EMPLOYEE ENGAGEMENT BENCHMARK

IN HOSPITALITY INDUSTRY

EMPLOYEE ENGAGEMENT BENCHMARKAn employee who is

fully involved in and enthusiastic about his/her work. willing to give discretionary effort towards the success of the organization.

The State of Being EngagedWhen QSRs come to India, they find it difficult to get experienced talent for strategic positions. There are very few people with relevant experience, especially in a global firm.Therefore employee engagement for retaining of potential talent in the industry become a vital task.QSR In India

Launch of Employee Engagement Program- Voice of McDonaldsOlympic Crew ChampionshipMcDonalds launched 'meet our people', which seeks to humanise staff in uniform - and to celebrate and feature a selection of McDonald's staff. The campaign, which set out to show employees as 'talented individuals from all walks of life.McDonalds Employee ActivitiesMcDonald's has given their employees a number of methods for horizontal and vertical engagement. For younger employees there is a social network called "Ketchup", an obvious pun on the words "Catch Up". This Facebook-style application allows employees to communicate with their peers, HR, and even senior management. The office has a red post box so that any employee can write an anonymous message and post it directly to the MDMcDonalds Employee Activities

Staff Engagement Day - An annual engagement day, where employees get to mix with their colleagues and have some fun. -A company quiz and sports activities followed by a BBQ and free ice cream for all.

Happiness at Work-A Happiness at Work team is formed, whose responsibility is to come up with ideas and represent their colleagues to drive change and ensure that Domino's is a great place to work.-Employee of the Month awards has been introduced.

Dominos Employee Activities

KFC beat off stiff competition to take home the HR Excellence Gold Award.KFC was shortlisted in five categories, winning for its employee engagement and being highly commended in the HR Team of the Year, Private Sector

KFCS Employee ActivitiesAn off site tour annually of complete team department wise for 3 daysThundering Thursday/Freaking Friday -employees goes to external venue -play games, have some contestFamily day once a yearTeam lunch/dinnerCash incentives for movies, dinnerBirthday celebration

KFCS Employee Activities

AAW (Associate appreciation week)-Marriott celebrates every year and marks the anniversary of its founding, by setting aside a week to express appreciation to theirfamily of associates.

Espresso with GM- It is a kind of forum in which all the employees sit with the GM and share all their (good and bad) experiences, and also discuss any problem that they are facing.-These meetings are held once in every two months.Associate Meet-This meet is held once in a month in which the GM of JWMC discusses the balance score card, the overall guest satisfaction score withtheemployees.

Marriotts Employee ActivitiesStanding Ovation - In this the heads of every department have to write a story about any extraordinary work that any of the employees does and then that employee will be rewarded in the associate meet.Chak De GSS( Guest Satisfaction Survey)It is a type of feedback form given to the guests when they leave. The scores of this survey are calculated every month and are discussed in the associate meet. Chak de GSS indicates to raise the scores of guests satisfaction. And in the feedback form the guests have to write the name of the employee whom they think was the best and accordingly the points are given to the employee. These points are calculated and gifts are given during the redemption ofthe points.

Marriotts Employee Activities

The Oberoi Group provides multiple employee forums like:GMs address, departmental meetings, job chats, employee engagement surveys and corporate social responsibility initiatives.Employee concierge serviceEmployee children summer campsFitness programs at work etc.

Oberois Employee ActivitiesOberoi Alumni group -As employees move on from the Oberoi Group, they created a group via LinkedIn to allow ex-Oberoi employees to stay in touch with each other while keeping them apprised of company news.

Group also launched The Oberoi Group Careers page on Facebook with an aim to build a talent community for our current and future pipeline of hotels.

Oberois Employee Activities

Events like -Annual Day-Kids Day Out- Family picnics - Sawan Mela is organised.

Aditya Birlas Employee Activities

Icon awards at weekly/monthly/annual level.Spot awardsOutboundGames like:-Sandwich making competition-Castle building from newspaper-Desk Decoration on monthly basis.Potluck

Landmarks Employee ActivitiesThank you !!!