Unified Communicationsand Collaboration Portfolio

Ingram Micro’s Unified Communications and Collaborations (UCC) Division provides end-to-end solutions with a holistic approach to the entire communications ecosystem. We deliver an array of services to help you bring top-of-the-line UCC solutions to market:

■ UCC technical professionals ■ Sales and support teams ■ UCC-focused leadership

■ Supporting-technology technical expertise ■ Professional services—pre-sales, implementation and post-sales ■ Dedicated strategy team focused on industry direction and emerging trends

Voice Platforms enabling voice communications via hardphones, desktop clients, mobile clients (or any combo)

Video Platforms enabling video communications via conference room systems, telepresence rooms, desktop clients, mobile clients (or any combo)

Collaboration/Instant- Messaging Presence

Platforms enabling desktop/document sharing and accountability, virtual whiteboarding, and/or presence indication from desktop clients, mobile clients, conference room systems (or any combo).

Contact/Experience Center

Platforms providing a central point from which all customer contacts (or experiences) are managed; can include IVR (interactive voice response), ACD (automatic call distribution), visual IVR, social media, video, etc.

Messaging Platforms enabling both traditional voicemail and unified messaging func-tionality from desk phones, desktop clients, mobile clients (or any combo)

Mobility Platforms enabling enterprise voice, video and messaging over Wi-Fi, internet and cellular connections

Enterprise Social Social software platforms modified to conform to enterprise networks and regulations

Business Process Integration (BPI)

Usually comprising middleware systems using various communication techniques; integrating business processes into communication flows, greatly reducing need for redundant human intervention

Reporting/MonitoringPlatforms enabling real-time data collection, storage, analysis and reporting of communications systems; providing valuable insight into past, present and future issues and trends

InfrastructurePlatforms including networking, servers and storage, security (network and physical), and transport. These platforms provide the backbone for UCC and communications as a whole.

CATEGORIES SOLUTIONS COMMON INTEGRATIONS

Voice Video Collaboration Contact Messaging Mobility Enterprise Business Reporting Infrastructure Instant- Experience Platforms Social Process Monitoring Messaging Center Integration Presence

© 2017 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. All other trademarks are the property of their respective companies. Products available while supplies last. Prices subject to change without notice. 3/18 AR2018.2133.2

Unified Communications and Collaboration

Key

Endpoint/Solutions

Platform

Exclusive Vendors

Vendors

8X8

AirWatch

AVer

AVFI

AVTEQ

Barco

Belkin

Black Box

BlueAnt

Bogen

Cisco

ClearOne

CP Technologies

CyberData

Dialogic

DuVoice

EnGenius

Fortinet

Grandstream

HP

Huddly

IBM

iMeet

InFocus

Intermedia

Jabra

Juniper

Konftel

Logitech

Lutron

Meru Networks

Microsoft

Mitel

MultiTech Systems

Nomadesk

NuWave

Obihai

Office 365

Ooma

Phoenix Audio

Plantronics

Plenom Busylight

Polycom

Revolabs

RingCentral

Sennheiser

SherWeb

Smart Technologies

Tenable

Teo

Ubiquiti

Uniden

VTech

VXi

wePresent

Yealink

Zoom

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