gabay ng mamamayan - phlpost.gov.phs Charter.pdf · kanang bahagi ng sulat at ihulog ang liham sa mailbox na matatagpuan sa loob ng opisina o iabot sa itinalagang counter. (If provided

CITIZEN’S CHARTER1

CITIZEN’S CHARTER

Korporasyong pangkoreo ng Pilipinas

gabay ng mamamayan

CITIZEN’S CHARTER2 talaan ng Nilalaman(Table of Contents)

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Table of Contents

Mandates, Mission, Vision and PLEDGE OF COMMITMENT

PhlpOst Customer Care

Legends

ORDINARY MAIL – LOKAL / PANDAIGDIG

REGISTERED MAIL – LOKAL / PANDAIGDIG

e-REGISTERED MAIL

EXPRESS MAIL - LOKAL/PANDAIGDIG

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ORDINARY PARCEL (Lokal)at AIR/SURFACE/SAL PARCEL (PANDAIGDIG)

REGISTERED/EXPRESS MAIL

ELECTRONIC POSTAL MONEY ORDER

PAPER-BASED Postal MONEY ORDER

BILLS GAMIT ANG BAYAD CENTER

PAGBABAYAD NG PHILHEALTH PREMIUM CONTRIBUTION

PAGKUHA NG POSTAL ID

Mga Polisiya

(Talaan ng nilalaman)

(Steps in Sending an Ordinary Mail – Domestic / International)

(Steps in Sending a Registered Mail – Domestic / International)

(Steps in Sending an e-Registered Mail)

(Steps in Sending a Domestic/International Express Mail)

(Steps in Sending Domestic Ordinary Parcel and International Air/Surface/SAL Parcel)

(Steps in Claiming Parcel and Registered/Express Mail)

(Steps in Sending Electronic Postal Money Order)

(Steps in Sending Paper-Based Money Order)

(Steps in Paying Bills through Bayad Center)

(Steps in Paying PhilHealth Premium Contribution)

(Steps in Applying for a Postal ID)

(Karatula ng Patakaran)

CITIZEN’S CHARTER3 mandate, Vision, Mission and pledge of Commitment

I. To provide for the collection, handling, transportation, delivery, forwarding, returning and holding of mails, parcels, and like materials, throughout the Philippines, and, pursuant to agreements entered into, to and from foreign countries;

II. To determine and dispose of in a manner it deems most advantageous, with law and settled jurisprudence, confiscated or non-mailable mail matters, prohibited articles, dead letters and undelivered mails, except the sale of prohibited drugs, dangerous materials, and other

banned articles as defined by law;III. To plan, develop, promote, and operate a nationwide postal system with a network that extends or makes available, at least ordinary mail

service, to any settlements in the country.

“I am a postal worker, to the Postal Service, I pledge, my loyalty, honesty and dedication to duty. I pledge to do the best I can in rendering efficient and courteous services, to achieve the goals of the Philippine Postal Corporation. I impose this obligation upon myself voluntarily,

without mental reservation or purpose of evasion. SO HELP ME GOD”.

By 2022, PHLPost is a universal delivery service provider of quality-driven communications, goods and merchandise, and

payment services in every Filipino community.

The Philippine Postal Corporation provides efficient, competitive and on-time delivery of communications, goods and merchandise,

and payment services in any Filipino community.

M

P LEDGE O F C OMMITMENT

MV

CITIZEN’S CHARTER4For inquiries, suggestions or complaints, you may contact us through:

Customer Care Hotline : (02) 288-POSTWebsite : https://www.phlpost.gov.phE-Mail Address : [email protected] Address : PHLPost Customer Care Office of the APMG for Marketing and Management Support Services Philippine Postal Corporation, 3/F Central Office Building 1000 Liwasang Bonifacio, Manila

HOW TO FILE A COMPLAINT?

Who may file? : The General Public and all Clients/Mailing patrons of the Corporation

Contents of the complaint:1. Full name of the Complainant/s2. Contact details : Mailing/e-mail Address and/or Contact Number/s3. Concern/Issue to be addressed (For mail-related complaints, please include the Tracking Number, if available)4. Signature of the Complainant (for written complaints)

Procedures in the handling of complaint:1. All inquiries/complaints received thru mail, e-mail, fax and other means of communications must be acted upon and/or resolved within

fifteen (15) working days upon receipt thereof in consonance with paragraph (a) Section 5 (Duties of Public Officials and Employees) of RA 6713 or the Code of Conduct and Ethical Standards for Public Officials and Employees.

2. Customer Service Officers are required to reply to customer complaints/inquiries using the same means/social media sites as soon as possible.

3. Inquiries/complaints received shall be endorsed to the concerned office/s for their appropriate action within 3 working days from receipt.

PhlPost Customer care

CITIZEN’S CHARTER5 legends

(Process of Sending)PARAAN NG PAGPAPADALA

(Person-in-Charge)NAKATALAGANG KAWANI

(Total Transaction Time)KABUUANG TAGAL NG PAGPROSESO

(Requirements)MGA KAILANGAN

(Fees to be Paid)BABAYARANG HALAGA

(Service Standard)PAMANTAYAN NG PAGLILINGKOD

AA (Black font for Tagalog and Red font for English)itim na letra para sa tagalog at Pula na letra para sa english

CITIZEN’S CHARTER6

Ordinary Mail

ORDINARY MAIL – LOKAL / PANDAIGDIG(Steps in Sending an Ordinary Mail – Domestic / International)

1. Dalhin ang liham sa nakatalagang Postal Teller para malaman ang timbang ng liham at halaga ng selyong kailangan.(Present mail to the designated Postal Teller to determine its weight and the amount of postage needed.)

