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Unified Communications and Collaboration

Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

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Page 1: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Unified Communications and Collaboration

Page 2: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Ingram Micro—your ideal unified communications and collaboration partner.Unrivaled agility. Deep market insights. Dependable expertise. If this describes your ideal unified communications and collaboration partner, you’re going to love Ingram Micro. We also offer many other resources to help you grow your business:

Ingram Micro Financial Solutions For credit and lease options, turn to Ingram Micro. We make it easy and profitable to offer credit and leasing to help solution providers shorten the sales cycle. For more information on Ingram Micro Financial Services, contact your Ingram Micro sales representative. For leasing assistance, call (877) 877-0035 or email [email protected].

Ingram Micro Solution Design & ServicesOur team of technical support specialists can provide complete technical answers to questions on UCC solutions and more. With skills in solution recommendations, product configurations, technology education and “best of breed” solution recommendations, these experts provide the insight and demand-creation services that enable success. For solutions, call (800) 445-5066, ext. 76101.

Configuration ServicesIngram Micro’s configuration flexibility allows for implementation of services that include software and hardware integration, asset tagging, kitting services and staging solutions. Our integration center is also ISO certified and adheres to the highest quality assurance and control standards, processing multiple configuration work orders and build types. Let Ingram Micro’s configuration specialists eliminate your hefty investments. Call (800) 456-8000 today for more information.

What makes us betterTRAINING

IT STAFFING

We’re the only provider who can address the full value lifecycle.

Digital Transformation Solutions Ingram Micro Digital Transformation Solutions enables you to effectively deliver value to your customers through the entire IT lifecycle. We offer you the opportunity to evaluate, discover, report, deploy and service new technology solutions—with both current and prospective customers. Learn more by visiting ingrammicrolink.com.

Page 3: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Unified Communications and Collaboration portfolioIngram Micro’s Unified Communications and Collaborations (UCC) Division provides end-to-end solutions with a holistic approach to the entire communications ecosystem. We deliver an array of services to help you bring top-of-the-line UCC solutions to market:

■ UCC technical professionals ■ Sales and support teams ■ UCC-focused leadership

■ Technical expertise in complementary technologies ■ Professional services—pre-sales, implementation and post-sales ■ Dedicated strategy team focused on industry direction and emerging trends

Voice Platforms enabling voice communications via hard phones, desktop clients, mobile clients (or any combo)

Video Platforms enabling video communications via conference room systems, telepresence rooms, desktop clients, mobile clients (or any combo)

Collaboration/instant- messaging presence

Platforms enabling desktop/document sharing and accountability, virtual whiteboarding and/or presence indication from desktop clients, mobile clients, conference room systems (or any combo)

Contact/ experience center

Platforms providing a central point from which all customer contacts (or experiences) are managed; can include IVR (interactive voice response), ACD (automatic call distribution), visual IVR, social media, video, etc.

Messaging Platforms enabling both traditional voicemail and unified messaging func-tionality from desk phones, desktop clients, mobile clients (or any combo)

Mobility Platforms enabling enterprise voice, video and messaging over Wi-Fi, internet and cellular connections

Enterprise social Social software platforms modified to conform to enterprise networks and regulations

Business process integration

Usually comprising middleware systems using various communication techniques; integrating business processes into communication flows, greatly reducing need for redundant human intervention

Reporting/monitoringPlatforms enabling real-time data collection, storage, analysis and reporting of communications systems; providing valuable insight into past, present and future issues and trends

InfrastructurePlatforms including networking, servers and storage, security (network and physical) and transport, providing the backbone for UCC and communications as a whole

CATEGORIES SOLUTIONS COMMON INTEGRATIONS

Voice Video

Collaboration/ instant-

messaging presence

Contact/ experience

center

Messaging platforms

Mobility

Enterprise social

Business process

integration

Reporting/ monitoring

Infrastructure

Page 4: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

VendorsVendors

Technologies TechnologiesEND SOLUTIONS PLATFORM

A–FAMX

AVFI

Belkin

Black Box

Bogen Communications

CyberData

Dolby (exclusive vendor)

