy
» CDN Member – Cisco Preferred Solution Developer» Flexible & knowledgeable development / sales teams
› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment
2Ring ..Who are we? What do we do?
2Ring Product Portfolio ..
Unified Communications Applications
Contact Center Applications / Services
Introduction .. 2Ring COMPACT AGENT
» Built on top of Cisco Finesse API» Available for Cisco UCC Express 10+,
Enterprise 9+, Packaged UCCE 9+» Agent State / Call Control
› Dial / Transfer / Conference / Consult
» Data Visualization (complex call variables)› Including hyperlink to caller’s contact card in
a 3rd party CRM system, IM chat, email, advanced wrap-up forms, ..
» Localized also to French, German, Russian
Removes the feeling of being an “agent” ..2Ring COMPACT AGENT
» Clean & touch screen friendly interface» Supports all major browsers
› IE 8+, Firefox, Chrome, Safari
» Available on desktops & mobile devices› Macs, iPads and iPhones› Android tablets and phones › Cisco Jabber for Windows › Cisco DX 650› Windows desktops, phones, tablets
Bridges @CiscoCC agents with experts ..2Ring COMPACT AGENT
» Agents using Cisco Finesse and 2Ring TEAM Gadget have real-time information on experts’ availability
How do I add this to my project? ..2Ring COMPACT AGENT
» Part of STANDARD BUNDLE of 2Ring GADGETS for Cisco Finesse› This makes it possible for Remote Experts to
use Cisco Finesse when suitable
» Become a 2Ring ADVANCED RESELLER› Web: www.2Ring.com› Email: [email protected]
» Want to know more? Start the conversation today!› Web: www.2Ring.com/Finesse › Schedule a live demo over Cisco WebEx› Follow & DM us on Twitter: @2Ring4UC | @MichalGrebac› Sign up for our blog updates at http://2Ring4uc.blogspot.com/ › Email us: [email protected] or [email protected]
Related Resources / Q&A ..2Ring GADGETS for Cisco Finesse
ADDRESS
PHONEEMAILWWW
ADDRESS
PHONEEMAILWWW
Galvaniho 15/C
821 04 Bratislava
Slovak Republic
+421 (2) 5822 4550
www.2Ring.com
2Ring .. North America HQ2Ring .. EMEAR
OFFICEMOBILEEMAIL
Tom McCain
Director of North American Sales
+1 (916) 426-3790
+1 (480) 255-7500
2Ring .. Questions
OFFICEMOBILEEMAIL
Michal Grebáč
Strategic Sales & Marketing Director
+1 (916) 282-9514
+1 (916) 514-3355
2Ring .. Connect with Us
8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) [email protected]