2. Bayaran ang kaukulang halaga ng ibinigay na selyo o itinatak na Postage Metered Machine impression.(Pay the amount of stamps issued or Postage Metered Machine impression.)

3. Kung binigyan ng selyo, idikit ito sa itaas na kanang bahagi ng sulat at ihulog ang liham sa mailbox na matatagpuan sa loob ng opisina o iabot sa itinalagang counter.(If provided with stamps, attach the stamps in the upper right-hand corner of the letter and drop the mail at mailbox located at the post office lobby or hand it over to the designated counter.)

4. Kung tinatakan ng Postage Metered Machine impression, ihulog ang liham sa buson na matatagpuan sa loob ng opisina o iabot sa itinalagang counter.(If with Postage Metered Machine impression, drop the mail at mailbox located at the post office)

Stamps or MeteredMachine Teller

1-2 minuto bawatpirason ng sulat(1-2 minutes per pieceof mail)

Selyo o tatak mula saPostage Metered Machine(Postage Stamp orPostage Metered Machine Impression)

Ang babayarang halaga aybatay sa:a. Timbangb. Destinasyonc. Paraan ng pagpapadala(Rates are based on thefollowing:a. Weightb. Destinationc. Mode of conveyance)

Mangyaring tingnan angPHLPost Rate Guide para sababayarang halaga(Kindly refer to PHLPost RateGuide for amount.

Sa loob ng 1-2 araw para sa mga liham na papunta sa parehong bayan/lugar(Within 1-2 working days formails Within Locality)

Sa loob ng 4 araw para sa mga liham na papunta sa ibang bayan/lugar na nasa parehong rehiyon(Within 4 working days for Intra-Regional mails)

Sa loob ng 7 araw para sa mga liham na papunta sa ibang bayan/lugar na nasa ibang rehiyon(Within 7 working days for Inter-Regional mails)

Para sa mga liham na papunta sa ibang bansa:- Asia-Pacific (8-10 araw)- Europe/Middle East (10-12 araw)- Americas (10-14 araw)- Africa (12-16 araw)

(For outgoing mails:- Asia-Pacific (8-10 working days)- Europe/Middle East (10-12 working days)- Americas (10-14 working days)- Africa (12-16 working days)

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41 TELLERCASHIER

CITIZEN’S CHARTER7 REGISTERED MAIL – LOKAL / PANDAIGDIG(Steps in Sending a Registered Mail – Domestic / International)

rEGISTERED Mail

1. Dalhin ang liham sa nakatalagang Postal Teller para malaman ang timbang ng liham at halaga ng selyong kailangan.(Present mail to designated Postal Teller todetermine its weight and the amount of postage needed.)

2. Kung nais lagyan ng return card, humingi at punan ng mga kailangang impormasyon ang naturang card.(If with return card, request and fill up the saidreturn card with the needed information.)

3. Bayaran ang kaukulang halaga ng inilagay na selyo o itinatak na Postage Metered Machine impression.(Pay the amount of stamps issued or PostageMetered Machine impression.)

4. Kung binigyan ng selyo, idikit ito sa itaas na kanang bahagi ng sulat at iabot ang liham sa nakatalagang Postal Teller para ipa-rehistro sa Registry Book at lagyan ng bilang o barcode sticker.(If provided with stamps, attach the stamps in the upper right-hand corner of the letter and present mail to designated Postal Teller for recording at Registry Book and assignment of Registry Number or barcode sticker.)

5. Kung tinatakan ng Postage Metered Machineimpression, iabot ang liham sa nakatalagang Postal Teller para ipa-rehistro sa Registry Book at lagyan ng bilang o barcode sticker.(If with Postage Metered Machine impression,present mail to designated Postal Teller for recording at Registry Book and assignment of Registry Number or barcode sticker.)

6. Kunin ang Registry Receipt mula sa Postal Teller.(Get Registry Receipt from the Postal Teller.)


Registry WindowTeller

2-4 minuto bawat pirasong sulat(2-4 minutes per pieceof mail)

Selyo o tatak mula saPostage MeteredMachine(Postage Stamp orPostage MeteredMachine Impression)

Registry Return Card -kung gusto ng nagpapadala(Registry Return Card -at sender’s option)

Barcode Sticker - para sa mga sulat pandaigdig lamang(Barcode sticker - forinternational mails only)


Mangyaring tingnan angPHLPost Rate Guide para sa babayarang halaga(Kindly refer to PHLPost Rate Guide for amount.






Regist ry Receipt

RR PH

Postmaster/ Teller

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1 TELLER

Name of Sender

House No./ Street/ or P.O. Box No.

Zp Code/ Municipality/ City/ Province

Philippine Postal Corporation

Sender of registered ar ticle may use this s pacefor priv ate filing guide

CASHIER

CITIZEN’S CHARTER8 e-REGISTERED MAIL(Steps in Sending an e-Registered Mail)

e-rEGISTERED Mail

1. Dalhin ang liham sa nakatalagang Postal Teller para malaman ang timbang ng liham at halaga ng selyong kailangan.(Present mail to designated Postal Teller todetermine its weight and the amount of postage needed.)

2. Bayaran ang kaukulang halaga ng inilagay na selyo o itinatak na Postage Metered Machine impression.(Pay the amount of stamps issued or PostageMetered Machine impression.)

3. Kung binigyan ng selyo, idikit ito sa itaas na kanang bahagi ng sulat at iabot ang liham sa nakatalagang Postal Teller para maipasok sa system.(If provided with stamps, attach the stamps in the upper right-hand corner of the letter and present mail to the designated Postal Teller for encoding into the system.)

4. Kung tinatakan ng Postage Metered Machine impression, iabot ang liham sa nakatalagang Postal Teller para maipasok sa system.(If with Postage Metered Machine impression, present mail to the designated Postal Teller for encoding into the system.)

