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Please check the following web link for the interactive course format:
http://bhattacharyya.azurewebsites.net
CONFLICT RESOLUTION & NEGOTIATION
CONFLICT Conflict begins when two parties are in
disagreement
Conflict is common at workplace and personal life
Conflict can be damaging if taken personally, it can cost time, money, job and health
Lingering conflicts can also result in court cases, bankruptcy even a company shut down
TYPES OF CONFLICT Functional Conflict: Between parties
that can be helpful for the company’s performance. This kind of conflict can bring in positive change. This is always aimed at issues.
Dysfunctional Conflict: This kind of conflict can be targeted directly towards the party. High amounts of energy are wasted in this kind of conflict. This can affect organizational goals and performance.
CONFLICT RESOLUTION Conflict Resolution is the process to
settle disputes
It can be established through company rules or by rules of law
It can also be resolved through negotiation between two parties or groups
INTERPERSONAL CONFLICT RESOLUTION
Win-win Parties often resolve the conflict mutually Win-Lose One party receives more than the other party
STRUCTURAL APPROACHES TO CONFLICT RESOLUTION
Have common goals for the team to work together. This helps to reduce differentiation
Moving employees to different projects can help reduce conflict.
Using the power of authority appropriately to resolve a conflict
STRUCTURAL APPROACHES TO CONFLICT RESOLUTION (CON’T)
Communication with the parties involved in conflict often can help resolve issues. We need to able to make the employees understand the other employees’ situation. Put oneself in another person’s shoes.
Setting Company rules gives employees something to follow to reduce tension
SITUATIONAL EXAMPLE OF WORK CONFLICT
In this video we can see both Interpersonal & Structured Approaches to Conflict Resolution
NEGOTIATION
In this process parties involved in the conflict seek an agreement
Negotiation can occur in many forms: mediate, conciliate, make peace, compromise, bring to agreement, settle differences, arbitrate, bargain, and moderate
TYPES OF NEGOTIATION Integrative (Positive-sum approach) In this kind of negotiation, parties in
the conflict are willing to negotiate. It can result in a Win-Win solution.
Distributive (Zero-sum game) In this kind of negotiation, one party
has to settle on the decided distribution. Resources are usually limited.
VARIABLES OF SELECTING THE RIGHT NEGOTIATION
Negotiation processes are always unique to the situation.
It varies widely on the expected outcome.
Selecting the right Negotiations strategy can also vary across culture or gender.
SUCCESSFUL NEGOTIATIONS Successful negotiations includes
preparation and goals
Successful negotiations are always equipped with all the information needed to carry on the negotiation plan
Successful negotiations always considers the location, settings, time and the parties involved
NEGOTIATION SCENARIOS
In this video, we can see various negotiation scenarios. It shows things to be considered and avoid in negotiations.
SUCCESSFUL NEGOTIATIONS Successful negotiation include positive
attitude, alertness, focusing on the issue
Successful negotiation uses power of communication to bring an agreeable understanding between the parties
It always allows parties involved to express their feelings or concerns
Quiz
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CONGRATULATIONS!
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