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Thomas Lehut Technical Menager Head Office: 3, avenue de l·Europe 69150 Decines (Lyon) Kookata Office c/o PDK International 8/1, Middelton Row, Kolkata -700 071 Business Interview Dominika Molenda

Interview Dominika Molenda

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    Thomas Lehut

    Technical Menager

    Head Office:

    3, avenue de lEurope

    69150 Decines (Lyon)

    Kookata Office

    c/o PDK International

    8/1, Middelton Row,

    Kolkata -700 071

    Business Interview

    DominikaMolenda

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    How to made Business in India

    SERT Metal company-Metal control flow

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    y Process of expatriation is a follows:

    y 1st phase is the time of surprise where everything seems great and new (1to 2 months)

    y 2nd phase is what you call Cultural shock where all the difficulties and

    differences with the other culture appears suddenly to you: why it take solong time, what are you doing, why they are doing that, it s so stupid, (2 to 6 months depending on your preparation)

    y 3rd phase is the time of acceptance and beginning of adaptation to the newculture: ok I have to stay here for a long time, so I need to adapt (2 to 4

    months)y 4th phase is the time of adaptation where you understand the culture and

    truly appreciate this new culture (rest of time)

    Question 1. ow did You manage with cultural shock in India.

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    First question continueyAs you see, culture shock is only one step of the adaptation process in expatriation. Toreduce this cultural shock, you need to be prepared.

    y ou need to know exactly where you are going, how is environment, how are relationbetween people, how is life, how is the city, with a maximum of precision so thatyou are not surprised when you arrive. If when you think India you think Bengal Tiger,

    Taj Mahal and Snake dance, youll have a very big cultural shock when youll arrive.y To success on 3rd you need to make big efforts to understand the culture: this can be

    done by understanding the religion, the language, the political environment, ...

    y One important thing to succeed this phase is to be, work, live and meet with localpeople, not foreign who most of the time stay together.

    y Usually the best way to meet local is at university or with language exchange lessons.

    y ou need also to find equivalent activities that you were doing in your home country.Ex: I was doing basketball and tennis in France, so I have tried to do some sports here.

    Same if you are painting, cooking,

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    Question 3:We know something about eye contact , conversation way , but

    what about time. Time underlies human acitivity in a board variety way. It is

    possible to interupt Indian people or rather they do it ?Turn taking is common?

    y In India everything is slow, business take time so you need toadapt and be patient

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    As I know your job is based on negociation and consumer needs. How

    Yo

    u structure the timmingo

    f nego

    tiatio

    n. Yo

    u star with general Ideao

    rwith detail.How You manage with negotiating.

    y My job is not based on negotiation, this is only 5 % of myactivity. My job is to understand the needs of my customers,to convince them and to find new customers.

    y Negotiation is divided into technical discussion day to 1day and price and contract negociation: day to 1 day.

    y The one who last renounce will win negotiation, its a time

    game

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    Last but not least question.In international organization You need to sepak in

    english. India sa a huge country and hight level of poorness seems to be for

    away of modern way of living. What about english languge?have You ever have

    got counterf actuals problems with Indian citizens (businesspeople)

    y All business people that I meet are high educated people sothey speak English. Only people like taxi driver or maiddont speak English, but can understand a little, so its not a

    main problem here. In Thailand it will be.

    y Business men are Indirect, they will barely say straight awaywhat they want, what is wrong, indirect and very politeway of communication is required here.

    Last question Which i really corious is connected with India communication.As businessman are more direct or indirect in India. How you manage with this and which way ofcommunication(direct or indirect) is more torelable.Are ou able to see non-verbal aspectsof Indians' people life??

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    Thank You very much for attention

    y Dominika Molenda and Thomas Lehut

    y Contact info:

    y [email protected]

    y www.sert-metal.com(France)

    y [email protected]