for In-Home Display (IHD) & Smart Meters - Flow Energy · for In-Home Display (IHD) & Smart Meters www.ﬂ owenergy.uk.com. Introduction 03 Your IHD 04 Your Smart Meters 06 Account

The complete user guide for In-Home Display (IHD) & Smart Meters

www.fl owenergy.uk.com

Introduction 03Your IHD 04Your Smart Meters 06Account information 07

Settings 08Target 09Usage tracker 11Your history 12Your tari� information 13Message 14Functions of your Smart Meters 15Electricity Meter keypad 16Gas Meter keypad 17

Moving home 18FAQs 19Get in touch 20

Contents

IntroductionThe reason that you’ve received this In-Home Display (IHD) and Smart Meters user guide is because you’ve either been transferred to our prepayment energy plan or a Smart Meter has recently been installed at your property. The following pages provide a guide to both your IHD and Smart Meters.

Contents

03


Your IHDThis IHD comes with a touchscreen function that allows you to navigate around and monitor your energy usage and credit (if you’re a prepayment customer).

04

IHD

Let’s have a quick look at your IHD If you’re seeing a dimmed screen just tap the screen to wake up your device and you should be able to see the

Main Menu below.

Please note: In the event of a power loss, batteries (2 x AAA) are the secondary power source for your IHD, therefore, it might be handy to keep them nearby. If you’re seeing a black screen, press the ON/OFF button on the top left-hand side of the device to wake it up.

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06

Smart Meters might look similar to the ones you’ve had before but actually they’re a bit di� erent. They’re smarter, they can talk to us and let us know how much energy you’re using, and you‘ll be able to get information like your tari� and your past and current energy consumption.

Your Smart Meters are connected to a direct power source, this means they will never run out of power. If you are seeing a blank screen don’t worry they’re just sleeping, you can press any button to wake them up.

Electricity Meter

Your Smart MetersWhat they look like... Gas

Meter

Account information To view your Account information, please select either Electricity, Dual or Gas from the main menu.

You can also tell what mode you are currently in from the Account info screen. It’s listed in the bottom left and right hand corners of the screen:

P = prepayment mode (for prepayment customers);E = emergency credit mode (for prepayment customers);F = friendly credit mode (for prepayment customers);C = credit mode (for non-prepayment customers)

This shows the overall status of your account and the estimated amount that you will be billed so far.

07


Your Smart Meters

08

SettingsThere are many things that you can do under settings like adjusting the sound, and setting up alerts and targets (if you have a prepayment meter).

The Contrast can be pressed to lighten or darken the screen.

Erase - for installers/engineers use only.

The LEDs can only be switched on/o� .

Under Info you can view the meter Serial Number, IHD serial numbers, electricity MPAN and gas MPRN supply point numbers.

The Sound can only be switched on/o� .

Credit Alert press here to set a low credit alert (for prepayment customers only).

Use the Backlight button to select whether you want the display lit up all the time or if you prefer it to switch o� after one minute. The light will come back on if you tap the screen or press the ON/OFF button on the top left-hand side of your IHD, if it is only powered by batteries.

Network for installers/engineers use only.

Target

09


TargetYou could set your own daily, weekly or even monthly usage using monetary value, kWh value or by an ‘eco target’ value, which is a fantastic tool for budgeting.

To set your own target, select Settings from the main menu.

01

02 Then select Target.

Settings

Continues overleaf >

10

Select how you want to set your target by pressing the £ button to scroll between £, kWh and CO2kg.

03

Enter the amount you would like to set as your target then press OK.

04

05 You should then see a confi rmation screen, press Confi rm if you are happy with the target, or Edit to change it.

Target continued...

Usage tracker

The LED status light of the IHD will also advise you on how you’re doing against your set target:

01

03

02

Green = low rate of usage Orange = medium rate of usage Red = high rate of usage

11


The graph presents real-time data and will increase/decrease depending on your usage. To switch between fuel press the box below Usage Now. You can also view your energy consumption in kWh, £ or CO2kg – just tap the unit to switch.

Press A/C to see your live usage.

Viewing your gas or electricity consumption is easy, just click either Electricity, Dual or Gas from the main menu.

12

Your historyYou can view your gas and electricity usage for the last 12 months, by Hour, Day, Week or Month.

To see that just press on History from the main menu. To switch between fuel just press Electricity/Gas. To scroll between Hour, Day, Week or Month click on the button at the top right hand corner.

WeeklyWeekly

Day

Week

Hour

Month

Your tari� information

To switch between gas and electricity, press the Electricity button. This will switch the display between gas and electricity.

Finding out your tari� information couldn’t be simpler, just press Tari� from the main menu.01

02

13


Your history

14

MessageThe Message function works a bit like an email account – just press the envelope symbol to see your messages (unread messages will be in bold).

Press the View button to open them. Important alerts, like price changes, will pop up and appear on the screen until you select OK.

