A BRIEF KNOWLEDGE ABOUT

“HOSPITALITY INDUSTRY”

WHAT IS THE WORD OF HOSPITALITY ?

Hospitality means a relationship between a guest and host. In Latin word meaning “Friendliness to guests”.

Showing hospitality involves making others feel comfortable and welcome in home.

Hospitality is also known as the act of generously providing care and kindness to whomever is in need.

Hospitality is also the friendly reception and treatment of guests or strangers.

WHAT EXACTLY IS THE HOSPITALITY INDUSTRY ?

Most of people think that hotels alone belong to the hospitality industry, but hotels are one sector of this industry.

Hospitality industry also includes in Airlines Cruise ships Fancier Trains Restaurants General Tourism Event planning Fast food Restaurant Multi national Company

DEFINITION OF HOTEL

A commercial establishment providing lodging,meals,and other guest service, in general called “hotel”.

H-HospitalityO- OrganizationT- TruthfulnessE-Eager to serveL- Loyalty

CLASSIFICATION OF HOTEL Hotels are classified according to the hotel

size,location,target markets, levels of service, facilities provided, number of rooms, ownership and affiliation etc..

Size or no. of rooms Under 200 rooms 200 to 399 rooms 400 to 700 rooms More than 700 rooms

Target Markets. Hotel targets many markets and can be classified

according their markets they attempt to attract their guests. Common type of markets include business,airport,suites,resedintal,resort,timeshare,casino,convention and conference hotel.

A. Business hotels B. Airport hotelsC. Suite hotelsD. Extend stay hotelsE. Serviced apartmentsF. Resort hotelsG. Home staysH. Vacation rentalsI. Casino hotelJ. Conference and convention centers

Level of Service

A. World class serviceB. Mid-range serviceC. Budget/Limited service

Ownership & Affiliations

A. Independent/Single owner hotelsB. Chain hotels

KEY MEMBERS OF HOTEL

Front Office House Keeping Concierge

F & B Service Food Production Maintenance

MANAGEMENT TEAM

Accounting Department Sales & Marketing Team

Catering Team Executive Team Leaders

Note: If you have any question about this industry then please

ask

WHAT IS THE BASIC WANTS OF THIS INDUSTRY WHEN YOU WILL ENTER?

The main objective of team work is for the organization to realize its full potential despite any possible differences individuals might have.

WHAT ARE MOST IMPORTANT ASPECTS OF THIS INDUSTRY WANTS FORM YOU?

Grooming

Communication

Patient

Punctuality

Positive attitude

Responsibility

IS TWO MONTHS COURSE AND THE MINIMUM QUALIFICATION SUFFICIENT TO ENTER IN THIS INDUSTRY?

Yes ,because today hospitality industry are growing very rapidly and in the competition market need more fresher for this industry so this is enough to do entering for this industry. Don't worry go ahead industry will train you for better

CAN WE START OUR CARRIER IN A STAR HOTEL?

Very silly question?

Step by step and the thing is done and opportunities don’t happen you will create them, its simple every thing and position has a right time. If you will start from zero then obviously you will become a hero. So start your carrier from zero and keep patient sure you will get what you never think.

IS ADJUSTMENT NEED TO THIS INDUSTRY?

Yes, When you placed to a new area the whole surrounding is new for you And in some situations will not get which was you got in your place. So adjustment is compulsory and by and by the problem will solve. And in an other ways when you will start a new offcurese will find hurdles in your way so don’t worry about it. Lets start with full enthuse.

“Happiness comes from some curious adjustment to life”

A CONVERSATIONS WITH MS.RUCHI BHATNAGAR

Thanks

Prepared by: Biswajit Mohapatra