Cisco jabber presentation

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Cisco Confidential Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 1

Jabber Update

Jim Musial, CCIE #11728, FL SLED UC PSS

Qoncert Rays vs Mets Game

June 12th, 2012

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

All-in-one UC Application

•  Presence & IM •  Voice, Video, voice messaging •  Desktop sharing, conferencing

Collaborate from Any Workspace

•  PC, Mac, tablet, smart phone •  On-premises and Cloud •  Integration with Microsoft Office


Confused yet?

Macintosh Windows Mobile

Cisco Unified Personal Communicator

Webex Connect

Cisco Unified Video Advantage

MOVI

Cisco Unified Personal Communicator

Aries X

Jabber for Macintosh *Jabber Video for Macintosh

Cisco Mobile Communicator

Cisco Mobile

Jabber for iOS Jabber for Android *Jabber IM

IP Communicator

Jabber for Windows *Jabber Video for Windows

Jabber SDK


PC & MAC Android & iOS Tablets Smart Phones

EXPLOSION OF ALTERNATE CLIENTS


Any Time and Place Across all Devices

VIDEO BECOMES PERVASIVE


All-in-one UC Application

•  Presence & IM •  Voice, Video, voice messaging •  Desktop sharing, conferencing

Collaborate from Any Workspace

•  PC, Mac, tablet, smart phone •  On-premises and Cloud •  Integration with Microsoft Office



Exceptional Video •  High Performance •  Interoperable (H.264) •  Immersive – Laptop – Mobile

Complete UC Client • Presence, IM • Voice, Video, Voicemail • Desktop Share

Deployment Flexibility •  On-Premises and cloud •  Microsoft Office integration

Cisco Jabber for Windows Cisco Jabber for iPad

Two new releases


DESKTOP CLIENTS


Instant Messaging / Group Chat Contact

Search

Rich Presence

User Management & Authentication

Cisco Jabber &

Client Services Framework

Enterprise Call Control

Business Video

MediaNet

Web/Desktop Collaboration

Visual Voicemail

Conferencing

App Integration (MS Office)


Presence and Contact Management •  See instantly who is available and how

•  Instantly and efficiently interact

•  Contact display with photo

•  Customisable rich presence status

•  Start communication using text chat, voice and video

•  Contact management using personal groups

•  Chat and calling history

•  Business to business and business to consumer federations

•  Customisable View (Photos/Offline etc)


•  Search for contacts using optimized predictive search

•  Numbers can entered to dial

•  Alpha-number mapped for dialling:

–  1-800-JABBER •  A classic dial pad is only

exposed for DTMF.

•  URI dialling available 2H CY12

Search for name or dial number / URI


Instant Message Enterprise Class Instant Messaging

•  Standard based XMPP protocol

•  Encryption point to point and group chat

•  Emoticons & rich text

•  Screen capture for content sharing*

•  Escalation to voice/video

•  Federated chat to other organisations and services

•  Chat history and logging

Escalations Current Conversations

Emoticon Send File

Format Group Chat

Screen Capture

Contact Search


•  Multiparty chat facility

•  Session participant view

•  Drag and drop participant addition

•  Escalation to multiparty voice/video call

Multi-Party Chat Session

Session Participants

Escalations Current Conversations


Cisco Jabber for Windows IM & Presence Federation

•  Industry standard based federation for presence and IM services

•  Multi-protocol federation – XMPP – SIP/SIMPLE

•  Inter-domain federation – Inter-organisation

•  Intra-domain federation (Microsoft OCS / LYNC*)

•  Public Service Federation – Google / AOL

Business to Business / Business to Consumer

Federated Organisations / Consumer / Services

* LYNC intra-domain federation road mapped


Voice & Video Communication

•  Industry standard based voice and video for greater interoperability.

•  Leverage capabilities of Cisco Unified CM manager and network.

•  Soft phone and Desktop operating modes with in call features

•  Native interoperability with Telepresence systems.

•  High quality audio and high definition business video experience

Enterprise Class Voice, Video and Call Control

* Feature not available in all clients


•  Jabber support both ad-hoc and scheduled video conferences

•  Ad-hoc are initiated using drag and drop or escalated group chat.

•  Ad-hoc Media resources are allocated from UC manager as required


•  Users can select mode of operation using the system tray icon.

•  Drop down list provide a list of hardware/software calling options.

•  Users can be configured to use just desk phone, just soft phone or both.

Desk phone Control

Soft phone Operation


•  Cisco Precision Video Engine (PVE) is a H.264 AVC standard based media engine using in Cisco Jabber clients.

•  The engine uses Cisco intellectual property originally developed by Tandberg which was original released in the Movi product.