What your message might look like

Functions of your Smart Meters Your Smart Meters allow you to access the same data as your IHD. Therefore, you will be able to retrieve all of your data if there’s anything wrong with your IHD.

Information is displayed on the gas or electricity meter screen. Each number brings up di� erent information:

Electricity Meter Gas Meter

15


Message

16

Electricity Meter keypad

Press 1 for daily energy costx1 – Cost of energy used so far todayx2 – Cost of energy used yesterday

Press 2 weekly energy costx1 – Cost of energy used so far this weekx2 – Cost of energy used last week

Press 3 for monthly costx1 – Cost of energy used so far this monthx2 – Cost of energy used last month

Press 4 for monthly kWhx1 – kWh usage last monthx2 – kWh usage 2 months agox3 – kWh usage 3 months ago…… – Continue pressing up to 12 months

Press 5 for CO2kg datax1 – CO2kg current ratex2 – CO2kg rate per hourx3 – CO2kg todayx4 – CO2kg yesterdayx5 – CO2kg last weekx6 – CO2kg last month

Press 6 for tari� datax1 – Tari� x2 – Standing chargex3 – Tari� rate 1x4 – Tari� rate 2

Please note: x1, x2…. means the number of times you have to press.

Press 7 for emergency credit/debt (for prepayment customers only)x1 – Emergency credit statusx2 – Amount to repay

Press 8 friendly credit status(for prepayment customers only)x1 – Friendly credit status

Press 9 for import/export datax1 – Import kWh (meter read)x2 – Export kWhx3 – Import KVARHx4 – Export KVARH

17


Please note: x1, x2…. means the number of times you have to press.

Gas Meter keypad

Press 1 for daily energy Costx1 – Cost of energy used so far todayx2 – Cost of energy used yesterday

Press 2 for weekly energy costx1 – Cost of energy used so far this weekx2 – Cost of energy used last week

Press 3 for monthly costx1 – Cost of energy used so far this monthx2 – Cost of energy used last month

Press 4 for monthly kWhx1 – kWh usage last monthx2 – kWh usage 2 months agox3 – kWh usage 3 months ago….. – Continue pressing up to 12 months

Press 5 for CO2kg datax1 – CO2kg current ratex2 – CO2kg rate per hourx3 – CO2kg todayx4 – CO2kg yesterdayx5 – CO2kg last weekx6 – CO2kg last month

Press 6 for tari� datax1 – Tari� x2 – Standing chargex3 – Tari� rate 1x4 – Tari� rate 2

Press 7 for emergency credit/debt (for prepayment customers only)x1 – Emergency credit statusx2 – Amount to repay

Press 8 friendly credit status(for prepayment customers only)x1 – Friendly credit status

Press 9 for import/export datax1 – Gas volumex2 – Import kWh

18

Moving homeIf you’re planning to move house, please do give us a call on 0800 092 0202 and let us know the details of your move.

We’ll use the details provided to manage your move and to arrange for any credit to be refunded.

Please note: Leave this booklet and IHD behind for the next tenant or owner to use. Your IHD will only work with the meter at your current property.

A

B

Q1. What are Smart Meters?A: Smart Meters are gas and electricity meters that can make your life easier. They’ll do all the hard work by sending us your meter readings automatically (with your consent), so you don’t have to. They also come with a Smart Energy Monitor (your IHD) that show you how much energy you’re using in £, kWh and kg of CO2.

Q2.How do Smart Meters help you?A: You will have a complete understanding of how much energy you’re using and most importantly your bills will be accurate every time, which means no more estimated bills.

Q3.What is an In-Home Display (IHD)?A: The IHD you have in your home is a smart device that allows you to monitor your energy usage and to compare it month by month. You can check your previous usage anytime of the day as you wish and we can even send you messages to update you on your tari� and account information.

Q4. Is my data secure with Smart Meters?A: Yes. Flow takes responsibility for storing the meter readings collected by Smart Meters very seriously. And we will only do that with your full consent.

Q5. Can I get the meter readings from the IHD?A: Unfortunately, you can’t as Smart Meters are designed to make your life easier by sending us your readings automatically (with your consent). However, you can get your readings using the keypad on the Smart Meters, for that please refer to page 15.

FAQsAll you need to know...

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Get in touch

If you do have further questions on your IHD or Smart Meters please do give us a call on 0800 092 0202.

We’re here from Monday – Friday 8:30am – 5:00pm

Alternatively,

Email us: help@fl owenergy.uk.com Write to us: Flow Energy, North Kiln, Felaw Maltings, 46 Felaw Street, Ipswich, Su� olk, IP2 8PN

More information can be found on our website www.fl owenergy.uk.com

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for In-Home Display (IHD) & Smart Meters - Flow Energy · for In-Home Display (IHD) & Smart Meters www.ﬂ owenergy.uk.com. Introduction 03 Your IHD 04 Your Smart Meters 06 Account