Welcome to the
HDI Central Florida Chapter!
5:30 PM – 6:00 PM: Registration, Networking, and Start Dinner
6:00 PM – 6:15 PM: Chapter Items & Introductions to Sponsors
6:15 PM – 7:30 PM: Presentation by Ryan Counts
7:30 PM – 7:50 PM: HDI Award Presentation
7:50 PM – 8:00 PM: Prize Drawings &Wrap Up
Event Sponsor for 12/17/19:
Thank You To Our Sponsors!
• Tuesday, 2/11/20: TBD topic by Gold Sponsor Serviceaide!
@ UCF FAC
• 4/21/20 – 4/24/20: SupportWorld Live
@ MGM Grand in Las Vegas!
• Thursday, 5/14/20: Details TBD
• Tuesday, 9/15/20: Details TBD
• 11/15/20 – 11/19/20: Service Management World
@ OMNI Resort at ChampionsGate
• Thursday, 12/10/20: HDI Annual Awards Event
– SupportWorld Live. Same great event – new name!⎹ April 19-24, 2020⎹ Las Vegas, NV | MGM Grand⎹
Learn more at www.supportworldlive.com
• Super Early Bird Savings end Friday, December 20th – Save up to $800
• Highlights: Keynotes featuring a hypnotist and inspirational leadership insights including the magic behind the Blue Man
Group plus an awards performance by them, amazing content including professional training, sessions, and in-depth
workshops and Conference Party at the world-renowned night club Hakkasan.
– Service Management World⎹ November 15-19, 2020 ⎹ Orlando, FL | Omni Resort at ChampionsGate⎹
– Desktop/Advanced Support Technician Course – New live and online course launch – for Tier 2/Tier 3!
– Check out our new Trouble Shooting and Problem-Solving course!
– Service Management Courses and Assessments
– Online Training Discount: through 12/31/19: Use Promo Code PIE19
• HDI Connect:
– Get involved! This is a great way to promote your chapter and invite new members to join.
What’s Hot at HDI
Happy Holidays from the HDI Team!
Call for HDI Local Chapter Officers
Our Esteemed Speaker!
“Does ITIL 4 Enhance
Enterprise Service Management?”
Finalists for HDI’s Best Service and Support Analyst Award
Nominee Organization Title
Management Solutions Senior Customer Support Analyst
Technical Support Help Desk