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SUPER HUMAN-

Understanding, Dealing With,and Preventing Conflict

presented by

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Which one fits your picture of conflict?

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It Impacts Our Businesses/ClientsIt Impacts Our Businesses/Clients

Conflict, whether explicit or implicit,

is one of the largest wastes in anyro ect or business.

> 85% of workers experience conflict> yp ca y aroun .8 ours per wee> Costs at least $359 billion annually> Delaying or derailing important

r r m n h n .

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It Impacts Us PersonallyIt Impacts Us Personally

Unresolved conflict significantly

> Decreases productivity

> Ne ativel im acts our self- erce tion> Increases personal anxiety/depression

>

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OverviewOverview

Well address three things today:

> Understanding the 3 phases of conflict

> Tools for dealin with each hase> Proactive Ideas for preventing or

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The greatest thing is,,

willin to ive u who weare in order to become

a a we can e.

Survive and Thrive - SchoolsThe EDGE Group6

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e asese ases

of Conflictof Conflict

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onflict is like cancer.Left alone, it spreads, and makes healthy

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systems/people/teams sick.

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Phase 1Phase 1 DynamicsDynamics

.(Goals, needs, perspectives, values, methods, interests)

.> People remain rationale/considerate.

overprotect their positions.

> usp c on as no se n.> People are focused on resolution.

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Phase 1Phase 1 ActionsActions

> Value each individual; dont brush off .

> Keep group direction and priority clear.espon o comp a n s w a rnessand justice. Small misunderstandings

rarely go away on their own.

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Phase 2Phase 2 DynamicsDynamics

>

perceived unfairness or hurt..

> Language becomes less specific. > The opposition is depersonalized.

sides, and work against each other.

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Phase 2Phase 2 ActionsActions

> Do not take a wait and see posture;.

> Acknowledge the problem directly witht e group team.> If necessary, invite a neutral mediator.

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Phase 3Phase 3 DynamicsDynamics

> Slander becomes acceptable.> Peo le identified with stron ositions.> Leaders emerge on both sides.

> -> Structures sabotaged or leveraged.

.

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Phase 3Phase 3 ActionsActions

> Get down!

> Act uickl and do not be indecisive with issues or with people. At this

mistakes more than indecision.

.

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If at first ou dont

succeed, before you tryaga n, s op o gure ou

Leo Rosten

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reven ngreven ng

ConflictConflict

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PreventionPrevention

> Test the waters before implementation.

> Work with individuals before groups;s w a uy- n a e group eve .> Listen and respond to the resisters.

> Lead boldly.

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So, which one fits your conflict approach?

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ow a ou some ng e s

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Remember, growth ise on y ev ence o e.

Survive and Thrive - Schools

The EDGE Group

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Helping businesses create

better teams and brighter futures.

888.650.EDGE (3343)

info theEDGE rou .or www.imagenconsulting.org

www.theEDGEgroup.org