Leadership Development within a Multicultural

Context

Quin Gonell

Nathan Jirka

Learning OutcomesLearning Outcomes and goals

· Learn procedures related to on duty and on call responsibilities, front desk

coverage, and crisis management (Today’s Goal)

· Become well versed in campus resources, university housing, and campus safety

· How to design programs, events and learning opportunities for you floor

· How to maintain positive interactions among your residence hall neighbors

· Learn how to use program outcomes to support and resolve interpersonal

conflict

· Learn about the diversity and variety of student experiences that will be living

together in a tiny pressurized container we like to call residence halls.

Enforcing Rules to affect positive change in behavior.

Multicultural Training Revisited

Astin,

1993

Leadership in Multicultural and Interpersonal Environments

Being an RA is more than a free room and meals. If you are not invested in the responsibility for the right reasons then you will fail yourself and and your peers.

1. Alexander Astin’s Theory of

Involvement

2. Nevit Sanford’s Challenge and

Support Model

3. Lewin’s Equation:behavior is a function of a person in their

environment

Behind Closed Doors Activity

Let these principles guide

you in developing a

resolution:

- Benefit others

- Promote justice

- Respect autonomy

- Demonstrate

trustworthiness

- Do no harm

- Enforce policy

10 Tips on Responding to a Potential

Incident

● Acknowledge your authority

● Be professional

● Approach the situation calmly

● Do not take sides

● Don't be afraid to ask for help

● Investigate whether the situation is too big for you

to handle

● Consider the ethical standards

● Roommate contracts are great tools!

● Write an incident report if… (anything that should be

on the record, legal or potentially legal issue, violation

or potential violation of policy)

● Always follow up

Benefit others Promote Justice Respect Autonomy Demonstrate Trustworthiness Do No Harm

Scenario 1: Party

● What are the central issues?

● What resources would you employ in this scenario?

● What are some actions that you can take if residents

are in danger?

● What if they are not coherent enough to talk to?

Debrief

● What went well?

● What issues are presented by the case study?

● What standards relate to the situation?

● What are your possible alternatives?

● What is your plan of action?

● Explain how you were able to utilize the standards

in trying to determine a resolution.

Scenario 2: Roommate Conflict

● What were the central issues?

● What if you agree with one person vs. the other? How

do you keep your feelings out of the Situation and

remain an impartial mediator?

● What type of follow-up would be appropriate?

● What resources would you take advantage of?

Debrief

● What went well?

● What issues are presented by the case study?

● What standards relate to the situation?

● What are your possible alternatives?

● What is your plan of action?

● Explain how you were able to utilize the standards

in trying to determine a resolution.

Closure

What did we learn?

Final points…

Thoughts, Comments, Questions, Concerns?

EvaluationResident Assistant Evaluation of Training Event

Date:__________________

Session Name (Optional):________________

Presenter name(s):

Please rate the following questions on a scale of 1 to 5.

5 – Strongly Agree, 4 – Agree, 3 – Neutral, 2 – Disagree, 1 – Strongly Disagree.

I enjoyed the Session. 1 2 3 4 5

The presenters were informative. 1 2 3 4 5

This program personally benefited me. 1 2 3 4 5

I Felt Engaged and learned a lot 1 2 3 4 5

I feel prepared for RA duties after the session 1 2 3 4 5

What did you like most/least about the program?

What are your suggestions for improvement?

Sources

Pope, R.L., Reynolds, A.L. & Mueller, J.A. (2004). Multicultural Competence in Student Affairs.

San Francisco, CA: Jossey Bass Publications

Reynolds, A. L. (2009). Helping college students: Developing essential support skills for student

affairs practice. San Francisco, CA: Jossey-Bass

http://www.pinterest.com/jbshighered/hall-staff-training-residence-life/

https://uhds.oregonstate.edu/intranet/files/Public/AHE%20199-

Introduction%20to%20Residential%20Education/Week%204/Cycle%20of%20Socialization%20-

%20Harro.pdf

http://www.heri.ucla.edu/PDFs/pubs/ASocialChangeModelofLeadershipDevelopment.pdf

http://www.elon.edu/docs/e-

web/students/residence_life/staff/Residence%20Life%20Professional%20Development%20Progra

m.pdf

http://www.acui.org/publications/bulletin/article.aspx?issue=49826&id=25945

http://aimho.org

Sue, Derald Wing; Capodilupo, Christina M.; Torino, Gina C.; Bucceri, Jennifer M.; Holder, Aisha M.

B.; Nadal, Kevin L.; Esquilin, Marta. Racial microaggressions in everyday life: Implications for clinical

practice. American Psychologist, Vol 62(4), May-Jun 2007, 271-286. http://dx.doi.org/10.1037/0003-

066X.62.4.271