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Communication requires active listening and assertion

http://www.buzzle.com/images/people/activities/kids/science-behind-temper-tantrums.jpg.

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Emotional Active Listening

Fact Finding

Action Planning

Logical

Problem Solving

Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-52.

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C

O

D

E

Message Sent

Clarify and Confirm Understanding

D

E

C

O

D

E

Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-52.

Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-52.

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Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-52.

http://38.media.tumblr.com/tumblr_m1v493l2aE1ql4whgo1_500.gif

https://epikfails.files.wordpress.com/2012/11/sheldon-cooper-meme-lol-funny-pictures-the-big-bang-theory-flash-quotes_thumb.jpg?w=587

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• Larger picture • Organizational needs • Your needs • Impact • Rationale

http://www.theartof.com/assets/images/Vaseball.jpg

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http://lifeatweatherhead.blogspot.com/2014/04/negotiating-job-offer.html

http://lifeatweatherhead.blogspot.com/2014/04/negotiating-job-offer.html

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Sebenius, J. K. (2001). Six habits of merely effective negotiators. Harvard Business Review, 79(4), 87-97.

Sebenius, J. K. (2001). Six habits of merely effective negotiators. Harvard Business Review, 79(4), 87-97.

Sebenius, J. K. (2001). Six habits of merely effective negotiators. Harvard Business Review, 79(4), 87-97.

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Sebenius, J. K. (2001). Six habits of merely effective negotiators. Harvard Business Review, 79(4), 87-97.

Weiss, J. (2014). Even small negotiations require preparation and creativity. Harvard Business Review, 92(5),.

Ellet, W. (2011). The practical art of persuasion. Harvard Business Review, 89(3),.

http://keenetrial.com/blog/wp-content/uploads/2011/12/persuade-e1325395209775.gif

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Williams, G. A., & Miller, R. B. (2002). Change the way you persuade. Harvard Business Review, 80(5), 64-73.

Martin, S. (2014). To persuade others, give them options. Harvard Business Review, 92(12).

https://hbr.org/resources/images/products/15038E_500.png

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https://www.ache.org/pubs/Releases/2015/top-issues-confronting-hospitals-2014.cfm

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Value =Outcomes

Costs