Share Point User Group Content Is King

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  • 1.Content is King
    Ian RudyPrincipal ConsultantCIBER Collaboration PracticeSharePoint Solution Architect
    James StevensPrincipal ConsultantCIBER DW/BI PracticeBI Solution Architect
    Pittsburgh Area SharePoint User Group
    Wednesday, July 20, 2011

2. Overview
Join the Pittsburgh Area SharePoint User Group as we welcome Ian Rudy, Principal Consultant and Solution Architect at CIBER, to deliver a session entitled Content is King.During this session, Ian will discuss how to bring relevant content to people in today's global intranets, with the advent of user centered design concepts and social features having a strong influence on today's corporate intranets.Through the session you will learn about how SharePoint 2010 has the tools to build a more robust and relevant content/information delivery platform and how a strong Information Architecture (IA) can bring success to these efforts. The focus of this session is on personalized content delivery in an intranet setting and leveraging some of the new Enterprise Content Management features in SharePoint 2010 to make it happen.
3. Events This Week:
July SharePoint Users Group Meeting Content is KingWednesday, July 20, 2011 | 10:45 AM - 1:00 PMLocation: Microsoft offices, 30 Isabella St., Alcoa Business Services Center, 2nd Floor, 15212Cost: Free of charge, please register to attend.Ian Rudy, Principal Consultant and Solution Architect at CIBER, discusses personalized content delivery in an intranet setting and how to leverage some of the new Enterprise Content Management features in SharePoint 2010.
Sponsored by: Dell
The Pittsburgh Technology Council's Events Bulletin
4. Agenda
Introduction
What is User Centered Design
What problem are we trying to solve
Approaching User Centered Design
Business Objectives
Information Architecture Process
SharePoint 2010 New Features
Demo using UCD approaches
Q/A
5. Rather than requiring users to adapt their attitudes and behaviors in order to learn and use a system, a system can be designed to support its intended users existing beliefs and behaviors.
Create experiences based on observed or implied user needs over time.
Place users at the center and design solutions to support them.
Social and Enterprise 2.0 concepts are starting to influence this approach in major ways.
What is User Centered Design?
6. Separate presentation from storage and logical architecture
Allows for proper site collection and content database storage models
Removes the need to know where things are
Provides a more extensible and flexible design of SharePoint.. And opportunities to distribute and scale
Naturally supports robust and faceted search
UCD Impact to SharePoint Architecture
7. I cant find anything
I cant find the information I know is there
Search is really bad
There are 3 versions of the same content
Im not sure where to find the latest information
Making the intranet relevant to every user
Business change from regional to global focus
What problem are we trying to solve?
8. Can a BI Architect be a good Information Architect?
9. Create a single global corporate communications platform
Get targeted, localized and relevant information to the right people at the right time
Increase the quality and visibility of published information to the employee population
Provides one source of the truth
Improve collaboration and innovation capabilities
Encourage sharing of best practices
Offer an improved user experience through enhanced personalization, search, navigation, knowledge sharing and social media tools
Make users happy
Deliver a current, searchable employee directory
Help everyone find and network with the right people
Intranet Project Objectives
10. Make the IA sufficiently resilient
Build site that can withstand organizational restructuring (reorganizations, mergers, acquisitions, Change in Business Strategy, etc.)
Help users find content quickly and easily
Improve productivity by Eliminating Wasted Clicks
Improve usability
Simple Navigation and Robust Search
Provide a consistent user experience, look and feel
Information Architecture Goals
Think of Information Architecture
as the Business Language of your Company
11. Discovery Interviews
Reviews of other Intranet sites structures.
Analysis (Site Traffic, Search Results)
Content Inventory Worksheets
Card Sorting
Surveys
Expert Review
Focus Groups
CIBER Practice Knowledge Industry Best Practices
Research Methods (IA Tools)
12. Content Inventory Worksheets
13. News (Corporate Communications)
News was targeted to specific audiences. Global (everyone), Business Unit (Regions), Functional Area (Departments) and translated into various languages
Example: Latin America Senior Management Organizational Announcement in Spanish
Policies
Noticed that Policies were categorized by Business Unit (Regions), Functional Area (Departments) and Published in different Languages
Example: North America, HR Social Media Policy written in English
Procedures
Noticed that Procedures were categorized by Business Unit (Regions), Functional Area (Departments) and Published in different Languages
Example: Operational Procedure for Manufacturing in Europe written in German
Forms
Noticed that Forms applied to Business Unit (Regions), Functional Area (Departments), Processes (Tasks) and written in different Languages
Example: Request for Business Cards/Stationary for UK & Ireland in English
Example: Fleet Operations Form that Applies to North America in English
Content Inventory Worksheets Noticed a Pattern
14. Different Types of IA: Site Navigational Structures
Organizational Based

  • Geographical (Business Units)

15. Departments (Functional Areas)User Centered Design

  • Targeted Communications to Me

16. My Profile Interests, Ask Me About 17. Communities Im a member of 18. Discover content Im interested in 19. Resources that apply to MeTask Based

  • Employee Services

20. Manager Services 21. Tools for the JobTopical Based

  • Buzzword

22. Topic of the Day