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PPG INSTITUTE OF TECHNOLOGY, COIMBATORESUMMER INTERNSHIP PROGRAMME “A STUDY ON HUMAN RESOURCES AND MARKETING DEPARTMENTS AT ITC LTD, MUNGER” Submitted by RAVI MANDAL Register No: 098001140048In partial fulfillment for the award of the degree of MASTER OF BUSINESS ADMINISTRATION in DEPARTMENT OF MANAGEMENT STUDIESPPG INSTITUTE OF TECHNOLOGY COIMBATORE-641 035 AUGUST-2010CONTENTS1RAVI MANDAL, MBAPPG INSTITUTE OF TECHNOLOGY, COIMBATORECHAPTER 1 CONTENTS INTRODCTION 1.1 COMPANY PROFIL

Text of ITC SUMMER INTERNSHIP

PPG INSTITUTE OF TECHNOLOGY, COIMBATORE

SUMMER INTERNSHIP PROGRAMME A STUDY ON HUMAN RESOURCES AND MARKETING DEPARTMENTS AT ITC LTD, MUNGER Submitted by RAVI MANDAL Register No: 098001140048

In partial fulfillment for the award of the degree of MASTER OF BUSINESS ADMINISTRATION in DEPARTMENT OF MANAGEMENT STUDIES

PPG INSTITUTE OF TECHNOLOGY COIMBATORE-641 035 AUGUST-2010

CONTENTS1

RAVI MANDAL, MBA

PPG INSTITUTE OF TECHNOLOGY, COIMBATORECHAPTER 1 CONTENTS INTRODCTION 1.1 COMPANY PROFILE 1.2 PRODUCT PROFOLE ITC Overview 2.1 VISION, MISSION ORGANISATION STRUCTURE FUNCTIONAL DEPARTMENT 4.1HUMAN RESOURCE DEPARTMENT 4.2COMMERCIAL DEPARTMENT 4.3PRODUCTION DEPARTMENT 4.4 ENGINEERING DEPARTMENT 4.5 SECURITY DEPARTMENT 4.6 MANAGEMENT INFORMATION SYSTEM DEPARTMENT SWOT ANALYSISI FINDING CONCLUSION BIBLIOGRAPHY ANNEXTURE PAGE NO 1 6 7 10 12 15 17 28 29 29 30 32 33 34 35

2 3 4

5 6 7 8 9

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RAVI MANDAL, MBA

PPG INSTITUTE OF TECHNOLOGY, COIMBATORE1.1 COMPANY PROFILE

MUNGER AT A GLANCE

The townshipMunger city is located in idyllic surroundings on the Southern bank of Ganga River, in the north the city is flanked by high ranges of the Pirpahar hills and on the south Munger is enveloped by the Kali Hill. Asias first Railway workshop (148 years old) is in Jamalpur which is also on south of Munger. There is a 250 years old Gun factory at Munger. The Yogashram at Munger is Asias first authorized Yoga University. People from India and abroad come here. Within two decades of ITC coming into existence, the city has blossomed into a regional urban centre of over 3 lakhs people from different parts of the country, making the city a Mini Bharath. Direct train services at all four metros are available. Employees of ITC

Executives : 55 Non-executives :1124

The general plan of Munger city covering approximately 3224sq km provides for about 5, 00,000 Residential units. The city has a number of company run and public schools dispersed in various sectors of the city.

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PPG INSTITUTE OF TECHNOLOGY, COIMBATOREITC LIMITEDITC, Munger is the first plant of ITC LTD. Established in 1907 Munger, 180 kms from Patna, Bihar. The plant spans over 20.04 acres. On 24th August the Company was incorporated as a Private Limited Company under the name, Imperial Tobacco Co. of India Ltd. The Company manufactures and distributes cigarettes and smoking tobaccos and specialty papers including cigarette tissue papers (Sole manufacturer in the country). Other activities include tobacco leaf processing, printing and packaging, hotels, food and exports. The Company acquired the manufacturing business of Tobacco Manufacturers (India) Ltd. and the Complementary Lithographic printing business of Printers (India) Ltd in 1953.

COMPANY HISTORY : ITC limited started its business from a small manufacturing unit in Munger, Bihar

from 6th June 1907. The company was named Imperial Tobacco Company of India Limited and was

incorporated from 24th August 1910. In 1925, as a strategic move towards backward integration of cigarette division, ITCs Packaging and Printing Business (PPB) was set up. In 1953, Imperial was converted into a public limited company. In 1971,The company set up a marine exports division. In 1974, the ownership of ITC was Indianised and therefore the name was changed to Indian Tobacco Company. In 1975, ILTC (Indian Leaf Tobacco Company) became a part of ITC. In 1975, the company started its hotel business under the name of ITC WelcomeGroup Hotel Chola. In 1979, the company entered into Paperboards Business by promoting Bhadrachalam Paperboards Limited. In 1985, the company set up Surya Tobacco Co. in Nepal as an Indo-Nepal-British joint venture.

