FSE Digitization

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  • Imagination at work

    Field Service Excellence: the Technology Roadmap for GE Oil & Gas

    Elena Lorenzi, GE Oil & Gas TMS/DTS Global Field Services IT Leader

    PIDX International Europe Autumn Conference 2014 Paris, October 29th 2014

  • GE Works

    POWER & WATER

    ENERGY MANAGEMENT

    OIL & GAS

    HEALTHCARE AVIATION TRANSPORTATION CAPITAL APPLIANCES & LIGHTING

    GE works on things that matter. The best people

    and the best technologies taking on the toughest

    challenges. Finding solutions in energy, health and

    home, transportation and finance.

    Building, powering, moving and curing the world. Not just imagining. Doing. GE Works.

    2

  • 3 2014 General Electric Company GE Proprietary

    GE Oil & Gas technology solutions

    Subsea Systems Subsea trees & wellheads

    Subsea power & processing

    Controls

    Manifolds

    Flexible risers

    Flow lines

    Specialty connectors & pipes

    Measurement & Control Asset condition monitoring, control sensing

    & inspection solutions

    Optimization & diagnostic software

    Pipeline inspection and integrity services

    Control & safety relief valves

    Fuel dispensers & payment terminals

    Fuel control & retail systems

    Drilling & Surface Drilling risers

    Blow-out preventers

    Electric submersible pumps

    Logging while drilling & wire line tools

    Surface wellheads & flow control

    Logging services

    Well Performance Services

    Turbomachinery Solutions Turbomachinery equipment and services for the upstream, midstream and LNG segments

    Delivering customer solutions by applying systems-level engineering across the

    portfolio

    Downstream Technology Solutions Equipment & services for the refinery & petrochemical, distributed gas and industrial applications

  • From extraction, to transportation, to end use

    Cutting edge technology & service

    solutions across the value chain

    LNG

    Drilling Offshore

    Refining & Petrochemical

    Power Generation

    Gas Storage & Pipeline

    Services & Predictivity Skills Development

    Subsea

    Distributed Gas

    On- and Offshore Oil & Gas Production

  • Global Field Services

    5 2014 General Electric Company GE Proprietary

    ~1000 Field Service Engineers Every day ~750 FSEs on site

    70 countries where our emloyees work closely with

    our customers

    729 outages managed & executed with 6874

    mobilizations in 2014 as of

    today

    Operating in remote locations under extreme

    conditions

    Driven by innovation

    using the newest

    technologies on site

    Efficient connection and communication

  • See tutorial regarding confidentiality disclosures. Delete if not needed.

    Field Services digitization plan

    6

    Capacity planning

    Resource management

    FS fleet monitoring

    Field equipment

    Field operations

    Field Service Platform

    Field Engineer

    EFFICIENCY

    SPEED

    QUALITY

    2014 General Electric Company GE Proprietary

  • See tutorial regarding confidentiality disclosures. Delete if not needed.

    Efficiency

    Commissioning plans & Installed Fleet analysis

    Next 2 yrs. demand forecast

    Gaps analysis

    Training & hiring plans

    7

    Capacity planning Resource management Task assignment

    FSEs skills/competences

    Resources assignment

    Mobilization

    Same technologies & processes x-GE

    2014 General Electric Company GE Proprietary

  • See tutorial regarding confidentiality disclosures. Delete if not needed.

    Speed

    8

    FSE Visualizer

    Geo-localization

    Security management

    FSE control by inventory management

    FSE search by competence,

    experience, country

    Direct contact w. the FSE/service manager

    Real-time FSEs availability

    Enables geo-localization on Google Maps of sites and FSEs

    Supports security management through FSE contact details and security report

    Enables FSE pools control through inventory management

    What it is Why we need it

    Enables sales force to get real-time FSE availability based on assignment and duty

    Enables FSEs search by competence/skill, experience, country, etc.

    Enables direct contact with the FSE or service manager to activate processes

    FSE Visualizer

    2014 General Electric Company GE Proprietary

    Support short cycle and emergency customer requests

  • See tutorial regarding confidentiality disclosures. Delete if not needed.

    Quality

    Title or Job Number | XX Month 201X 9

    Progress Measurement

    Bluetooth

    Low energy

    Tooling

    +

    Mobility program

    First step towards

    the new era of

    Digital Field Service

    Report

    2014 General Electric Company GE Proprietary

  • Whats next?

    360 connectivity

    Analytics

    3D & wearable technologies

    Crowdsourcing

    2014 General Electric Company GE Proprietary