IBM Unified Communications and Collaboration (UCC) Forum Moscow - UCC presentation...Sep 17, 2011 · Unified Communications and Collaboration (UC2) Industry leading online meetings,

Rick SchonbrunBusiness Unit Executive, Worldwide SalesUnified Communications and CollaborationIBM Collaboration Solutions Group

IBM Unified Communicationsand Collaboration

Get Social with UCC...

© 2011 IBM Corporation 2

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The world is connected: economically, socially, and technically

People are transforming the way they interact...

and transforming the way they communicate...


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What does it mean to be a social business?

● A social business is

Engaged

Transparent

Nimble● Nurtures networks of people to

create business value● Embraces new technologies

and operational models to improve business outcomes


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Social Networking is replacing traditionalforms of communication

New forms of communicating are becoming mainstream

Do you notice anything missing on this sign?


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Like consumers, enterprises are looking for similar ways to securely Find, Reach, and Connect inside and outside the corporate firewall

Consumer Oriented Products

Enterprise Solutions


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IBM is the market leader in Social Software


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“Social UC” brings together traditional communications tools with newer social collaboration capabilities

WebConf

IM

EmailUM

Collaboration Communications

Phone

Video

SMS

AudioConf

Profiles Microblogs

Blogs Wikis

Social

SocialUC


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What's driving Collaboration in the enterprise?

Get closer to my customer and differentiate versus competition

Focus on critical process improvements ●Differentiate through customer service,easy to do business with●Deliver faster and more accurately than the competition ● Process more transactions

GlobalizationVirtualize work and teams

● Increase remote workers & recruit talent globally● Develop a stronger corporate culture● Foster collaborative culture across value chain

Cost efficienciesMaximize shrinking budgets

● Cut travel expenses without sacrificing business results● Optimizing existing investments vs rip and replace ● Cut capital, leverage cloud services

Influence of new generations of workers, customers and partners

Diversify tools, increase flexibility of IT● Secure IM and social networking not open on the internet● Modern capabilities to attract talent● External collaboration with customers and partners


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Generational shifts unleash different work styles

Growing as % of workforce Growing as % of workforceShrinking as % of workforce

Mid-career workersMid-career workers New generationNew generation

Wisdom and intellectual and innovationand middle managers

E-MAILTELEPHONE

INSTANTMESSAGING

SOCIAL NETWORKINGVIDEO & MOBILITY

Older workersOlder workers


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IBM Sametime: The social software platform for Unified Communications and Collaboration (UC2)

● Industry leading online meetings, rich presence, instant messaging

● Standards based audio & video● Intelligent telephony with a powerful

user experience● Built-in social collaboration● Rich & zero-download

browser clients● Web 2.0 APIs for easy integration● Open, extensible, secure, cross

platform, highly scalable


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IBM Sametime 8.52 is about simplicity Simplicity promotes adoption and adoption creates ROISimplicity promotes adoption and adoption creates ROI


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IBM Sametime Standard

Sametime Connect Client

Web Meetings

Video Conferencing


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Sametime makes it easy to escalate a conversationfrom IM to voice and video without leaving the client

Time stamps

Rich text

Integrated VoIP chat

User info from corporate directory

Spell check

Video


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Integrated Sametime Web Meetings

Sametime rich client

Quick entry to the meeting room – as easy as

joining a chat

Video Conferencing

Presenter tools – thumbnails of slides, laser pointer,

annotations

Share files, screen captures, and URLs in Library.

Record and save meetings to standard MPEG4 (.MOV) file

format

Selectively view chats, minutes, action items, questions, etc. in group discussion.

Invite others by dragging from your buddy list into the room.View by list or

photos


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NEW Audio and Video in browser meetings

Browser plug-in installs on demand or pre-installed; also supports 3rd party video integration

Call and video controls

List of participants shows connection, presence and muted status.

Video Controls:- Show/ hide own video- Hold/resume - Pause/resume

Moderator Controls:- Mute/unmute all- Mute another person- Lock call- End call for everyone- Hang up participant

Call Controls:- Connect/disconnect- Adjust Volume- Hold/Resume


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Third party video conferencing made easier

Sametime is a standards based video client for 3rd party MCU's

For video calls or meetings

Click to join 3rd party audio or video conferences


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Sametime A/V Conferencing with Partner Systems

17

Sametime voice & Sametime voice & video callsvideo calls

TelepresenceTelepresenceRoom Video Room Video

Conferencing Conferencing systemssystems

H.323H.323

ISDNISDN

Sametime Sametime MeetingsMeetings

Partner Partner delivered delivered

connectorsconnectors


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Sametime with Polycom RMX Conferencing


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IBM Sametime Advanced

Persistent Chat RoomsBroadcast Tools

Instant Screen Share


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Intelligent Call ManagementManagement

RichRich presence

S oftphoneS oftphone

Deliversrichrich and and cons is tentcons is tentend user experienceacross multi-vendor, TDM and IP PBX environments

Sametime UnifiedTelephony


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Sametime Unified Telephony solution

09/17/1121 IBM Business Consulting Services

Lotus Sametime Unified Telephony provides multi-vendor telephony integration and a rich set of incoming call management capabilities for Lotus Sametime users.