EnGenius

G–LGrandstream Networks

Harman

Highfive

HP

Jabra/BlueParrot

JBL

Juniper

Konftel

Logitech

Lutron

M–RNice-InContact

Ooma (exclusive vendor)

Phoenix Audio (exclusive vendor)

Plenom

Poly (Polycom and Plantronics)

S–ZSennheiser

SIP Print

Unident

VHT

VTech

VXi

Yamaha UC

YEALINK

Zoom (exclusive vendor)

Collaboration

Contact center

Enterprise social

Infrastructure

Messaging platforms

Mobility

Process integration

Reporting and monitoring

Video

Voice

Collaboration

Contact center

Enterprise social

Infrastructure

Messaging platforms

Mobility

Process integration

Reporting and monitoring

Video

Voice

8x8

A–FAirWatch

AVer

AVTEQ

Barco

Black Box

BlueAnt

BlueJeans (exclusive vendor)

Bogen Communications

Cisco

ClearOne

CP Technologies

CyberData

Dialogic

DuVoice

Fortinet

G–LHuddly

IBM

iMeet

Intermedia

M–RMeru Networks

Microsoft

Multi-Tech Systems

MXL/Marshall

Nomadesk

NuWave

Obihai Technology

Office 365

Poly (Polycom and Plantronics)

RingCentral

S–ZSherWeb

Smart Technologies

Steelcase

Tenable

Ubiquiti (exclusive vendor)

VHT

Yamaha UC

Page 5: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Enterprise social

Poly (Polycom & Plantronics)

Contact center

Barco

Cisco

Dialogic

Intermedia

Infrastructure

CP Technologies

CyberData

Meru Networks

Collaboration

Barco

Black Box

BlueJeans

Cisco

ClearOne

IBM

iMeet

Intermedia

Microsoft

MXL/Marshall

Nomadesk

Poly (Polycom & Plantronics)

RingCentral

Smart Technologies

Steelcase

Yamaha UC

Endpoint Technologies

TechnologiesIngram Micro Unified Communications and Collaborations

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendors

ENDPOINT SOLUTIONS

Page 6: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Process integration

Black Box

VHT

Mobility

8X8

AirWatch

BlueAnt

BlueJeans

Intermedia

Microsoft

Multi-Tech Systems

RingCentral

Reporting and monitoring8X8

AirWatch

Intermedia

Tenable

Messaging platforms

Microsoft

Office 365

RingCentral

SherWeb

TechnologiesIngram Micro Unified Communications and Collaborations

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendors

ENDPOINT SOLUTIONS

Page 7: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Voice

Bogen Communications

Cisco

ClearOne

Dialogic

DuVoice

Fortinet

Huddly

IBM

Intermedia

Microsoft

Multi-Tech Systems

MXL/Marshall

NuWave

Obihai

RingCentral

Ubiquiti

VHT

Video

AVer

AVTEQ

BlueJeans

Cisco

ClearOne

Huddly

IBM

iMeet

Intermedia

Microsoft

NuWave

Obihai

Poly (Polycom & Plantronics)

