UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Do You Have Qualified Personnel for the Successful Mainstreaming of Systems Operations

UNIVERSITY OF MARYLAND

CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

Do You Have Qualified Personnel for the Successful Mainstreaming of Systems

Operations and Management?



Problem There is a lack of qualified

personnel that is hampering the successful mainstreaming of systems operations and management



SO….What is being done about it?



Discussed at SSOM Meeting

•Results of those discussions:– NCHRP Project 20-77 Transportation

Operations Framework

– Development of Operations Academy Senior Management Programwww.operationsacademy.org



NCHRP Project 20-77 Transportation Operations

Framework has been working to provide

part of the solution



NCHRP 20-77 DeliverablesThat Will Help

•Operations and Management Competencies Identified

•Database of Training Currently Available

•Identified Gaps in Existing Training

•Training Packages Developed



Competencies Identified

• Topic areas of skill needed by DOT personnel identified for:

– Senior, Mid-level, Technician

• Matrix developed and found at www.catt.umd.edu/documents/NCHRPMatrix.pdf





Database of Available Training

• Training that is currently available was researched

• Database of courses can be found at:

http://nttr.dot.gov



Gaps in Existing Training

• Current training available is inadequate

• Areas with little or no training was compiled

• Gaps can be found at:

www.catt.umd.edu/documents/GapAnalysis-3-2009.pdf

Contact us if you know of training that meets any of the gaps



Training Packages Developed

• Defines a curriculum for you

• Available for each topic area (competency)

• Consists of existing courses

• Process: Competency area =>Cell => Package

• Found at:www.catt.umd.edu/documents/NCHRPTrainingFramework.pdf



Typical Entry for Fundamentals of Public/Decisionmaker Outreach

• Effective Public Involvement ITE – Discuss approaches for involve the public in transportation studies and projects. – Resolve conflicts in ways that promote cooperation and effective solutions.

• Effective Community and Media Communication Kansas University Transportation Center – Implement pro-active communication.

• Explain issues management. – Frame an accurate message. – Write effective press releases and fact sheets. – Manage public meetings. – Conduct press interviews.



Contact Information

• Kathleen Frankle410-414-2925

[email protected]

Documents

UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Do You Have Qualified Personnel for the Successful Mainstreaming of Systems Operations