HOW CONFLICT RESOLUTION

TRAINING CAN DRIVE SUCCESS

IN YOUR ORGANIZATION

By Erna Benson-KarpFounder and Owner ofGEM Mental Health Therapy and Coaching

We Specialize in:✓ Mental Health Therapy✓ Life Coaching✓ Training in:

o Mentoring & Coachingo Conflict Resolutiono HIV Aids in the

workplaceo Mindfulness at worko Personal Developmento Stress Managemento Time Management

Organizations are increasingly becoming awareof the many benefits in effectively running talentdevelopment programmes. Not only areaccredited and up to date training programmesbeneficial to both the organization andemployees, but more organizations are noticingthat training programmes can improve employeeretention, boost morale among staff and play asignificant role in employee engagement withthe organization. It also saves time and costs byharnessing the value of internal employeeresources to grow the organization to newheights.

By being interested in the growth of yourstaff, you are showing them that you careabout their progress. By opting to trainan employee, staff become more valuableto your organization as you are affordingthem the opportunity to enhance theirskills professionally and personally. Somecompanies choose Training for soft andhard skills as well as coaching andmentoring, whereas other organizationswill only choose either coaching ormentoring together with a variety ofother training programmes, depending onthe needs that they need met.

There are 5 C’s that needs to be consideredwhen you make the decision in employingConflict Resolution Training in yourorganization.

o Contract: how directive does theorganization want to be with individualdevelopment? Are they voluntary or not?

o Context: what are the organizationobjectives to be fulfilled?

o Culture: how credible is Conflict ResolutionTraining within the organization’s culture?Does senior management support such aninitiative and programme?

o Circumstance: can this be done internallyor can the objectives be outsourced?

o Content: what subjects will be discussedwithin the Conflict Resolution Trainingprogramme?

When is Conflict Resolution Training needed and why it is important for your organization to offer Conflict Resolution

Training.

Anger is not always part of conflict and therefore, conflict does not have tobe negative. It can actually be used as a positive tool for growth. Dealingwith conflict at work can be hard for any employee regardless of theirposition in the organization. Employees are brought together for a sharedbusiness purpose, but come from various backgrounds, have differentpriorities, behaviors, work styles and possess different values and beliefs.Insults, non-cooperation, bullying, anger, miscommunication and personalityclashes cause disruptions, emotional stress, decreased productivity,absenteeism, high staff turnover, draining of resources, project failure,termination and even organizational mismanagement, unionization andlitigation.

According to a survey by the Chartered Institute of Personnel andDevelopment, various causes of workplace conflict were highlighted:• Personality differences• Workplace behaviors regarded by some co-workers as irritating• Unmet needs in the workplace• Perceived inequities of resources• Unclarified roles in the workplace• Competing job duties or poor implementation of a job description• Mismanagement of organizational change and transition• Poor communication, including misunderstood remarks• Differences over work methods or goals or differences in perspectives

And that is where this Training comes in. GEM Mental Health Therapy and

Coaching has just the Training to assist you in prevention and intervention

strategies and starting you on the path to becoming more effective by

managing conflict in the workplace through detecting, investigating,

managing and addressing threatening behavior.

By using practical exercises, group discussions and valuable tools,GEM Mental Health Therapy and Coaching will show you how it canbe possible for you to resolve conflict at a higher level ofeffectiveness.

GEM Mental Health Therapy and Coaching will assist with the followingobjectives:

o Understand the different stages of conflict.o What are the costs and benefits of conflict.o Learn various techniques on how to communicate effectively (including

providing and receiving feedback).o How to manage emotional reactivity and the benefits of sharing experience,

skills and knowledge in a rewarding way.o How to untie the person from the underlying problem while attempting to

resolve it.o Learn which are ideal setting to discuss the resolution of a conflict.o Setting up actionable lists of options.o How to brainstorm and explore all ideas for a win-win solution.o Learn formal and informal processes for agreement and acknowledgement

of proposed resolutions.o Destressing at work and how to handle stress effectively by learning coping

skills and how to uphold a healthy attitude towards pressures of theworkplace.

o Self-Motivation to be productive every single day and not relying on othersto stay motivated.

HOW WE CAN HELP

TRAINING SIZE AND METHODSmall group sizes allow for maximum learning. The maximum class size forConflict Resolution Training is 12 attendees to ensure that each delegate getadequate time and personal attention from the instructor. The training is fun,highly interactive and different learning techniques and methods areimplemented to ensure the success of each session.

INHOUSE TRAININGBecause this training will be held at your organization, it will be tailored to meetyour company’s specific needs. The type of work and staff skill level will be usedas a guideline when designing the most suitable training program which willpositively affect the organization as well as the staff.

WHAT HAPPENS ON THE DAYDress-code is smart casualPlease note that we do not provide lunch, but it can be arranged at anadditional cost08:30 Arrival time 09:00 Training starts10:30 Mid-morning break 13:00 One-hour lunch break15:30 Mid-afternoon break 16:30 Wrap up

BOOKING, CONFIRMATION AND INVOICEOnce you have booked, by completing the Registration Form attached hereto, Iwill contact you to arrange a convenient time to discuss the needs that isrequired of the organization and its staff as well as Training Dates.

You will receive an official confirmation of your booking together with a VATInvoice (please allow 1-2 working days for your confirmation and invoice)

THE TRAINING INCLUDES❖ Workbook to review and revise afterwards❖ Individual follow-up session with each delegate❖ Attendance Certificate

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Thank you very much for taking the time in reading this document on Conflict

Resolution Training for your organization. I truly hope that it peaked

your interest and that you would consider this as one of the steps in

growing a healthy and mutual-beneficial environment for employees and

management.

You are hereby invited to contact us on either of the following platforms to discuss the various options for your

organization. (Please see registration forms below)

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Company: _________________________________________________________________

Physical Address: ___________________________________________________________

_____________________________________ Code: ________________

Company VAT Registration Number: ____________________________________________

Send Tax Invoice To:

Title: __________ Full Name and Surname: _____________________________________

Job Title: ________________________ Contact Number: __________________________

Email: ____________________________________________________________________

Name of Approving Manager:

Title: __________ Full Name and Surname: _____________________________________

Job Title: ________________________ Contact Number: __________________________

Email: ____________________________________________________________________

Signature: ___________________________________________

Contact Secretary:

Title: __________ Full Name and Surname: _____________________________________

Job Title: ________________________ Contact Number: __________________________

Email: ____________________________________________________________________

REGISTRATION FORM

Please print, complete, sign and email to info@gemtherapy.co.za

Training Name: 2 Day Conflict Resolution Training for your Organization

Price of Training : R2550,00 for each of the first 4 delegates

thereafter a 10% discount on the fees for the remaining delegates

Dates to be confirmed in line with the facilitator and attendees' calendars

1-2 days after registration

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DETAILS OF DELEGATES FOR

2-DAY CONFLICT RESOLUTION TRAINING FOR YOUR ORGANIZATION

Terms and Conditions

• You may send a substitute delegate in your place (please inform us of the new name for the

certificate).

• You may cancel your registration, in writing, up to 10 working days before the training takes

place, however, a 10% cancellation fee will be levied.

• Unfortunately, no refund or credit can be given to delegates who do not attend without giving

prior notice.

• Please note, payment, or proof thereof must be received by no later than 2 days before the

scheduled training.