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  • Smart Meters Programme Agreement for the provision of communications services in relation to the Smart Metering Programme (CSP North version)

  • Agreement for the provision of communications services in relation to the Smart Metering Programme (CSP North version)

    Amendment History

    Version Date Status

    v.1 Signature Date Execution copy

  • Matters\19737113.1

    1

    DATED 2013

    (1) SMART DCC LIMITED

    and

    (2) ARQIVA SMART METERING LIMITED

    AGREEMENT

    for the provision of communication services in relation to the Smart Metering Programme

  • Matters\19737113.1

    2

    CONTENTS

    RECITALS ................................................................................................................................. 6 OPERATIVE PROVISIONS ....................................................................................................... 7 SECTION A: STRUCTURE, EXECUTION AND COMMENCEMENT ...................................... 7 1. STRUCTURE .................................................................................................................. 7 2. INTERPRETATION AND DEFINITIONS .................................................................... 8 3. EXECUTION AND DELIVERY ..................................................................................... 9 4. CONDITIONS PRECEDENT ....................................................................................... 10 5. COMMENCEMENT AND DURATION ....................................................................... 14 SECTION B: SCOPE ................................................................................................................ 14 6. DUE DILIGENCE......................................................................................................... 14 7. SCOPE OF AGREEMENT ............................................................................................ 16 8. OBJECTIVES ............................................................................................................... 19 SECTION C: DESIGN AND IMPLEMENTATION AND TESTING SERVICES ...................... 21 9. DESIGN, IMPLEMENTATION PLAN AND TESTING ............................................... 21 10. TEMPORARY SUSPENSION OF DESIGN, IMPLEMENTATION AND

    TESTING SERVICES .................................................................................................. 23 11. IMPLEMENTATION DELAYS GENERAL PROVISIONS ...................................... 29 12. DELAYS DUE TO CONTRACTOR DEFAULT ............................................................ 32 13. DELAYS DUE TO DCC CAUSE OR OTHER SERVICE PROVIDER CAUSE ............. 34 SECTION D: CONNECTIVITY ............................................................................................... 36 14. XXXXXXXXXXXX ..................................................................................................... 36 SECTION E: OPERATIONAL SERVICES .............................................................................. 39 15. PERFORMANCE MEASURES .................................................................................... 39 16. EFFECT OF DCC CAUSE OR OTHER SERVICE PROVIDER CAUSE IN THE

    OPERATIONAL PHASE ............................................................................................. 39 SECTION F: CONTRACTOR'S GENERAL OBLIGATIONS .................................................... 41 17. SERVICES .................................................................................................................... 41 18. INDEPENDENCE AND NON-DISCRIMINATION OBLIGATIONS .......................... 42 19. TRANSPARENCY ....................................................................................................... 43 20. CO-OPERATION WITH THIRD PARTIES ................................................................. 47 21. REQUIREMENTS TO OBTAIN RELIEF ..................................................................... 47 22. QUALITY ASSURANCE .............................................................................................. 49 23. PERFORMANCE MONITORING ............................................................................... 50 24. COMPLIANCE WITH MANDATORY REQUIREMENTS ........................................... 51 25. SERVICES IMPROVEMENT ...................................................................................... 58 26. EQUIPMENT .............................................................................................................. 59 27. ENVIRONMENT ......................................................................................................... 60 SECTION G: PAYMENT AND OTHER FINANCIAL MATTERS ........................................... 64 28. CHARGING AND INVOICING ................................................................................... 64 29. FINANCIAL DISTRESS .............................................................................................. 65 30. TAX ............................................................................................................................. 65 31. RECOVERY OF SUMS DUE ....................................................................................... 65 32. VALUE FOR MONEY .................................................................................................. 66 SECTION H: CONTRACT GOVERNANCE ............................................................................ 66 33. OPERATIONS MANUAL ............................................................................................ 66 34. GOVERNANCE ............................................................................................................ 67 35. DCC RESPONSIBILITIES........................................................................................... 68 36. SUPPLY CHAIN RIGHTS ........................................................................................... 69 37. AUDITS ........................................................................................................................ 72 38. RECORDS .................................................................................................................... 72 39. CHANGE CONTROL.................................................................................................... 73 40. DISPUTES .................................................................................................................... 73

  • Matters\19737113.1

    3

    SECTION I: PERSONNEL ....................................................................................................... 73 41. CONTRACTOR PERSONNEL...................................................................................... 73 42. NOT USED ................................................................................................................... 77 43. STAFF TRANSFER ...................................................................................................... 77 44. HEALTH AND SAFETY ............................................................................................... 77 45. EQUALITY AND DIVERSITY ...................................................................................... 77 46. NON-SOLICITATION ................................................................................................. 78 SECTION J: IP, DATA AND CONFIDENTIALITY .................................................................. 79 47. INTELLECTUAL PROPERTY RIGHTS AND LICENCES GRANTED ........................ 79 48. DCC DATA ................................................................................................................... 79 49. PROTECTION OF PERSONAL DATA ........................................................................ 82 50. CONFIDENTIALITY ................................................................................................... 84 SECTION K: CONTRACTOR AND DCC PROTECTIONS ...................................................... 96 51. WARRANTIES ............................................................................................................ 96 52. xxxxxxxxxxxxxxxxxxxxx .............................................................................................. 99 53. CHANGE IN MANDATORY REQUIREMENTS ........................................................ 101 SECTION L: RISK PROTECTION ......................................................................................... 104 54. SECURITY REQUIREMENTS ................................................................................... 104 55. BUSINESS CONTINUITY AND DISASTER RECOVERY ........................................ 108 56. FORCE MAJEURE .................................................................................................... 108 SECTION M: INDEMNITIES, LIABILITY AND INSURANCE ............................................. 110 57. IPR INDEMNITY ....................................................................................................... 110 58. LIMITATIONS ON LIABILITY .................................................................................. 113 59. INSURANCE .............................................................................................................. 118 SECTION N: TERMINATION AND EXIT MANAGEMENT ................................................. 119 60. xxxxxxxxxxxxxxxxxxx ................................................................................................. 119 61. REMEDIAL PLAN PROCESS .................................................................................... 126 62. CONSEQUENCES OF EXPIRY OR TERMINATION ................................................ 129 63. PAYMENTS MADE ON TERMINATION .................................................................. 133 64. EXIT MANAGEMENT ................................