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Largest and fastest growing industriesCommon dynamics
Delivery of services and productsCustomer and guest impressions are critical
Scope of Hospitality and Tourism Industries
Travel Air Cruise Rail Coach Auto Eco tourism• Lodging Hotels Motels Meeting, Convention and Exposition Restaurants Managed services Recreation
Attractions Gaming Parks Recreations
Characteristics of the Hospitality Industry
Product is intangible and perishableNo such thing as business hoursHospitality operations run on a 24 hours basis all year
roundCharacterized by shift work
Careers in Hospitality IndustryBased on quality of servicePersonal qualities needed:
HonestyWillingness to work hardTeam playerWillingness yo work long hoursAbility to deal with stressGood decision making skillsDedicated to exceptional serviceDesire to Exceed guest expectation
Professionalism and Etiquette
Companies expectations vary but must be metEtiquette is how we behave and make others feel
comfortableFirst impressions are critical Table mannersTreat others with dignity and respect