5. Pagkatapos maipasok sa system, kunin ang Electronic Registry Return Receipt mula sa nakatalagang Postal Teller.(After encoding in the system, get ElectronicRegistry Return Receipt from the Postal Teller.)


e-Registry WindowTeller

2-4 minuto bawat pirasong sulat(2-4 minutes per pieceof mail)


Electronic Registry Return Receipt (eRRR) orAcknowledgementReceipt


Mangyaring tingnan angPHLPost Rate Guide para sa babayarang halaga(Kindly refer to PHLPost Rate Guide for amount)






Proof of DeliveryRegistered pg.

Tracking No.: AC1234567890ZZSender Name:

Address

Received By:

Ref. No. 1:Ref. No. 2:Ref. No. 3:Ref. No. 4:

Printed Name and Signature

Date Printed:

Printed Name and Signature

Delivered Date: Time:Delivered By:

Recipients Name:

Address

RTS Date: Time:Reasons:__Item refused by addressee __Incorrect address__Address cannot be located __Missent__Others:

TELLER2

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CITIZEN’S CHARTER9 EXPRESS MAIL - LOKAL/PANDAIGDIG(Steps in Sending a Domestic/International Express Mail)

Express mail

1. Dalhin ang liham/kalakal sa nakatalagang Postal Teller para malaman ang timbang nito at ang halaga ng selyong kailangan. Ang mga kalakal na ipapadala ay iinspeksyunin muna upang matiyak na walang mga pinagbabawal o delikadong bagay.(Present mail/merchandise to designated Postal Teller to determine its weight and the amount of postage needed. Merchandise to be mailed shall be inspected first to ensure that there are no prohibited items or dangerous goods.)

2. Punan ang ibinigay na Consignment Note ng mga kinakailangang impormasyon at ilagay ang liham sa mailing pouch o ang mga kalakal sa kahon.(Fill-up the provided Consignment Note with the required information and enclose the mail/merchandise in the mailing pouch/box.)

3. Isara ang pouch/kahon na naglalaman ng mga ihuhulog na liham/kalakal at isulat sa supot/kahon ang pangalan, tirahan at contact no. ng nagpadala at padadalhan. Kung walang sariling kahon at pambalot, maaaring bumili ng kahong PHLPost Pak at magbayad ng packaging service fee.(Seal the pouch/box containing the letter/merchandise to be mailed and write the name, address and contact no. of the sender and the addressee. Mailers/clients without box and packaging materials may buy the appropriate PHLPost Pak box and pay the packaging service fee.)

4. Bayaran ang kaukulang halaga ng ihuhulog na liham/kalakal.(Pay the corresponding amount for the mail/merchandise to be posted.)

5. Iabot ang supot/kahon at Consignment Note sa nakatalagang Postal Teller at kunin ang iyong kopya ng Consignment Note matapos itong maikabit sa kahon ng nasabing Teller.(Give the pouch/box and Consignment Note to theDesignated Postal Teller and get your copy of theConsignment Note after it has been attached to the boxby the said teller.)

3-5 minuto bawat piraso ng sulat na naglalaman ng dokumento(3-5 minutes per pieceof mail containing document/s)

10-15 minuto bawat kahon ng naglalaman ng gamit o kalakal(5-10 minutes per box containing goods or merchandise)


Para sa Lokal naExpress Mail:(For Domestic ExpressMail:)

• Express Mail Service (EMS) pouch/ envelope

• PHLPost Pak box• DEMS Consignment

Note

Para sa Pandaigdig naExpress Mail:(For InternationalExpress Mail:)

• Express Mail Service (EMS)

• pouch/ envelope• PHLPost Pak box• IEMS Consignment

Note

Ang babayarang halaga ay batay sa:a. Timbang or timbang base sa sukat para sa mga parcel o kalakalb. Destinasyonc. Paraan ng pagpapadala(Rates are based on thefollowing:a. Weight or volumetric weight for parcels merchandiseb. Destinationc. Mode of conveyance)

Mangyaring tingnan ang PHLPost Rate Guide para sa babayarang halaga(Kindly refer to PHLPost Rate Guide for amount)

Sa loob ng 1-2 araw para sa mga liham na papunta sa parehong bayan/lugar at sakop ng mga pinangakong lugar lamang(Within 1-2 working days for mails Within Locality and within the committed areas only)

Sa loob ng 1-2 araw para sa mga liham na papunta sa ibang bayan/lugar na nasa parehong rehiyon(Within 1-2 working days for Intra- Regional mails)

Sa loob ng 1-2 araw para sa mga liham na papunta sa ibang bayan/lugar na nasa ibang rehiyon(Within 1-2 working days for Inter- Regional mails)



Mangyaring magtanong sa nakatalagang Postal Teller para sa listahan ng mga pinangakong lugar(Kindly ask the designated Postal for the list of committed areas)

Express Window Teller

Post Shop Teller and/or ExpressWindow Teller

Stamps or Metered Machine Teller

Parcel Window Teller

To:

Contact

No.

From:

Contact

No.

Fixed

Rate

up

to2kls.

SMS Notifications

Track and Trace

To:

Contact No.

From:

Contact No.

TELLER

CASHIER

2

3 4EMS LABEL/CN 23

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WEIGHT (Kg.): ...........................

POSTAGE: .................................

VAT 12%: ...................................

VAL. FEE: ..................................

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Please check kind of mail:DEMS E-POUCH

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WEIGHT (Kg.): ...........................

POSTAGE: .................................

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AMOUNT: .................................

OR#: .........................................

