2. Section 7:Managing ConflictWhat is Conflict? 3. Reflection
Is conflict inevitable in your organisation?Please list thethreemajor reasons why conflicts occur in your organisation.Remember that conflicts can vary from relatively minor disagreements to major disputes.
Your answers may have included:
changing managerial roles;
time and resource constraints; and
dealing with customers.
4. A classic framework for viewing employment relationships 5. Conflicts can arise at a number of levels: 6. Examining Positive and Negative Aspects of Conflict
conflict is inevitable means the management task is not to eliminate conflict but rather to manage it, to produce creative/positive rather than destructive/negative outcomes.
List (a) fivepositiveoutcomes and (b) fivenegativeoutcomes that you have observed emanating from conflict situations.