•  The PVE provides full HD interoperability between Jabber desktop clients and telepresence solutions.

•  Provides standard based audio (G.711a/u, G.722.1, G.729a)

•  Provides Video rate adaption and support for Cisco ClearPath Media Resilience Mechanisms.

•  Supports frame sizes from QCIF to 720p HD at up to 30 frames per second.


Video Desktop Share

•  Standards based Video desktop share providing cross device interoperability.

•  Desktop share sent as primary or secondary video stream.

•  Multi-party video desktop via MCU

Jabber Clients

Personal Telepresence

Room Based Telepresence

Multi Party

Bridge

Standard based 3rd Party


Cisco Jabber for Windows WebEx Ad-Hoc Desktop Share

•  Webex Ad-Hoc Desktop share using the WebEx service in the Cisco collaboration cloud to host desktop sharing session.

•  Two way control application control

•  Screen Annotation and drawing

•  WebEx Ad-Hoc share is available when running in cloud mode


Deployment Model

UC Manager Version

Video Desktop Share

(requires UC manager 8.6+)

Webex Desktop Share

Cloud Model

--

< 8.6

8.6+ * *

On Premise Model

--

< 8.6

8.6+

* In the case where both Video and WebEx Desktop Share are available / possible the WebEx Desktop Share will only be used where the Desktop Share is initiated form an IM-only conversation, ie no call present between those parties. All other instances will result in a Video Desktop Share.


•  View Meetings directly in Jabber Client

•  Launch Webex sessions from calendar view.

•  Create instant Webex Meetings

•  Reminder toast pop-ups (Initially available in cloud mode, on premise post release)


•  Visual voicemail provides access to Unity connection directly from voicemail tab.

•  Message is played back within the client.

•  Cisco Unity is not supported with Cisco Jabber


Integration with Desktop Applications

•  See who is available directly in Microsoft 2007/2010 Office suites*

•  Easily start – Chat – Group Chat

•  Easily escalate to – Voice – Video – Web Share


Contact Card Integration

•  Cisco Jabber for Windows uses published Microsoft Office APIs to provide Cisco communications tasks directly from Office applications

Chat / IM Launch Jabber chat

sessions directly from Office Contact Card

Voice/Video Launch Jabber high definition video calls directly from Office Contact Card

Presence Instantly view the availability of your contacts

Presence is provide from Cisco on premise or cloud presence service


Contact Card Integration •  Expanded contact card view

exposes further call enabled options.

•  Organization view allows further navigation and

communications options

Voice & Video

Additional Contact Card


Ribbon bar Integration

Escalation to point to point and group chat

Function

Escalation to point to point voice/video calling as well as escalation to multiparty ad-hoc

conferencing


Global Address List

•  Uses native Microsoft communication controls

•  View Availability and Presence

•  Instant Message/Chat

•  Initiate Voice/Video calls

•  Search and communicate through organisation structure


Personal Contacts

•  Personal contact integration

•  Initiate calls

•  Initiate IM


Personal Contacts

•  Use native Microsoft controls in SharePoint sites

•  Start IM conversations to federated contacts

•  Call contacts using Jabber

•  Support SharePoint 2007/2010


•  Administrators can create additional HTML application tabs within the client.

•  HTML tabs can exist on web server.

•  Examples for tabs:

– Company Helpdesk/Support info – Branch directory – Supplier search – Social Networking Tab

•  Tabs support click to IM / Call, presence support being investigated


•  Jabber for Windows supports a number of accessibility features.

•  Accessibility View for presence

•  Keyboard shortcuts

– Answer/Decline/End Call – InCall Control (Mute/Hold/Transfer/Park) – Volume/Audio controls

•  For further information on US Government 508 VPAT contact [email protected]

+ = Answer Call

Accessibility Presence Icon

(Available)

Enable/Disable Accessibility


One click desktop share •  BFCP standard Desktop share. •  Hit “Share” during a call •  Share with other PC users, TP systems or rooms


Cisco UC Calling Options from Microsoft Lync

•  “Right-Click” on contact “Place a Call” “Place a Video Call”

Right Click on contact


Drag and Drop to call contact

Cisco UC Calling Options from Microsoft Lync FUTURE


MOBILE CLIENTS


Available later this month!

