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Employees: more than 148,400*
Branches: 8,643*
Banking operations
in 17 countries
International network spanning:
~ 50 countries
Global player in asset management:
€ 195.7 bn in managed assets4
Market leader in Central end Eastern Europe leveraging on the region's structural strengths
UniCredit - At a glance
* Source: UniCredit Company Profile, data as at September 30, 2014
2001 2010 2012
1. Domestic champion
Main
Waves
Ops&IT service factories
Centralization program in the Country: one common backbone
Carve-out of Ops &IT legal entities (transparency and accountability)
Country Integration
2. Cross-border integrator
IT and Ops Global factories
Cross-border operating model and IT systems across geographies
Selective outsourcing
Creation of global function of services
Ops near-shoring
Selective outsourcing
3. Business enabler
Integration CEE Countries
Operational machine enables business innovation
Full service delivery integration
Proactive role with the Business to innovate end-to-end operating model
Integrated services vs. internal customers
Group service
functions(RE, Proc, Security)
Efficient operator of centralized
services
Active manager of services portfolio
“Fully Integrated” service provider
Enabling a new customer relation
Introducing a Business Services Ecosystem
A Global player where global services constitute its core business
End-to-end delivery model at scale
UniCredit Business Integrated Solutions
4. Global player
From cost center to revenue center
From Instrumental Services to Business Integrated Solutions
UniCredit Business Integrated Solutions: Identity Card
AUSTRIA
ITALY ROMANIA
POLAND
HUNGARY
UK
SLOVAKIA
GERMANY ~ 10.000 Fte’s*
( y/y pro forma)
■ 11 Countries**
■ 4 Wholly-owned subsidiaries*
* Data as at December 31, 2013.** UniCredit Business Integrated Solutions operates also in 2 branches, one located in New York and one in Singapore.
UniCredit Business Integrated Solutions is the first concrete milestone within the Group Strategic Plan 2012 announced in November 2011 to be achieved.
Owned by UniCredit, is created from the integration and consolidation of 16 Group companies (among them UGIS, UCBP, URE, UC) and is dedicated to providing services in the sectors of Information and Communication Technology (ICT), Back Office and Middle Office, Real Estate, Security and Procurement.
A new business model, unique in the European banking sector, focused on Business needs (i.e. Commercial Banking, Global Markets, CEE), not only on providing services.
CZ REP.
NET EQUITY: € 406,011,164*
TOTAL REVENUE: € 2,328,665,282*
UniCredit Business Integrated Solutions’ model based on the definition of the Business Lines, as a single focal points, integrating all the Service Lines elements together with a cross coverage of all infrastructural factories
Relevant dimensions organized with:
- Product perspective with an end-to-end approach covering all needs related to single products;
- Service perspective, where deliveries and production factors refer to an infrastructural view;
- Country perspective, with Country Manager as presidium of local deliveries and needs;
A full-service provider model fostering accountability while maintaining end-to-end complexity under control
Faster time-to-market:
- Deliver new products;
- React to regulatory changes (e.g., market risks, liquidity risks, etc.);
Dedicated and highly skilled specialists requiring market-linked compensation and dedicated HR approach (e.g. specialized domain knowledge)
RATIONALIZATION, HIGH QUALITY, HIGH FLEXIBILITY, RAPIDITY AND INNOVATION
Key characteristics of the new delivery model
MAIN PILLARS
5
An insight into UniCredit Business Integrated Solutions
THE APPROACH OF A NEW BUSINESS MODEL
SERVICES IT Applications Back / Middle Office Client Support ICT Infrastructure ICT Security Real Estate & Logistics Procurement
RomaniaHungarySlovakiaPoland
BUSINESS LINES Commercial Banking Networks Global Markets GTB and other Product Factories CFO CRO HR CEE Banks
ItalyGermanyAustriaCzech Republic
Countriesfull service partial service
Organizational model
Fac
tory
Lay
er
ICTICT
Client SupportClient Support
OperationsOperations
SecuritySecurity
Ban
kin
gS
ervi
ce L
ines
Infr
astr
uct
ura
lS
ervi
ce L
ines
Go
vern
ance
L
ayer
Legal and Compliance Human Resources
Risk Management Planning, Finance & Administration
Identity & Communications
Real EstateReal Estate
ProcurementProcurement
Business Lines
CB CEE
Global Enterprise Services
Organization & Logistics
Global Markets
Commercial Banking MM
Mature Countries
LEs/Branches
Germany
Austria
Foreign Branches Management
Transactional Products
CSO
Post
Tra
de
Serv
ices
IT Gov.
Co
mp
lin
ce
&
Au
dit
GR
M
Glo
ba
l H
R
CF
O
Mu
ltic
ha
nn
el
& C
ore
B
an
kin
g
As at October 1°2014
Strategic Industrial PlanningStrategic Industrial Planning
Transformation Office
Transformation Office