RingCentral

Ubiquiti

TechnologiesIngram Micro Unified Communications and Collaborations

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendors

ENDPOINT SOLUTIONS

Page 8: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Mobility

Reporting and monitoring

Mobility

Reporting and monitoring

Video

Video

Collaboration

Collaboration

Contact center

Process integration

Mobility

Collaboration

Mobility

Video

Voice

Endpoint Vendors

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendors

ENDPOINT SOLUTIONS

VendorsIngram Micro Unified Communications and Collaborations

Page 9: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Collaboration

Contact center

Video

Voice

Collaboration

Video

Voice

Infrastructure

Infrastructure

Contact center

Voice

Voice

Voice

Video

Voice

Collaboration

Video

Voice

Collaboration

Video

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendors

ENDPOINT SOLUTIONS

VendorsIngram Micro Unified Communications and Collaborations

Page 10: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Collaboration

Contact center

Enterprise social

Mobility

Video

Voice

Infrastructure

Collaboration

Messaging platforms

Mobility

Video

Voice

Mobility

Voice

Collaboration

Voice

Collaboration

Video

Voice

Video

Voice

Messaging platforms

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendors

ENDPOINT SOLUTIONS

VendorsIngram Micro Unified Communications and Collaborations

Page 11: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Collaboration

Video

Collaboration

Enterprise social

Messaging platforms

Mobility

Video

Voice

Reporting and monitoring

Mobility

Collaboration

Reporting and monitoring

Collaboration

Video

Voice

Collaboration

Process integration

Voice

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendors

ENDPOINT SOLUTIONS

VendorsIngram Micro Unified Communications and Collaborations

Page 12: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Enterprise social

Obihai

Contact center

Nice-InContact

Poly (Polycom & Plantronics)

SIP Print

Infrastructure

CyberData

Collaboration

AMX

Dolby

EnGenius

Harman

Jabra/BlueParrot

JBL

Konftel

Logitech

Plenom

Poly (Polycom & Plantronics)

Yealink

Zoom

Platform Technologies

TechnologiesVendors

ENDPOINT SOLUTIONSTechnologies PLATFORMCONTACT

Ingram Micro Unified Communications and Collaborations

MAIN MENUTechnologiesVendors

PLATFORM

Page 13: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Process integration

VHT

Mobility

Belkin

Reporting and monitoringBlack Box

Nice-InContact

SIP Print

Messaging platforms

AMX

Harman

JBL

TechnologiesVendors

ENDPOINT SOLUTIONSTechnologies PLATFORMCONTACT

Ingram Micro Unified Communications and Collaborations

MAIN MENUTechnologiesVendors

PLATFORM

Page 14: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Voice

CyberData

Dolby

EnGenius

Grandstream Networks

Highfive

HP

Jabra/BlueParrot

Juniper

Konftel

Logitech

Ooma

Phoenix Audio

Plenom

Poly (Polycom & Plantronics)

Sennheiser

VHT

VTech

Video

AMX

AVFI

Bogen Communications

Dolby

EnGenius

Harman

Jabra/BlueParrot

JBL

Konftel

Logitech

Lutron

Phoenix Audio

Plenom

Poly (Polycom & Plantronics)