Extend TelePresence and Unified Communications to the iPad

Exceptional Video •  High Performance •  Interoperable (H.264) •  Immersive – Laptop – Mobile

Complete UC Client •  Presence, IM •  Voice, Video, Voicemail •  Instant WebEx Meeting

Deployment Flexibility •  On-Premises and cloud •  Use existing infrastructure





•  “Always-on” seamless experience: background processing, auto-registration

•  Secure connect feature: built-in VPN

•  Integration to native Android interface

•  Key Features

– Voice over Wi-Fi – Handoff to cellular network – Handoff to and from deskphone – Mid-call features – MWI and soft key access to corporate voicemail – Corporate Directory Access


•  Voice over Wireless LAN / Wi-Fi

•  Voice over VPN (Cisco AnyConnect)

•  Call preservation upon receipt of GSM call

•  Handoff to GSM / cellular network

•  Mid-call features

•  Bluetooth headset (limited support)

•  Voice Dialing

•  Business Visual Voicemail

•  Business Directory Access •  SRST Failover


•  Actions synchronized with your Cisco Unity Connection voicemail system

•  Play secure messages

•  Uses Wi-Fi / VPN – no voice call required


•  Stay connected while mobile – Basic 1:1 IM application – Single app for on-premises or cloud deployment

•  Take immediate action from your contact list – Start or join an instant WebEx meeting – Click to call, click to email, click to SMS

•  Flexible, secure deployment – Single sign-on – Secure, proxyless architecture

•  Free to current Cisco Unified Presence and Cisco WebEx Connect customers

For iOS 4.2, 4.3 and 5 devices


•  Chat Groups

•  Switch chats by clicking the track ball or BlackBerry menu button

•  Get notified of incoming chats while Jabber IM is in the foreground or background

•  No storage of chat history


•  Accessible from either a 1:1 chat or viewing profile Click BlackBerry Menu button

to show full list of actions

Click trackball from contact profile to take action


•  Secure and rich 1:1 Messaging – Includes emoticons

•  Escalate to WebEx Meetings

– Click to launch WebEx Meetings for BlackBerry •  Encrypted IMs

– SSL 3.0 support •  Simultaneous login to mobile and desktop

•  Intuitive Navigation

–  See the full list of options –  See a list of options for the screen you are viewing –  Move back a screen or cancel a menu list


WEB CLIENTS


Easily add collaboration to web applications and business processes

Voice Video

IM/Chat Presence

Voice mail

Web Conferencing

Leverage web technologies with a small browser plugin – no need for a desktop client


Need help scoping or building your integration? Visit the “Custom Integration” page of our Jabber Developer site Overview and contact information for experienced Cisco partners who can help build an integrated solution

http://developer.cisco.com/web/jabber-developer/custom-integration


BRINGING IT ALL TOGETHER


Jabber for iPad into TelePresence

TelePresence into Jabber for Windows


Common Video Technology Foundation

Dedicated Client for TelePresence-only

HD Video on PC, Mac

Presence, IM, Voice (softphone), HD Video, Desktop Share &

Conferencing, Voice Messaging

All-in-one UC Client Cisco UC Customer


Ciscojabbervideo.com

Extend TelePresence environments to Partners and Customers


•  Add collaboration to web apps & business processes

•  Microsoft does not do this well

Requires full client install (headless) to do voice, video

www.jabberrdeveloper.com


•  Market evolving from IM to a full UC client experience

•  Single workload sales difficult to execute

•  Most larger enterprise organizations (50+%) have deployed, purchased or considered EIM

•  Smaller companies are split between EIM and public IM

•  Presence & voice/video are foundational for UC

•  Critical to consider Unified Communications when deploying IM

Cisco Confidential – Do Not Share Externally


•  IM and Presence for Unified CM customers … at no additional license cost

IM/P for all users … not only those with a Cisco IP Phone

•  Cisco Unified Presence licenses

•  Jabber IM client licenses on any device PC, Mac, Tablet or Phone


•  Presence and IM user license for every employee CUCM ESW, UCSS covers IM-only HW and any deployment services are seperate

•  CUCM 7.1 or later, CUP 8.6.4

•  50+ Unified CM users licenses needed at a minimum

•  Available today

•  All Jabber-branded applications

•  Premise based IM


•  XMPP-based - Cisco & 3rd Party clients

•  Network-based presence •  1:1, Group chat

•  File Transfer

•  Server logging, client history

•  Desktop and mobile access

•  Federations – Microsoft, IBM, Google

•  Contact integration

•  Microsoft Office Integration •  Initiate, Join WebEx meetings (2H CY12)

Requires WebEx contract


•  Engaging User Experience Integrated Conversation Window Consistent user experience across clients

•  Expand reach of video Mobile devices – Android tablets & phones, iPhone Enhance with features from Jabber Video

•  Flexible deployment Configurable for video only, IM only, full UC client Secure Connect – application specific VPN

•  Extend integration with UC application suite Contact center integration Quad integration

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 62 Cisco Confidential Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 62


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Cisco jabber presentation