IBM LotusSametime

Embedded softphone

IBM SametimeConnect client

Pub

lic S

witc

hed

Tele

phon

e N

etw

ork

IP PBXVendor A

IP PBXVendor B

IP PBXVendor C

SIPGateway

SIPGateway

NonIP PBX

IBM LotusSametime

UnifiedTelephony

© IBM Corporation২ ০ ১১

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NEW SUT Lite Client License

Video Devices

Video Bridges

Supported PBX's

Make and receive voice and video calls using the industry standard SIP

protocol

SUT Lite Client


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Telephony Presence and Click to Call

Users can see

Sametime IM availability

Users can see if

contacts are on the phone

Select a name and click to call

Select “call a phone number” to access the

dialpad


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Incoming Call Notifications

Incoming call notification shows who is calling.

You can choose to be notified of incoming calls via Sametime incoming call notification, which provides:- caller ID- target device/number for that call- flexible options for accepting/declining the call

Accept incoming call to your current preferred number/device. If another number is preferred, click the dropdown arrow and select from list.

Send to office voicemail, convert to chat or forward to another person.

Targeted device/number.


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Call Control and Visual Conferencing● Common Features:● Mute/unmute ● Hold/resume ● Disconnect ● Call transfer ● Call forward ● Call merge ● Invite others ● Add video


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Delivered with a consistent user experience across all major operating systems and platforms

Desktop Windows, Mac, Linux

MobileiPhone, Blackberry, Windows,

AndroidBrowser accessIE, Firefox, Safari


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With broad support for mobile devices

Because you used to go to work...

… now work comes to you.


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Sametime client for Blackberry devices

Note: Final product features and user interface are subject to change

Sametime Meetings, Instant Messaging and Presence


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NEW Sametime mobile client for Android

● Presence & IM

● Send images over IM

● SUT Dialer

Place calls from your mobile phone via SUT

Calls back to device to avoid outgoing mobile charges

Use the preferred number and device to avoid mobile charges

Change preferred SUT device directly from the Android phone.


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Coming Soon Sametime client for iPhone

Planned future release

● Presence & IM

● SUT Dialer

Place calls from your mobile phone via SUT

Calls back to device to avoid outgoing mobile charges

Use the preferred number and device to avoid mobile charges

Change preferred SUT device directly from the Android phone.


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Sametime on iPad

Rich Sametime web meetingsInstant Messaging and Presence


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Integrated in the applications you use everyday:

IntegratedPresence

Right Click to Chat

Embedded Client

IBM Sametime in Lotus Notes


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Integrated in the applications you use everyday:

IBM Sametime in Microsoft Outlook, Office, SharePointToolbars provides quick access to:Presence, location, status messagesGenerate dynamic contact list from email recipient list (Outlook only)Click-to-text chatClick-to-talk (VoIP)Click-to-talk (w telephony)Sametime quick find searchInstant MeetingsInstant Screen ShareMeeting IntegrationSharePoint IntegrationOffice Applications SmartTagsTelephonyPlatformsWindows XP, Vista, Windows 7Office XP, 2003, 2007, 2010Supports Active DirectoryThird party developers kit


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Extending Sametime to Customers and Partners

Instant Messagingand click-to-callEmbedded in the customer portal

Future opportunities to add video conferencing

Example: Sametime IM and Presence in a Banking Portal


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Enterprise Social Networking with IBM Sametime

Lotus ConnectionsBusiness Card

Sametime Status

Actions:Chat, Call

Sametime IM and Presence in IBM Connections


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Emergency Management Solutions with IBM Sametime

September 17, 2011 Accelerating Social Business36

● Network your business processes by integrating UC2 services

● Faster response to emergencies, helping save lives and prevent crises from escalating

● Reduced costs by US $1.1M through more a more efficient communications network

● Reduced risk with improved situational decision-making, creating a safer Super Bowl experience

Business Partner RadioConnectCity of Ft Worth, Texas


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Commitment to standards-driven interoperability


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IBM Get Social with UCC and Saves Money too

Travel:$1.3M/mo

$8M/mo

Savings at IBM...Savings at IBM...

Telephony:1M+1M+Daily page views onDaily page views on

internal social networkinternal social network

15m15mDownloads of employeeDownloads of employee

generated videos / podcastsgenerated videos / podcasts

17,00017,000Individual blogsIndividual blogs

Internal instant messages every dayInternal instant messages every day50,000,00050,000,000

Telephony:

©2010 IBM Corporation 39

Get Social With UCC...

Thank You!


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Legal Disclaimer© IBM Corporation 2011. All Rights Reserved.The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete:Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete:All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime® Unyte™). Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://www.ibm.com/legal/copytrade.shtml for guidance on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation.IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.If you reference Adobe® in the text, please mark the first use and include the following; otherwise delete:Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.

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IBM Unified Communications and Collaboration (UCC) Forum Moscow - UCC presentation...Sep 17, 2011 · Unified Communications and Collaboration (UC2) Industry leading online meetings,