Unified Communications and Collaboration

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

Unified Communications and Collaboration

Learn Together. Plan Together. Collaborate Together.


8:30 - :30m Registration and breakfast

9:00 - :10m Welcome & Introduction

9:10 – :30m Insights into collaboration market trends

9:40 - :20m Achieving common collaboration goals across Lines of Business

10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break)

11:00 - :30m Considerations for implementing cloud-based collaboration

11:30 - :15m Advanced Services

11:45 - :15m Prizes & Closing Comments

12:00 Close


Collaboration @ Cisco Connect 2014

3

Please join us this year for our Exclusive Collabora3on Architecture design series.

Keynote

Rowan Trollope SVP & GM Cisco Collaboration Technology Group

Make Collaboration Simple Link: Cisco Collaboration Summit October 2013

5 Foundational blocks of a Collaboration Architecture

Exciting Booth demos

Workspace or Workplace – its all about the User Experience

Unified Call Control for Voice and Video Centric Networks

Designing End-‐to-‐End Pervasive Conferencing Solu3ons

Connected Consumers through an Omni-‐channel Experience

Collabora3on Administra3on: Easy as 1-‐2-‐3

Day 2

Day 1

Where: Toronto When: April 15-16th

Register Now

Hands-On Techtorials Lab A: Cisco Customer Collabora3on: BEef up your 6K with UCCX 10

Lab B: Cisco Customer Applica3ons & Conferencing: Show me some of that Cool Stuff!!

Information worker

Pervasive Conferencing

Mobile Advisor Omni-Channel

New Endpoint portfolio

Deskless persona










12:00 Close


Business Transformation

Employee Effectiveness

Architect for Growth

Operational Excellence

Network Convergence


20 billon things will be connected by 2020

by the end of this year, 60% of server workload

will be in the cloud

1.2 billion people access the web from

mobile devices

Now Trending


84 40% 2/3 hours per year wasted unproductive knowledge work

the average enterprise employee has

through bad meeting tech work during the week done outside their location


8 consecutive quarters of declining PC Sales


“Software made by Microsoft now runs on less than a 25% of Internet devices—down from over 90% just 4 years ago.” (CNET)


Strategically aligned organization

Flexible and innovative working options

Innovation

Productive and accessible mobile workers

Effective virtual teams

Interactive and engaged employees

Productivity

Satisfied and loyal customers

New and innovative IT models

Growth


Available Via Cloud or Virtualized End-to-end or Hybrid of Both

D D D

Session Management

Cisco Unified Communications

Manager


Med

iane

t / S

ecur

eX

•  Mobile Productivity •  Remote Expertise •  Customer Intimacy •  Flexible Workspaces •  Communities •  Institutional Memory •  Employee

Engagement •  Inter and Intra-

company

Inte

grat

ed C

olla

bora

tion

Exp

erie

nce

•  Unified Communications

•  Customer Collaboration

•  Telepresence •  Collaboration Apps

Collaboration

Cisco Value

Business Imperatives

Our Customers

Mobile

Social

Visual

Virtual

Market Transitions

BYOD / BYOA

Biz App Integration

IT Business

Trends Enterprise Architects

User Requirements Business Process Security Reliability, Scalability, and Manageability

Individual Users

User Experience Individual Choice Connected, Empowered, and Engaged

Growth Productivity / Agility Customer Satisfaction Cost Control

CxO/ LOB


Built-In Session Management

Mobile

SIP TRUNK

3rd Party IP PBX TDM PBX

Session Management Services from CUCM

IM, Presence, Voicemail

B2B

Video

•  Simplify management through centralized dial plans & routing

•  Reduce complexity through PBX aggregation

•  Extend services to the right users by centralizing applications

•  Gain flexibility – deploy phones on session management, easily scale

•  Ease your evolution


Collaboration Rooms

IP Phone Series Cisco IP Wireless Phone IP Conferencing

Voice Endpoints

SX20 MX200/300 G2 MX700 TX9000 TX9200

Personal Video Endpoints

Standard Definition

DX600 Series High Definition EX60 EX90

Telepresence Integration Solutions

Soft Clients

Jabber and WebEx

For custom and industry applications MX800 SX80

SX10


http://www.cisco.com/web/telepresence/projectworkplace.html

•  iPad or Browser

•  Room Design Ideas

•  Blueprints

•  Click on icons for exploded info










12:00 Close

Achieving Collaboration Goals Across Lines of Business


60% collaborate with at least 10 people in their day-to-day work

80% report that their workloads have increased over the last three years

Two-thirds do more collaborative work than they did three years ago

Business leaders believe they need 20% higher

performance from employees.


40% of the workforce will be mobile

by 2016

40% of video users use

three or more devices for video calling

94% of business leaders

say cloud collaboration enables flexible work

environments


work home


Mobile Worker Account Manager

Information Worker Financial Analyst

Contact Center Contact Center Agent

Deskless Worker Factory Supervisor

Executive VP of Marketing

Customers Partners Suppliers


We create the environments and experiences that put the extraordinary

within reach.

We believe people working together can achieve extraordinary things.