Total Value:

Please check kind of mail:DEMS E-POUCH EMS LABEL/CN 23

TrackingNumber

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CITIZEN’S CHARTER10 ORDINARY PARCEL (Lokal) At AIR/SURFACE/SAL PARCEL (PANDAIGDIG)(Steps in Sending Domestic Ordinary Parcel and International Air/Surface/SAL Parcel)

Ordinary Parcel

1. Dalhin ang kalakal sa nakatalagang Postal Teller para malaman ang timbang nito at ang halaga ng selyong kailangan. Ang mga kalakal na ipapadala ay iinspeksyunin muna upang matiyak na walang mga pinagbabawal o delikadong bagay.(Present merchandise to designated Postal Teller todetermine its weight and the amount of postage needed. Merchandise to be mailed shall be inspected first to ensure that there are no prohibited items or dangerous goods.)

2. Punan ang ibinigay na Consignment Note ng mga kinakailangang impormasyon at ilagay ang mga kalakal sa kahon.(Fill-up the provided Consignment Note with therequired information and enclose the mail/merchandisein the mailing pouch/box.)

3. Isara ang kahon na naglalaman ng mga ihuhulog na kalakal at isulat sa kahon ang pangalan, tirahan at contact no. ng nagpadala at padadalhan. Kung walang sariling kahon at pambalot, maaaring bumili ng kahong PHLPost Pak at magbayad ng packaging service fee.(Seal the pouch/box containing the letter/merchandise to be mailed and write the name, address and contact no. of the sender and the addressee. Mailers/clients without box and packaging materials may buy the appropriate PHLPost Pak box and pay the packaging service fee.)

4. Bayaran ang kaukulang halaga ng ihuhulog na liham/kalakal.(Pay the corresponding amount for the mail/merchandise to be posted.)

5. Iabot ang supot/kahon at Consignment Note sa nakatalagang Postal Teller at kunin ang iyong kopya ng Consignment Note matapos itong maikabit sa kahon ng nasabing Teller.(Give the pouch/box and Consignment Note to the Designated Postal Teller and get your copy of the Consignment Note after it has been attached to the box by the said teller.)


Post Shop Teller and/or Parcel Window Teller

Stamps or Metered Machine Teller


10-15 minuto bawat kahon na naglalaman ng mga gamit o kalakal(10-15 minutes perbox containing goods or merchandise)


Para sa Lokal naOrindary Parcel:(For Domestic OrdinaryParcel:) PHLPost Pak box

Para sa Pandaigdig naAir/Surface/SAL Parcel:(For International Air/Surface/SAL Parcel:)

• PHLPost Pak box

• Barcode Sticker

• International Parcel Manifold Set (CP72)

Ang babayarang halagaay batay sa: a. Timbang or timbang base sa sukat para sa mga parcel o kalakal b. Destinasyon c. Paraan ng pagpapadala(Rates are based on thefollowing: a. Weight or volumetric weight for parcels/ merchandise b. Destination c. Mode of conveyance)

Mangyaring tingnan angPHLPost Rate Guidepara sa babayaranghalaga(Kindly refer to PHLPostRate Guide for amount ofpostage to be paid)




Para sa mga liham na papunta sa ibang bansa: - Sa pamamagitan ng eroplano (15-30 araw) - Sa pamamagitan ng barko at/o eroplano (30- 90 araw)(For outgoing mails: - By Air (15-30 working days) - By Surface/SAL (30-90 working days)

To:

Contact

No.

From:

Contact

No.

To:

Contact

No.

From:

Contact

No.

To:

Contact

No.

From:

Contact

No.

To:

Contact

No.

From:

Contact

No.

4

EMS LABEL/CN 23

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CASHIER

To:

Contact No.

From:

Contact No.

To:

Contact

No.

From:

Contact

No.

2

3

1 TELLER

POSTMARK

A C C E P T A N C E

P. O.




RTS Reason

TO


FROM

PROO

F OF D

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WEIGHT (Kg.): ...........................

POSTAGE: .................................

VAT 12%: ...................................

VAL. FEE: ..................................

AMOUNT: .................................

OR#: .........................................

Total Value:

Please check kind of mail:DEMS E-POUCH

5

CITIZEN’S CHARTER11 REGISTERED/EXPRESS MAIL(Steps in Claiming Parcel and Registered/Express Mail)

Claiming Parcel

1. Pumunta sa bintana ng nakatalagang Postal Teller at ipakita ang Notice Card at ang inyong 2 valid ID. Kung hindi makukuha ng may-ari, kailangang may dalang Authorization Letter at mga valid IDs ang kinatawan ng may-ari.(Proceed to the designated window and present the Notice Card and 2 valid IDs. If the addressee cannot claim their item, authorized representative should have an Authorization Letter and valid IDs.)

2. Kung lokal na Registered mail lamang, pirmahan ang Notice Card at Delivery Book matapos iabot ng nakatalagang Postal Teller ang inyong sulat.(If domestic Registered Mail only, Sign the Notice Card and Delivery Book after the mail item is released by the designated Postal Teller.)

3. Para sa mga pandaigdig na Parcel, Registered/Express mails, ito ay kailangang suriin ng kawani ng Bureau of Customs.(For international Parcel or Registered/ Express Mails, item will be examined by a Bureau of Customs personnel.)

4. Kung ang laman ng Parcel, Registered/ Express Mail ay taxable, bayaran ang kaukulang halaga sa nakatalagang kawani ng Bureau of Customs o magbayad sa pamamagitan ng Money Order kung walang opisina ng Bureau of Customs.(If item is taxable, pay the corresponding charges to the designated Bureau of Customs personnel or pay through Money Order if there is no office of the Bureau of Customs.)

5. Bayaran ang Presentation to Customs Charge sa Cashier ng Post Office.(Pay the Presentation to Customs Charge to the Post Office Cashier)

6. Ipakita ang mga resibo sa nakatalagang Postal Teller para makuha ang Parcel o Registered/Express mail.(Present receipts to claim Parcel or Registered/Express mail.)

