Hospitality Industry Hk

8/6/2019 Hospitality Industry Hk

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WELCOME TO THE


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'Hotel Industry in India' iseroding its competitiveness

as a cost effective

destination.

'India Hotel Industry' isadding about 60,000

quality rooms,

currently in different stagesof planning and

development and shouldbe ready by 2012.


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Government has approved 300 hotel projects, nearly half of whichare in the luxury range. Sources said, the manpower requirements

of the hotel industry will increase from 7 million in 2002 to 15million by 2010.


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'Hotel Industry in India' is set

to grow at 15% a year. This

figure will skyrocket in 2010,when Delhi hosts the

Commonwealth Games.

Already, more than 50international budget hotel

chains are moving into India to

stake their turf.

Therefore, with opportunities

galore the future 'Scenario of

Indian Hotel Industry' looks

rosy.


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The Institute itself regulates admissions to 1 year Diploma Courses in the

month of May

ELIGIBILITY : 10 + 2 ( ANY STREAM )

DURATION :1 YEARS EACH

AFFILIATION : NCHMCT , NOIDA ( Ministry of Tourism )


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y Reports on time

y With positive attitude

y Mature

y Maintains control and composure

y Smiles readily

y Pleasant, cordial and a people person


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y With sense of humor

y Smart

y Creative

y

With good listening skillsy Flexible

y Innovative

y A team player

y With eye for detail


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y With practical skills, knowledge and aptitude

y Mathematical skills (for cashiering and

accounting tasks)

y Keyboarding (recordkeeping and computeroperation)


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y Dress appropriately

y Observe proper grooming

y Use minimum jewelry

y Neat and always presentable


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1. Uniformed Service department

y Bell Attendant

y Door Attendant

y Valet Parking Attendant

y Transportation Personnel

y Concierge


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y 2. FrontDesk

y Receptionist

y FrontDesk Agent

y Cashier

y Mail and information clerk


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y Reservation Manager/ F O MANAGER


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y

y

y


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y

Palm Garden Raffles

Singapore


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y

y


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PRIMARY- Ensure cleanliness of guestrooms, hallways

and public areas

Ensures the integrity of the original design &

condition of the guestrooms, facilities & equipment ,furniture & fixtures

SECONDARY- Provides uniforms, lost & found items,

linen, activities of seamstress

SUB-FUNCTIONS-All HK associates reports hereproperly uniformed on time, receive their station

assignments, work orders & pass keys


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yAll HK telephone calls are receive here &

message are sent out to the different sections

y HK office provides policy & storage for lost &

found items & keep track of themyAll linen & flower arrangement requirements in

any areas of the hotel are controlled through the

HK office


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y 1. Guestrooms Maintenance

y - Maintaining cleanliness and orderliness in

the guestroom

y 2. Maintenance ofPublic Areas

y - Maintaining the cleanliness and orderliness

in all public areas which include lobby,

corridors, function rooms, grounds, etcy 3. Maintenance of Linen/Laundry Service

y - Collecting and delivering laundry items for

house guests or in house occupants


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y 4. Washing, issuance, repair and inventory of

employees uniforms

y 5. Installation, cleaning and maintenance of

fixture and facilitiesy 6. Provision of special service like baby sitting,

mending, polishing shoes, etc.


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y 3. SANITATION

y -The whole area is free from all sources of

bacterial contamination such as undisposed

garbage and leftover, stagnant watery -Wet garbage is properly underlined with

plastic, covered and disposed regularly

y 4. GUEST COMFORT

y - Rooms are properly ventilated and lighted

y - Guests are not disturbed by noise and other

forms of distractions


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y 5. EYE APPEAL

y -Ambiance is soothing to the eyes, not dim or

dull

y Wall decors and TV sets are posted at eyelevel

y 6. SAFETY

y - The rooms, function rooms and public areas

are free from any safety hazards like open

electrical outlet, dangling wire, damaged tiles,

slippery floors, broken chairs, etc..


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EXECUTIVE HOUSEKEEPER

ASSISTANTHOUSEKEEPER/MANAGER

Supervisor

ROOM ATTENDANTS


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Basic Function

Performs routine duties in the cleaning andservicing of guestrooms and baths undersupervision of an inspector.

Dutiesand Responsibilities1. Enters and prepares the room for cleaning.

2. Makes the bed.3. Dusts the room and furniture.

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4. Replenishes guestroom and bath supplies.

5. Cleans the bathroom.

6. Cleans the closet.7. Vacuums and rakes the carpet.

8. Checks and secures the room.

Relationships

Reports directly to the inspector.

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(continue

d)


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y PRIMARY ROLE: Manages the HK dept. &

ensures that set standards & procedures are

maintained & achieved at all times

y Supervises the asst. Exec. HK, all supervisor ofvarious sections & other rank & file positions

y Sits on the hotels Exec committee & work with

the other dept heads & Gen mgr.


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y Other responsibilities

y Plans/organize staffing & manpower plotting

y Decides & outlines all HK activities

y

Assists in preparation of the annual budgety Implements cost control procedures within the

department


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Hotels,Hospitals,

Airlines,

Tourism

,BPO

s,

Hotels,Hospitals,

Airlines,

Tourism

,BPO

s,

MNCS etcMNCS etc


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Hospitality Industry Hk