Unified Communications: Drivers & Benefits

Brian Fenix

Business Development Manager

Unified Communications and Collaboration

HP Services

Brian Fenix

Business Development Manager

Unified Communications and Collaboration

HP Services

HP Overview

The worlds largest IT company - $104bn FY07

The worlds 6th largest software company

Ranked the 8th most sustainable corporation in the world by the The Global 100.

Enables more than 200 million mobile phone subscribers.

Powers 106 of the world’s 120 stock exchanges

$5bn Health and Life Science business

HP Services are one of the largest System Integration partners for both Microsoft and Cisco WW

The Microsoft and HP partnership is one of the oldest of its kind in the industry with more than 20 years of combined marketplace leadership. Our focus on innovation and synchronization, our technical expertise and track record, and stability-driven approach enable us to offer proven

Frontline Innovation for the way you run your business.

The benefits to customers:The benefits to customers:• Adaptability• Credibility• Stability

The benefits to customers:The benefits to customers:• Adaptability• Credibility• Stability

HP / Microsoft Frontline Partnership

Reducing HP’s climate impact

HP’s goal is to reduce the

combined energy consumption of

our operations and products to 20%

below 2005 levels by 2010.

Enabling our customers to developsustainable computing plans

Re-designing data centres to make the best of smart cooling technologies

Archiving and data management processes Automation of energy saving procedures Virtualisation – partitioning large servers to run multiple

operating systems and thus increasing utilisation Deployment of thin clients for desktop users Mobile computing and remote working technologies which

transform the workspace and reduce energy costs Slashing travel costs through video conferencing

Research by Royal College of Physicians – Feb. 2008

Annual savings of 60,000 tonnes of carbon dioxide (CO2) and around £121m on travel costs could be achieved if 3% of NHS trusts used standard conferencing technology, according to research by the Royal College of Physicians.

Unified Communications & CollaborationKey Benefits

Reduce CO2 footprint

Streamline IT and facilities management

Enhance collaboration and service delivery

Drive significant time savings for employees

Unified Communications and Collaboration

As of Aug 20, 2007

Market MomentumMarket Momentum

Healthcare Objectives and Challenges

Integrate and transfer Integrate and transfer medical information from medical information from various systems various systems

Enable effective Enable effective communication between communication between caregivers and patientscaregivers and patients

Improve real-time Improve real-time collaboration among collaboration among care teams who consult care teams who consult on patient careon patient care

Support staff training and Support staff training and continuing medical continuing medical educationeducation

Connect IT at the hospital Connect IT at the hospital with remote with remote environmentsenvironments

Healthcare ObjectivesImproving patient outcomes while managing costs and privacy

Reduce medical errors Reduce medical errors and promote patient and promote patient safetysafety

Traditional Hospital design – multiple proprietary networks

24/7 MonitoringBreakdownPlant TuningConditioned MonitoringCar Park Utilisation

FIREFunctionality checksDetector serviceFire, Life, Safety

ACCESSDoorsBuildingsOccupancyFeed Forward

ENERGYUtility Monitoring(Elec/Water/Gas/Oil)Tenant BuildingAir/WaterHeatLightingBack-up Generation

HVACAir-Handling UnitBoilersPumpsFansEnergy ControlVariable Air VolumeAir Quality

LIFTSBreakdownMaintenanceTraffic Performance

SECURITYDoors/CamerasPIRIntegration

LIGHTINGSchedulesOccupancy Sensing

COMMUNICATIONSVoice/Video/Data

Multiple Control Environments

Central Monitoring & Control

24/7 MonitoringBreakdown AlarmsCentral Plant TuningHVAC Conditioned Car Park Utilisation

FIREFunctionality checksDetector serviceFire, Life, SafetyIP Gateway to 1st Responder

ACCESSDoorsBuildingsOccupancyFeed Forward

ENERGYUtility Monitoring(Elec/Water/Gas/Oil)Tenant MonitoringAir/WaterHeatLightingBack-up Generation

HVACPerformance OptimisationAir-Handling UnitBoilersPumpsFansEnergy ControlVariable Air VolumeAir Quality

