GOALS OF THE COURSE:CONFLICT MANAGEMENT:

Enhance Personal Safety • Diffuse Potentially Dangerous Situations

Lessen Stress At Work And At Home

ENHANCED PROFESSIONALISM:Enhance Productivity

Enhance The Employee’s Reputation Enhance The Organization’s Reputation

Decrease Complaints • Decrease Vicarious Liability Enhance The Ability To Articulate In All Arenas

SAFETY: Participants will be able to use words to prevent confrontations from becoming violent situations, reducing the potential injury to co-workers and those with whom they interact.

REDUCED LIABILITY: Participants will be able to handle encounters skillfully and professionally and will be less likely to generate complaints and lawsuits. Participants will be able to describe their reasoning and explain their actions according to professional principles.

ENHANCED PROFESSIONALISM: Partici-pants will be able to recognize the impact their words have on others and use language appropri-ate to each encounter. This program is designed for healthcare em-ployees whose duties may require them to resolve tense confrontations peacefully and safely, includ-ing: nurses, staff supervisors, emergency room personnel, social workers, security staff or anyone dealing with patients, family members, peers or strangers.

CONTINUING EDUCATION APPROVALS:The Oklahoma Nurses Association is an approved provider of continuing nursing education by the Texas Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. This seminar is approved for 7 hours of CNE. The National Commission for Health Educa-tion Credentialing, Inc. (NCHEC) has approved this seminar for 7 CHES Category I CECH. The OSDH/EMS has approved this seminar for 7 hours of CE for EMS personnel. CLEET has approved this seminar for 7 hours of CLEET accredited continuing education. The OK State Board of LSW has approved this seminar for 7 hours of CE for Social Workers #2008 0030

WHAT IS VERBAL JUDO?Verbal Judo enables individuals to focus on the behavior of others while maintaining safety and using appropriate presence and words to reduce violent situations.

Verbal Judo, like Judo itself, uses the energy of others to master situations. It contains a set of communication principles and tactics that en-able the user to generate cooperation and gain voluntary compliance from others under stressful conditions. These techniques are especially useful when dealing with hostile, angry, upset, frustrated or disgruntled people.

Verbal Judo teaches a philosophy of how to look creatively at conflict, offering specific, powerful, and usable strategies to resolve tense situations. Healthcare professionals will learn to respond to situations rather than react to personal feel-ings. Additionally, they will come to understand how to deal with difficult people and how to use conflict management techniques to diffuse con-frontational encounters. The course has precisely defined training goals that address concerns im-portant to both the organization and its individual employees. They are:

□ YES! I will attend Verbal Judo for HealthCare Professionals on Oct 10, 2008

Tuition: $159 per person.ONLY $149 EACH IF REGISTERED BY SEPT. 15FREE PARKING(at the door) & CONTINENTAL BREAKFAST(when three or more enroll, the 4th attends FREE)

Location: RCC Conference Center 1300 S. Country Club Rd., El Reno, OK 20 min. west of OKC on I-40

(Please copy this form for additional attendees.)

Name:

Company:

Address:

City/State/Zip:

Phone:

PAYMENT METHOD:□ Check is enclosed.Make payable to: Redlands Community College

□ P.O.#

Charge by:□ VISA □ MASTERCARD □ AMERICAN EXP.

Card Number

Exp. Date

Cardholder Name

Signature

Mail the completed registration form to: Redlands Community College Continuing Education Attn: Sherry Wietelman, Director 1300 S. Country Club Road El Reno, OK 73036

CALL: 405-422-1465FAX: 405-422-1229 Attn: Sherry Wietelman

Registration: 7 am - 8 amSeminar: 8 am - 5 pm

SEMINAR STARTS PROMPLTY AT 8 AM.

Joyce is a twenty-one year veteran of the

Missouri Department of Corrections, spe-

cializing in “Tactical Communication.” She

began her career as one of the first females

to work in recreation in an all male prison

and, subsequently coordinating offender

programs such as scared straight, cognitive

restructuring programs, volunteer and sub-

stance abuse programs in Missouri’s larg-

est prison. Joyce now has eleven years as

a full time academy trainer specializing in

Verbal Judo. She has also served as a consul-

tant for Mineral Area College’s law enforce-

ment academy, Missouri Police Corps and

presents Verbal Judo courses to educators,

health care professionals and public safely

agencies throughout the Midwest.

Featuring Verbal Judo Instructor

Joyce BakerREDLANDS COMMUNITY COLLEGE

presents:

Redlands Community College does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, or status as a veteran, in any of its educational programs, activities, policies, practices, or procedures, including, but is not limited to, admissions, employment, eligibility for finan-cial aid, and educational services, in accordance with Titles VI and VII of the Civil Rights Act of 1964, Executive Order 11246 as amended, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the Civil Rights Act of 1991, and other federal laws and regulations. The following person has been designated to handle inquiries regarding the College’s nondiscrimination policies and procedures for students, employ-ees, and others: Personnel Coordinator, Redlands Community College, 1300 S. Country Club Road, El Reno, OK 73036-5304, (405) 422-1267

for HealthCare Professionals

“The TOP RATED Communication Course

in the Country!”

1300

S. C

ount

ry C

lub

Road

, El

Ren

o, O

K 73

036

Co

nti

nu

ing

Ed

uca

tio

n