Parcel/Registered/Express Window Teller

Registered Window Teller

Bureau of Customs Examiner

Bureau of CustomsCashier or authorizedpersonnel

Post Office Cashier

Parcel/Express MailWindow Teller

10-15 minuto(10-15 minutes)

Karaniwang tagal ngproseso at depende sadami ng kliyente(Average processingtime only and dependson the number ofclients)

Notice Card

2 valid IDs ng may-ariat/o kinatawan ng may-ari(2 valid IDs of the Addressee and/or Authorized Representative)

Authorization Letter –kung ang item ay kukunin ng kinatawan ng may-ari(Authorization Letter -if item is to be claimed by a representative of theaddressee)

Presentation to Customs Charge of PhP112.00(inclusive of VAT)

Customs Duty/Tariffand other charges(per assessment ofthe Bureau of Customs personnel)

Ang Express mail ay idinideliver o inihahatid sa mismong lugar na nakasaad sa sobre o pakete, maliban kung ito ay nakahold sa Customs.Generally, Express Mail items are delivered door-to-door as addressed, except those held at customs or requires payment of customs duty.

Juan

BOC CASHIER

To:

Contact

No.

From:

Contact

No.

1TELLER

PHILIPPINE POST AL CORPORATION

REGISTR Y NOTICE

CLAIM WINDOW

NAME

ADDRESS

REGISTR Y/PARCEL DELIVE RY No.

POSTMARK OF

DELIVE RY OFFICECLAIM YOUR MAIL IMMEDI ATELY UPON RECEIPT OF THISNOTICE: SEE BA CK FOR OTHER IMPORT ANT REQUIREMENTS .

FORM 1525Revised 1-8-91 Philippine s

An unclaimed Registered mail or Parcel will be retu rned to the sender or disposed of inaccordance with postal regulations a fter 30 days counting from date of issue of this notice .A parcel may be retained beyond 30 days upon request provided the storage f ee is deposite dbefore the 30- days period expire . TELLER

Juan

Bureau of Customs

23

45To:

Contact

No.

From:

Contact

No.

PHLPOST CASHIER

CITIZEN’S CHARTER12 ELECTRONIC POSTAL MONEY ORDER(Steps in Sending Electronic Postal Money Order)

Electronic Postal money order

1. Para sa magpapadala ng pera gamit ang Electronic Postal Money Order, kumuha at mag-fill out ng Customer Information Sheet and Transaction Form.(For those sending money through electronic Postal Money Order, fill-out the Customer Information Sheet and Transaction Form.)

2. Bayaran ang kaukulang fee kasabay ng halagang ipapadala.(Pay the Postal Money Order fee and give the corresponding amount to be sent.)

3. Para sa gumamit ng electronic Postal Money Order, kunin ang resibo at ipaalam sa taong pinadalhan ang tracking number.(For those who used the electronic Postal Money Order, Get receipt and inform recipient of the tracking number.)

Postal MoneyOrder Teller and/orPost Office Cashier

Stamps or MeteredMachine Teller andRegistry

3-5 minuto bawat transaksyon(3-5 minutes per transaction)

Postal Money Order Application Form

Postal Money Order Receipt

Postal Money Order Check

Customer Information Sheet

Mangyaring tingnan angPHLPost Rate Guide para sa babayarang halaga

(Kindly refer to PHLPost Rate Guide for amount of fees to be paid)

Ang electronic Postal Money Order aymaaring matanggap sa loob lamangng 5 minuto.(The electronic Postal Money Order isreceived within 5 minutes.)

CIS Form No. ___

Last Name :

First Name :

Middle Name :

Present Address :

:

Permanent Address :

:

Date of Birth :

Place of Birth :

Nationality :

Contact No. :

Name of Employer

Address of Employer

Details of ID presented :

:

Name of Beneficiary/Sender :

Specimen Signature :

Date :

Name of Post Office/Province

Philippine Postal CorporationCustomer Information Sheet

Signature of Postmaster over Printed Name

Customer's Information

Domestic Money Order

Others (pls. specify) _______________________________

(Street No./ Street Name/Barangay)

(Municipality/Town/City/Province)

(Street No./ Street Name / Barangay)

(Municipality/Town/City/Province)

International Money Order

(Postal ID/GSIS/SSS/TIN/Company/School)(ID No, Date of Issue, Expiry Date)

Annex 1. Customer Information Sheet

TRANSACTION FORM

Tracking Number :

Amount : Control No.: _______________________

Name of Sender : Name of Beneficiary :

Address of Sender : Address of Beneficiary :

Contact No. of Sender : Contact No. of Beneficiary :

Signature of Sender/Beneficiary : ______________________________________ Date :

Telephone Nos.: (02) 5275872; 5270151

Philippine Postal CorporationLiwasang Bonifacio, 1000 Manila

SEND RECEIVE

TRANSACTION FORM

Tracking Number :

Amount : Control No.: _______________________

Name of Sender : Name of Beneficiary :

Address of Sender : Address of Beneficiary :

Contact No. of Sender : Contact No. of Beneficiary :

Signature of Sender/Beneficiary : ______________________________________ Date :

Telephone Nos.: (02) 5275872; 5270151

Philippine Postal CorporationLiwasang Bonifacio, 1000 Manila

SEND RECEIVE

CASHIER12

3

CITIZEN’S CHARTER13 PAPER-BASED Postal MONEY ORDER(Steps in Sending Paper-Based Money Order)

1.Para sa magpapadala ng pera gamit ang paper-based Postal Money Order, kumuha ng Money Order Application Form sa nakatalagang Postal Teller at punan ng mga kinakailangang impormasyon.(For those sending money through paper-based Postal Money Order, get Postal Money Order Application Form from the designated Postal Teller and fill-in the necessary information.)

