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At Yahoo, we've created a set of processes that allow us to scale JIRA for a very large number of users, thanks to our partnership with ServiceRocket. We even offer a self-service setup for some aspects. Discover what we do (and don't) allow users to ask for.
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JORDAN DEA-MATTSON • CHEF DE CUISINE • YAHOO
Governing JIRA at Scale
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Flexibi l i ty Costs
Lessons Learned
Expect to Automate
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Just because you can configure JIRA every which way, doesn’t mean you
should.
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Most JIRA instances just
grew
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Where “Just Grew” looks like this!
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This makes them hard to manage,
automate and upgrade
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These costs never decrease or end
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Flexibi l i ty Costs
Sett ing Expectat ions
Lessons Learned
Expect to Automate
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Don’t advertise anything that is
difficult to manage
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The Unreachable Utopia:
Just one of every JIRA
scheme
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Not everyone will be happy!
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Democracy is the worst form of government except all those other forms that have been tried
Winston Churchill
”
“
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Define your process for
making changes to JIRA in JIRA
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Is Easier to Edit than to Create
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Is Easier to Add than to Remove
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Start Small and
Grow As Required
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Expect to Automate
Lessons Learned
Sett ing Expections
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Yahoo Tools supports
the whole company
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We have finite time
and finite resources
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So we automate everything.
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But be careful!
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Special cases tend to break
automation
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We are all special cases
Albert Camus
” “
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No, we don’t want any special cases
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Consistency is what lets you
govern JIRA at scale
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Our Conclusions
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KISS is good.
We like KISS.
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But KICS is better
“Consistent”
Thank you!
JORDAN DEA-MATTSON • CHEF DE CUISINE • YAHOO
NOTES:
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PHOTO
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photo and shape and then choose
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menu. Double click the photo to edit
the scale and crop position.
I’m Jordan Dea-Mattson and I’ve introduced JIRA into five organizations. I’ve also worked with Matt Doar and ServiceRocket for years as well. They’ve introduced JIRA into hundreds of organizations But I’m here to talk about my sixth one. This time it’s for Yahoo. So how big is Yahoo these days? Big! We have many different tools and many integrations between them We’ve learned much from running the world’s largest Bugzilla instance (7M issues)