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RAVI MANDAL, MBA

PPG INSTITUTE OF TECHNOLOGY, COIMBATORE In 1986, the company established ITC Hotels as a separate division. In 1990, the company set up an International Business Division (IBD), for export of agri-commodities. In 1994, Mc. Kinsey was commissioned to study the business. In 2000, ITC's unique e-Choupal initiative was launched. ITC e-Choupal, the largest Internet-based intervention in rural India, empowers over 3.5 million farmers in 35,000 villages. In 2000, the company diversified its business further by entering into Wills Lifestyle Retailing Business with Wills Sports Range of international quality relaxed wear for men and women. In 2000, ITC InfoTech India Limited, a wholly owned subsidiary of ITC, was set up to provide end-to-end IT solutions including e-enabled services and business process outsourcing. In 2001, ITC formed the foods division. In 2002, Surya Tobacco Co. became a subsidiary of ITC Limited and its name was changed to Surya Nepal Pvt. Ltd. In 2002, ITC entered into manufacturing of safety match boxes. In 2003, In agarbattis and in 2005, introduced Essenza Di Wills.

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PPG INSTITUTE OF TECHNOLOGY, COIMBATOREITC Limited , MUNGER

ITC Munger started its journey on 6th June,1907. The company is a premier manufacturing center in cigarettes, apart from other three factories located in Saharanpur, Kolkata and Bangalore. It is one of the best with state-of-the art modern technology equipped systems in manufacturing and printing with SAP implementation. The company was started on account of ease of procurement of raw materials, cheap labour, transportation and electricity supply. Raw materials- The tobacco leaves plantation was carried out in the outskirts of Munger district, and was a major supplier of leaf tobacco to its other divisions. Transportation- Munger, located on the outskirts of river Ganga, was well connected to railways, roadways (NH-81), and railways that was directly connected to ITC. Electricity- Munger had its own D.C. (direct current) plant in Lal Darwaza popularly known as Dhandaniya Company by local people. Cheap Labour- The labour was cheap and easily available.

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RAVI MANDAL, MBA

PPG INSTITUTE OF TECHNOLOGY, COIMBATOREBUSINESS SEGMENTS

FMCG

Cigarettes Cigarettes & Smoking Mixtures. Others Branded Packaged Foods (Staples, Biscuits, Confectionery, Snack Foods and Ready to Eat Foods), Garments, Educational and other Stationery, Matches, Agarbattis and Personal Care products.

Hotels Hoteliering Paperboards, Paper & Packaging Paperboards, Paper including

Specialty Paper and Packaging including flexible. Agri Business Agri commodities such as rice, soya, coffee and leaf

tobacco. Other Business: - Other businesses of the companies include information

technology (IT) services, investments, golf, resorts and real estate.

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RAVI MANDAL, MBA

PPG INSTITUTE OF TECHNOLOGY, COIMBATORE1.2 PRODUCT PROFILEITC Munger is producing cigarettes with filter and without filter.ITC Munger is also preparing tobacco for the use of secondary units of Munger and Kidderpore. There is also a printing and packaging plant which produce packet of cigarettes and others product.

PRODUCT MIXCigarette Tobacco Cigarettes Packet

PIECES or KG/DAY 36 Million Pieces 80000 KG 12 Million Pieces

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PPG INSTITUTE OF TECHNOLOGY, COIMBATORE2.1. ITC: LEADING WITH A VISION, MISSION AND OBJECTIVE

VISIONSustain ITC's position as one of India's most valuable corporations through world class performance, creating growing value for the Indian economy and the Companys stakeholders.

MISSIONTo enhance the wealth generating capability of the enterprise in a globalizing environment, delivering superior and sustainable stakeholder value

OBJECTIVE

We build lasting relationships with customers based on trust and mutual benefit We uphold highest ethical standards in conduct of our business We create and nurture a culture that supports flexibility, learning and is proactive to change

We chart a challenging career for employees with opportunities for advancement and rewards

We value the opportunity and responsibility to make a meaningful difference in peoples lives

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PPG INSTITUTE OF TECHNOLOGY, COIMBATORE

POLICIES OF ITC QUALITY POLICYWe shall build and sustain a world-class organization, where quality is the hallmark of every process and activity. With the involvement and dedication of our human resource, we are committed to achieve satisfaction of all our stakeholders, through innovation and continual improvement.

SAFETY POLICY

Safety of its employees and the people associated with it including those living in the neighborhood of its plants and units

Pursue safety efforts in a sustained and consistent way by establishing safety goals, demanding accountability for safety performance and providing resources to make safety programmers work

Green

Triangle

Safety

By:- National Safety Council10

RAVI MANDAL, MBA

PPG INSTITUTE OF TECHNOLOGY, COIMBATORECBD Belapur, Navi Mumbai-400 614 Website: www.nsc.org.in

CORPORATE ENVIRONMENT POLICYITC LTD reaffirms its commitment to contributing towards a clean and sustainable environment and continually enhancing its environmental performance as an integral part of its business philosophy and values. Towards this commitment, we shall: Integrate sound environmental management practices in all our activities Conduct our operations in all environmentally responsible manners to comply with

applicable legal and other requirements related to its environmental aspects and strive to go beyond Progressively adopt cleaner and energy efficient technologies Minimize waste generation and promote recovery, recycle and reuse Increase greenery in and around our plant Strive for continual impro

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