2. Bayaran ang kaukulang fee kasabay ng halagang ipapadala.(Pay the Postal Money Order fee and give the corresponding amount to be sent.)

3. Para sa gumamit ng paper-based Postal Money Order, kunin ang Money Order check at pilasin ang stub. Ang nasabing check ay kailangang ipapadala sa pamamagitan ng Registered Mail.(For those who used the paper-based Postal Money Order, get the Money Order check and tearoff the stub. Said check should be sent through Registered Mail.)

Postal MoneyOrder Teller and/orPost Office Cashier

Stamps or MeteredMachine Teller andRegistry

3-5 minuto bawat transaksyon(3-5 minutes per transaction)

Postal Money Order Application Form

Postal Money Order Receipt

Postal Money Order Check

Customer Information Sheet

Mangyaring tingnan angPHLPost Rate Guide para sa babayarang halaga

(Kindly refer to PHLPost Rate Guide for amount of fees to be paid)

Ang paper-based Postal Money Ordercheck ay ipinapadala sa pamamagitan ng Registered Mail, mangyaring tingnan ang nakatalang pamantayan ng paglilingkod para sa Registered Mail.(The paper-based Postal MoneyOrder check is sent throughRegistered Mail, please refer to theService Standards for RegisteredMail.)

paper-based Postal money order

CASHIER12

3

CITIZEN’S CHARTER14 BILLS GAMIT ANG BAYAD CENTER(Steps in Paying Bills through Bayad Center)

Payment of Bills

1. Ipakita ang billing statement para mai-scan o humingi ng Payment Form kung walang dalang billing statement at punan ito ng mga kailangang impormasyon.(Present billing statement for scanning or ask for aPayment Form if billing statement is not available and fillin the necessary information.)

2. Bayaran ang bill at kaukulang transaction fee, kung meron man.(Pay the bill and corresponding transaction fee, ifapplicable.)

3. Kunin ang inyong billing statement at/o Payment Form matapos itong ma-validate ng nakatalagang Postal Teller.(Get copy of billing statement and/or Payment Form after it has been validated by the designated Postal Teller.)

Bayad Center Teller 1-3 minuto bawattransaksyon(1-3 minutes pertransaction)

Billing Statement and/orPayment Form

Depende sa halaga ngbabayarang bill(Depends on the amount of bills to be paid.)

Ang Transaction Fee aydepende sa uri ngbabayarang bill.(Transaction Fee depends on the kind of bill to be paid.)

1-2 araw pagkatapos mai-encode angdetalye ng bayad.(1-2 working days after encoding of thedetails of payment)

BILL BILL

CASHIER1 2

3

CITIZEN’S CHARTER15 PAGBABAYAD NG PHILHEALTH PREMIUM CONTRIBUTION(Steps in Paying PhilHealth Premium Contribution)

Philhealth

1. Humingi ng dalawang (2) piraso ng PhilHealth Premium Payment Slip at punan ng mga kinakailangang impormasyon.(Ask for 2 pieces of PhilHealth Premium Payment Slip infill-in the needed information.)

2. Bayaran ang kaukulang halaga ng PhilHealth premium.(Pay corresponding amount of PhilHealth premium.)

3.Pagkatapos magbayad, kunin ang inyong kopya ng PhilHealth Agency Receipt na may tatak ng Post Office kung saan binayaran(After payment, get your copy of the PhilHealth AgencyReceipt with the amount paid printed by the Post Office)

Postal Teller or PostOffice Cashier

1-3 minuto bawattransaksyon(1-3 minutes pertransaction)

PhilHealth PremiumPayment Slip

PhilHealth AgencyReceipt

Depende sa halaga ngbabayarang PhilHealthPremium contribution(Depends on the amount of PhilHealth contribution to be paid)

Ang mga nakolektang bayad mula sa ika-1 hanggang ika-15 araw ng buwan ay ireremit sa ika-25 araw ng parehong buwan at ang mga nakoleta naman mula ika-16 hanggang ika-31 ng buwan ay ire-remit sa ika-10 araw ng susunod na buwan.(Collected payments for the 1st to the 15thday of the month shall be remitted on the25th day of the same month andpayments collected from the 16th to the31st day of the month shall be remitted onthe 10th day of the following month.)

1234567890Z Z CASHIER1 2 3

CITIZEN’S CHARTER16 PAGKUHA NG POSTAL ID(Steps in Applying for a Postal ID)

Postal ID

1. Kumuha at punan ang Postal ID (PID) Application Form ng mga kailangang impormasyon.(Get and fill-out Postal ID application form with the necessaryinformation.)

2. Ipasa ang 2 application forms kasama ng iba pang mga kailangan dokumento.(Submit the 2 application forms along with the required documents)

3. Bayaran ang kaukulang Postal ID fee.(Pay the corresponding Postal ID fee.)

4. Tumuloy sa Data Capture Station upang ma-encode ang inyong mga detalye sa sistema at magpakuha ng biometrics data at larawan.(Proceed to the Data Capture Station for the encoding ofapplicant’s details in the system and capturing of biometrics data and photo.)

5. Kung walang Data Capture Station sa Post Office, pumunta sa inyong designated Capturing Post Office upang ma-encode ang inyong mga detalye sa sistema at magpakuha ng biometrics data at larawan.(If there is no Data Capture Station in the Post Office, go to your designated Capturing Post Office for the encoding of applicant details in the system and capturing of biometrics data and photo.)

6. Matapos ma-encode ang inyong mga detalye at makuhanan ng biometrics data at larawan, iaabot ng Data Capture Operator ang inyong Acknowledgement Slip.(After encoding of applicant’s details and capturing of biometrics data and photo, the Data Capture Operator shall provide you with your Acknowledgement Slip.)