LIFTSBreakdownMaintenanceTraffic Performance

SECURITYDoors/CamerasPIRIntegration

LIGHTINGSchedulesOccupancy SensingTenant Metering

COMMUNICATIONSVoice/Video/Data

Digital Hospital Design – single converged IP network - the new utility

Whatever you’re using

Whatever you’re doing

Wherever you are

HP’s vision ofUnified Communications and Collaboration

At your Desk

Branch Office

In the Air

On the Road

UnifiedCommunications

& Real-time Collaboration

BusinessApplicationsIntegration

Head Office

PC

MobilePhone

PDA

At Home

Desk Phone

Blackberry

Unified Communications & Collaboration Value to Healthcare Providers

Reduced medical errors and improved patient safety

Improved productivity for healthcare professionals

Improved access to patient information at the point of care

Improved healthcare worker job satisfaction

Simplified compliance with HIPAA and/or other regulatory mandates

Helpful tools for controlling the rapid rise in healthcare costs

Better quality patient care

Improved patient satisfaction and patient care outcomes

ScenarioMedical Training and Education

Keep the care team up-to-date with medical advances and policies

KPIs

Industry Drivers

Industry Benefits

Improved caregiver skill level, expertise,

and reputation

Improved productivity through employee

convergence on medical care, diagnoses, and

consultations

Improved compliance with regulations,

such as HIPAA

Expensive to train and educate staff, and to lead team-

building from remote locations

Standard procedures needed to improve operating model

Inefficient collaboration for clinical and

research meetings

Medical Training and Education Keep the care team up-to-date with medical advances and policies

Training completion,

accreditation rates, and meeting attendance

Certificationlevel

Reduced medical errors and improved

processes and patient outcomes

Better adherenceto requirements and procedures

Required accreditation and

regulatorycompliance to avoid

liability events

Bucks New University

Partnership with HP covering both the delivery of IT infrastructure requirements and an enhanced learning experience, includes:

– implementing Voice over IP (VoIP) for all internal telephony requirements– implementing wireless networks throughout the High Wycombe campus– re-architecting the current data network– introducing an integrated access and security capability on the campus– enabling location independent learning for nursing students in Uxbridge– providing fully interactive computer based learning environments– implementing a multimedia resources capability with access to major

reference sources– developing e-learning and distance based learning, making full use of inter-

activity and real-time methods

York Health Trust

HP Services and implemented a high speed convereged network and IP telephony at York Health Trust.

Single voice and data network slashed management costs

Network provided the foundation for advanced applications to improve patient care and streamline collaboration with partner care providers.

Unified Communications and Collaboration Journey

Evolution rather than revolution

Large installed base of mobile devices PBX with various applications IP network in place Data center operational Data messaging system – e-mail, instant messaging Support & management in place

….50-75% of solution components already in place

Where are organizations today?

Select core components– Identity & presence

– Collaboration

– Voice & conferencing

– UM & telephony

Understand the key touchpoints– Governance

– Security

– Application & workflow integration

– Service Management

Build the right foundation UC Infrastructure Servers - Network – Directory - PC - PDA

UC Business IntegrationSecurity – Applications – Control – Governance - Transformation

BusinessPeople & Org.GovernanceOper. & Mgmt

UC Core Components

Productivity & Collaboration

Unified Messaging

Voice & Conferencing

Identity & Presence

FocusArea

Unified CommunicationsBuilding the Solution

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Using common infrastructure, management, securityand standardized HW/ SW platforms

Tailored to the unique requirements of individual clients

Mobile telephony -

IP telephony -

Enterprise applications -

IP network upgrade -

WLAN networking -

Portal -

E-mail upgrade -

Unified Messaging -

Collaboration (audio/video) -

Presence/Instant Messaging -

Management -

Time

Company ACompany B

Solution elements

12

3

4

5

6

7

8

9

10

11

1

2

3

4

56

7

8

9

Phased approach

The UCC Journey is different for everyone

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HP Unified Communications

HP Unified Communications Step by Step Methodology

HP UC Components :Services solutions, to help Plan Implement and Support UC strategyTechnology solutions, from HP and leader UC solution partners

Solutions

UC Business IntegrationSecurity – Applications – Control – Governance - Transformation

UC Infrastructure Servers - NetworkData Centers - PC - PDA

UC Solutions

Productivity & Collaboration

Unified Messaging

Voice & Conferencing

Identity & Presence

Evolutionary Consulting & System Integration Approach

Roll-out

Pilot

Design

Strategize

Analyze

Identify

VerifySupport

Manage

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Follow up

UCC Executive Briefing Center Offerings– Discovery Workshops

– Assessment Workshop (Business/Functional/Technical)

– Strategy & Visioning Workshops

– UCC Demo

– Duration: Half Day, Full Day, 2 Half Days , 2 Full Days

– Featured UCC technology from Microsoft, Cisco, Nortel & Ericsson

HP UC Roadmap Service– Ensuring business & IT alignment

– Recommending approach and investments

– Identify future state and implications

– Roadmap & measure

Pilot & Implementation Services

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Why HP & Microsoft for your Unified Communications

Focus on business value first. – Improve ROI and reduce payback period

Risk less and evolutionary approach.– Maximize investments– Industry best practices approach– Step approach

Enabling the complete vision– Complete product and services offering from mobility to infrastructure – Business Application and Business Operations complete offering

Leveraging actual desktop and network investments – Leading UC Technology integration capability

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