Sennheiser

Uniden

VTech

VXi

Yamaha UC

Yealink

Zoom

VXi

Yamaha UC

Yealink

Zoom

TechnologiesVendors

ENDPOINT SOLUTIONSTechnologies PLATFORMCONTACT

Ingram Micro Unified Communications and Collaborations

MAIN MENUTechnologiesVendors

PLATFORM

Page 15: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Collaboration

Messaging platforms

Video

Video

Mobility

Reporting and monitoring

Video

Voice

Collaboration

Video

Voice

Collaboration

Video

Voice

Voice

Collaboration

Messaging platforms

Video

Voice

Platform Vendors

TechnologiesVendors

ENDPOINT SOLUTIONS PLATFORMCONTACTMAIN MENU

TechnologiesVendors

PLATFORM

VendorsIngram Micro Unified Communications and Collaborations

Page 16: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Voice

Collaboration

Video

Voice

Voice

Collaboration

Messaging platforms

Video

Collaboration

Video

Voice

Collaboration

Video

Voice

Video

Contact center

Reporting and monitoring

Voice

TechnologiesVendors

ENDPOINT SOLUTIONS PLATFORMCONTACTMAIN MENU

TechnologiesVendors

PLATFORM

VendorsIngram Micro Unified Communications and Collaborations

Page 17: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Video

Voice

Collaboration

Video

Voice

Collaboration

Video

Voice

Video

Voice

Contact Center

Reporting and monitoring

Video

Voice

Process integration

Voice

Video

Voice

Video

Voice

Video

Voice

TechnologiesVendors

ENDPOINT SOLUTIONS PLATFORMCONTACTMAIN MENU

TechnologiesVendors

PLATFORM

VendorsIngram Micro Unified Communications and Collaborations

Page 18: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Collaboration

Video

Voice

Collaboration

Video

Voice

TechnologiesVendors

ENDPOINT SOLUTIONS PLATFORMCONTACTMAIN MENU

TechnologiesVendors

PLATFORM

VendorsIngram Micro Unified Communications and Collaborations

Page 19: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

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TX

Field sales

Barbara L. Buchnowski Sr. Sales Executive—Eastern [email protected] (214) 770-3996

Gary Sicherman Sr. Sales Executive—Central [email protected] (248) 793-3650

Jennifer Barish Sales Executive—Western [email protected] (714) 747-0574

Yudy Vinograd Sales Executive—Western, Texas [email protected] (714) 931-0202

Nick Anastos Senior Sales Executive—NETXUSA [email protected] (864) 312-5909

Team inbox: [email protected]

Management team

Stephen Yochum Sales Director [email protected] (716) 633-3600, ext. 67245

Elizabeth Prosser Sr. Sales Manager [email protected] (800) 456-8000, ext. 67224

Crystal Adamson Customer Service Supervisor, NETXUSA [email protected] (864) 292-7143

Lindsay Oprandi Supervisor, Inside Market Development [email protected] (800) 456-8000, ext. 67727

Channel development

Chad Simon Category Strategist, UCC [email protected] (760) 666-0165

Market development

Lindsay Wiltsie Sr. Solutions Sales Specialist Jabra / BlueParrot [email protected] (800) 456-8000, ext. 67078

Mark Hiser Sr. Support Rep Jabra / BlueParrot [email protected] (800) 456-8000, ext. 67349

Joella McLaurin Solutions Sales Specialist Poly [email protected] (800) 456-8000, ext. 67221

George Charley Solutions Sales Specialist II Poly [email protected] (800) 456-8000, ext. 66031

Maxwell Schultz Solutions Sales Specialist Poly [email protected] (800) 456-8000, ext. 66942

Colin Gannon Solutions Sales Executive Poly [email protected] (800) 456-8000, ext. 67284

Poly Support Katlyn Kleist, Joshua Harlach, Bethany Bennett [email protected] (800) 456-8000, ext. 76170

Sara Pacer Solutions Sales Specialist Smart / Yealink [email protected] (800) 456-8000, ext. 66627

Gina Rutecki Solutions Sales Specialist Microsoft Surface Hub [email protected] (800) 456-8000, ext. 65382

Jordan Partyka Solutions Sales Specialist Grandstream [email protected] (800) 456-8000, ext. 66318

Jeffrey Dehler Solutions Sales Specialist Bluejeans / Sennheiser [email protected] (800) 456-8000, ext. 67406

Solution Design & Services

Anthony Scordo Technical Account Manager II, UCC [email protected] (800) 456-8000, ext. 65339

Christian Cosentino UCC Champion [email protected] (800) 445-5066, ext. 76101

© 2019 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. All other trademarks are the property of their respective companies. Products available while supplies last. Prices subject to change without notice. 10/19 LH2019.15823

PLATFORMCONTACT

ENDPOINT SOLUTIONS MAIN MENUTechnologiesVendors

TechnologiesVendorsIngram Micro Unified Communications and Collaborations

Contact

Page 20: Unified Communications and Collaboration - Ingram …...Unified Communications and Collaboration portfolio Ingram Micro’s Unified Communications and Collaborations (UCC) Division

Unified Communications and Collaboration