7. Maghintay sa paghatid ng Postal ID sa inyong napiling address na pagpapadalahan.(Wait for the delivery of your Postal ID at your preferred mailing address)

Postal ID Teller

Post OfficeCashier

Data CaptureOperator

10–15 minuto bawattransaction(10-15 minutes pertransaction)

Karaniwang tagal ngproseso at depende sadami ng kliyente(Average processingtime only and dependson the number ofclients)

2 PID Application Form

Alin man sa mga sumusunod:(Any one of the following:)

- Original Birth Certificatefrom NSO or Local CivilRegistrar

- Valid GSIS/SSS UMIDCard

- Valid Driver’s License- Valid Passport

O, dalawang valid IDs, kung saan ang isa dapat ay may larawan at lagda ng nagaaplay.(Or, any two valid IDs, one of which should bear the applicant’s photo and signature.)

Pagpapatunay ng Tirahan(Proof of Address)

Acknowledgement SlipMangyaring itanong sanakatalagang Postal Teller ang listahan ng iba pang mga tinatanggap na IDs at ano mang mga katanungan.(Please inquire with thedesignated Postal Teller for thelist of other acceptable IDs andother concerns.)

Mangyari tingnan ang PHLPost Rate Guide para sa babayarang kaukulang halaga.

Sa loob ng 5-7 araw para samga lugar sa Metro Manila.(Within 5-7 working days for Metro Manila.)

Sa llob ng 7-15 araw para sa iba pang lugar sa Luzon,Visayas at Mindanao.(Within 7-15 working days for the rest of Luzon, Visayas and Mindanao.)

Maaring mas matagal sa 15araw para sa mga lugar nawalang post office at nasailalim ng tinatakdangpaghahatid ng sulat(May exceed 15 working days for towns without Post Office and under scheduleddeliveries)

CASHIER

(HOUSE / LOT & BLK NO.)

(POST CODE)

PURPOSE

APPLICATION FOR POSTAL ID CARD

APPLICANT’S NAME (FIRST NAME)

FATHER’S NAME (FIRST NAME)

MOTHER’S MAIDEN NAME

DATE OF BIRTH (MM/DD/YYYY) PLACE OF BIRTH (CITY/MUNICIPALITY)GENDER

NATIONALITY

EYES (COLOR)

DISTINGUISHING FACIAL FEATURES

HAIR (NATURAL COLOR)

WEIGHT (KILOS)

COMPLEXION

HEIGHT (CENTIMETERS)

TELEPHONE NUMBER

EMAIL ADDRESS

GSIS No.(If GSIS member)

CRN No.(If Available) PHILHEALTH No.(If member) HDMF No.(If member)

SSS No.(If SSS member) TIN No.(If Available)

OCCUPATION CIVIL STATUSSingle

Capturing Post Office Name / Code:


Application Control No.:Accepting Post Office Code:Accepting Post Office Name:OR No: OR Date:

(Leave blank if New Application)

NSO Birth Certificate Barangay CertificateOthers

Application Control No.:

Accepting Post Office Code:

Accepting Post Office Name:OR No : OR Date:

Date / Time:

Date / Time:

Married Widowed Separated Divorced/Annulled

INITIAL

RENEWAL Amendment of NameReplacement of Lost Card

Amendment of Biographic DataAmendment of Authenticating Finger

Replacement of Damaged CardOthers

CARD REPLACEMENT

PART I - TO BE FILLED OUT BY THE APPLICANT

PART II - TO BE FILLED OUT BY PHLPOST

A. APPLICATION TYPE

B. APPLICANT DETAILS

C. ADDRESS DETAILS

D. APPLICANT’S CERTIFICATION

PHILIPPINE POSTAL CORPORATIONRepubl ic o f the Ph i l ipp ines

APPLICATION FOR POSTAL ID CARDPHILIPPINE POSTAL CORPORATION

ACKNOWLEDGEMENT SLIP ( CLIENT COPY )

Republ ic o f the Ph i l ipp ines

PLEASE READ THE GENERAL TERMS AND CONDITIONS AT THE BACK BEFORE ACCOMPLISHING

THIS FORM. PRINT ALL INFORMATION IN CAPITAL LETTERS AND USE BLACK INK ONLY.

ALL FIELDS WITH ( ) ARE REQUIRED

(PROVINCE) (COUNTRY)

FINGERPRINTS IF APPLICANT CANNOT SIGN:

WITNESS’ SIGNATUREAPPLICANT’S SIGNATURE

SIGNATURE OVER PRINTED NAME


SIGNATURE OVER PRINTED NAMESIGNATURE OVER PRINTED NAME

SIGNATURE OVER PRINTED NAME SIGNATURE OVER PRINTED NAME

SIGNATURE OVER PRINTED NAME DATE

APPLICANT’S SIGNATURE


DATE

DATE

DATE

DATE DATE

SCREENED BY:

APPROVED BY:SUPPORTING DOCUMENTS PRESENTED:

POSTAL REFERENCE NO. (Leave blank if New Application)

APPROVED BY: DATA CAPTURE SCHEDULE:

NAME (FIRST NAME) (MIDDLE NAME) (LAST NAME) (SUFFIX)

DATA CAPTURED BY:

DATA CAPTURE SCHEDULE DATA CAPTURED BY:

RIGHT THUMB RIGHT INDEX

PREFERRED MAILING ADDRESS (CHOOSE ONE) PRESENT

(RM/FLR/UNIT NO./ BLDG. NAME)

PRESENT ADDRESS

WORK ADDRESS

(SUBDIVISION)

(CITY/MUNICIPALITY) (PROVINCE)

(HOUSE/ LOT & BLK NO.) (STREET NAME)

WORK

Contractual Regular / Permanent Household Self Employed OFW Government Private OthersEMPLOYMENT STATUS

(COMPANY/RM/FLR/UNIT NO./BLDG. NAME) (STREET NAME)

(SUBDIVISION)

COMPANY TYPE


(COUNTRY)

(COUNTRY) (POST CODE)

(BARANGAY/DISTRICT/LOCALITY)


MOBILE NUMBER

(MIDDLE NAME)

(MIDDLE NAME)

(MIDDLE NAME)

(LAST NAME)

POSTAL REFERENCE NO.

PID Form No.Revision (No.) (Date)

(LAST NAME)

(SUFFIX)

(SUFFIX)

(LAST NAME) (SUFFIX)(FIRST NAME)

TEAR HERE

Notw i ths tand ing the con�dent ia l i t y o f the da ta tha t I have supp l ied here in , I he reby g i ve my consent tha t the same be secured and accessed fo r subsequent va l ida t ion , ve r i�ca t ion , and o ther purposes cons is ten t w i th the ob jec t i ves o f th i s ca rd enro l lment . I fu r ther a f� rm tha t by a f�x ing my s igna tu re on th i s fo rm, a l l s ta tements /da ta appear ing in th i s fo rm are t rue , co r rec t and comple te . Wh i le app ly ing fo r th i s ca rd , I l i kew ise fu l l y agree to and unders tand a l l the te rms o f i t s i ssuance as governed by Pos ta l ru les and regu la t ions .

Fur ther, a l l s ta tements /da ta on the opera to r 's sc reen , wh ich were shown to me a t o r about the t ime I a f�xed my s igna tu re here in , a re t rue , co r rec t and comple te to the bes t o f my knowledge and be l i e f .

H ig i t pa r i to , ang ak ing lagda sa fo rm na i to ay nagpapatunay na ang laha t ng impormasyong mak ik i ta sa kompyute r sc reen ng opera to r ay to too , tama a t kumple to sa ak ing buong kaa laman a t pan in iwa la .

Ib in ib igay ko ang ak ing pah in tu lo t na gami t in ang mga kompidensya l na impormasyong nakasaad sa i taas sa pagpapatunay, pagbeber ip ika a t iba pang pamamaraang kaugnay sa p roseso ng paggawa ng Pos ta l ID . Ang ak ing lagda sa fo rm na i to ay nagpapat ibay na ang laha t ng impormasyong mak ik i ta sa fo rm na i to ay to too , tama a t kumple to . Na i in t id ihan ko r in a t sumasang-ayon ako sa mga a l i tun tun in a t reg lamento na sumasak law sa pagkakaroon ng Pos ta l ID card .

NOT FOR S

ALE(HOUSE / LOT & BLK NO.)

(POST CODE)

PURPOSE






NATIONALITY

EYES (COLOR)



WEIGHT (KILOS)

COMPLEXION


TELEPHONE NUMBER

EMAIL ADDRESS













Date / Time:

Date / Time:


INITIAL




CARD REPLACEMENT



A. APPLICATION TYPE


C. ADDRESS DETAILS



















DATE

DATE

DATE

DATE DATE

SCREENED BY:





DATA CAPTURED BY:





PRESENT ADDRESS

WORK ADDRESS

(SUBDIVISION)



WORK



(SUBDIVISION)

COMPANY TYPE


(COUNTRY)




MOBILE NUMBER

(MIDDLE NAME)

(MIDDLE NAME)

(MIDDLE NAME)

(LAST NAME)



(LAST NAME)

(SUFFIX)

(SUFFIX)


TEAR HERE



H ig i t pa r i t o , ang ak ing lagda sa fo rm na i to ay nagpapatunay na ang laha t ng impormasyong mak ik i ta sa kompyute r sc reen ng opera to r ay to too , tama a t kumple to sa ak ing buong kaa laman a t pan in iwa la .


NOT FOR S

ALE

(HOUSE / LOT & BLK NO.)

(POST CODE)

PURPOSE






NATIONALITY

EYES (COLOR)



WEIGHT (KILOS)

COMPLEXION


TELEPHONE NUMBER

EMAIL ADDRESS













Date / Time:

Date / Time:


INITIAL




CARD REPLACEMENT



A. APPLICATION TYPE


C. ADDRESS DETAILS



















DATE

DATE

DATE

DATE DATE

SCREENED BY:





DATA CAPTURED BY:





PRESENT ADDRESS

WORK ADDRESS

(SUBDIVISION)



WORK



(SUBDIVISION)

COMPANY TYPE


(COUNTRY)




MOBILE NUMBER

(MIDDLE NAME)

(MIDDLE NAME)

(MIDDLE NAME)

(LAST NAME)



(LAST NAME)

(SUFFIX)

(SUFFIX)


TEAR HERE



H ig i t pa r i t o , ang ak ing lagda sa fo rm na i to ay nagpapatunay na ang laha t ng impormasyong mak ik i ta sa kompyute r sc reen ng opera to r ay to too , tama a t kumple to sa ak ing buong kaa laman a t pan in iwa la .


NOT FOR S

ALE 1 2

3

4

6

7& 5&

CITIZEN’S CHARTER17 Signage of Policies(Karatula ng Patakaran)

BAWAL na pagtanggap ng regaloNo Gift Policy

BAWAL ang FixerNo Fixers Allowed

BAWAL MANIGARILYONo Smoking

No Noon BreakNo Noon Break

Documents

gabay ng mamamayan - phlpost.gov.phs Charter.pdf · kanang bahagi ng sulat at ihulog ang liham sa mailbox na matatagpuan sa loob ng opisina o iabot sa itinalagang counter. (If provided