Improve collaboration to address your primary business goals.

Customer Satisfaction

Cost Control

Productivity

Employee Engagement

Innovation and Growth


As customer expectations increase, maintaining customer satisfaction is an ongoing challenge—and a competitive opportunity.

  Provide Multichannel Customer Service

  Locate and Access Remote Experts

  Monitor Social Media

Primary Collaboration Use Cases


Reduce costs by simplifying technology while extending more flexible collaboration options to employees.

  Consolidate Communications Infrastructure

  Create Flexible Work Areas and Office Space



Accelerate decision making, build trust within and beyond the organization, and promote innovation.

  Enable Meetings with Remote Participants

  Incorporate Video into Meetings

  Enable Mobile Workers and BYOD

  Create Team Workspaces



The more connected your employees feel, the easier it is for them to support the organization’s objectives.

  Support Teleworkers and Branch Offices

  Deliver Online Events and Training

  Incorporate Video into Meetings



Improve collaboration to accelerate the development of new ideas to support new products, process improvements, or growth.

  Collaborate with External Organizations

  Extend Telephony with Video

  Collaborate from within Business Applications



08:00 a.m. Works from home office

11:30 a.m. Locates call-center expert

04:00 p.m. Attends sales meeting

Travels to customer meeting

Receives order alert and updates executive

Starts day at home office accessing sales tools

and attending meetings through Cisco WebEx®

conferencing

Works from regional office








During her drive, a customer calls to rush an order. She finds

a contact center agent, who adds others to the call







Attends sales meeting in regional office with remote

participants using video



Executives

Choose the right tool for the task with the same functionality regardless of location or device

Engage in high-definition video collaboration when it matters most to the interaction

Use team workspaces to access every corner of the business – employees, customers, partners, suppliers

Scale knowledge by capturing video content and sharing it across the organization

RETURN TO LIST










12:00 Close


© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 35

•  Meet “face to face” with the right people at the right time

•  Allow disparate teams to collaborate regardless of where they work

•  Allow consumers to instantly reach out to specialists by clicking a button in a customer portal or email signature

•  Use iPad to control the boardroom units and view contents


Enabling an Executive to Pull the Right People Together Anytime and Anywhere Ted needs to make a decision on a campaign

1.  Ted uses his EX60 to call Rachelle to discuss the marketing document and Rachelle answers on the Jabber app on her iPad.

2.  Ted shares the marketing campaign document for the discussion.

3.  Rachelle gets back to her office and resumes the call on her computer.

4.  Mary-Beth is needed to explain her contribution so Rachelle conferences in Mary-Beth

5.  Mary-Beth is at her desk and answers the call on her DX650

1.

2.

3. 4.

Ted (Executive)

Rachelle (Mobile Worker)

Mary-Beth (Information

Worker

Video Call

Share Content

Conference Call

3-Way Conference

Resume Call


•  Easily have video calls on the most convenient device

•  Easily move a call between devices – No more “I am back at the office. Call me at my office line.”

•  Quickly find people’s availability

•  Drag & drop to make conference calls

•  Share content


Enabling Employees to Collaborate Anywhere and on Any Device Jay schedules and hosts his weekly meeting

1.  Jay schedules a weekly team meeting. Some of his employees work from different office locations and at home. There are some mobile employees as well.

2.  Jay initiates the meeting from his desktop video unit

3.  Employees in large office join from MX200 G2 in the boardroom

4.  Mobile employees who happen to be at client sites join by WebEx on mobile devices

5.  Work at home employees join by WebEx on their computers

Jay (Department

Manager)

Employees in the Office

Employees at Client Site

Employees at home

1. 2.

3. 4.

5.

Manager on executive desktop

WebEx Link

Video Link


•  Simple meeting booking including Telepresence rooms and WebEx

•  WebEx and Telepresence integrated meeting experience

•  Multiple options for session participation – mobile devices, boardroom devices, PC, and MAC

•  Internal and external web collaboration


Providing Instant Collaboration Access via a Customer Portal / Mobile App

1. 2.

3.

Jay (Client)

Ted (Information

Worker)

Client clicks a button to access a Cisco specialist

1.  Jay explores the Cisco website and clicks on the ‘Contact Us’ button OR Jay receives an email from the Cisco sales specialist with a click-to-call button embedded in the signature.

2.  Jay clicks on the click-to-call button to video call with Ted

3.  A deeper interactive conversation between Jay and Ted requires content sharing

Share Content

Video Call


•  Access specialists via only a web browser

•  No need to install or set up ID for other consumer clients (Skype, GoogleTalk, FaceTime…)

•  Video calling and share content


Providing Easy Connection between the Boardroom and the Desktop

1. 2.

3.

MX300 G2 EX60 Ted uses iPad to interact with the boardroom video unit

1.  Ted uses the Intelligent Proximity app on his iPad to control MX300 G2 to call Rachelle.

2.  Rachelle answers on her EX60.

3.  Rachelle shares content and Ted views and saves content on his iPad

Video call

Content Sharing


•  Use iPad to interact with boardroom video conferencing units

•  Use iPad to call other video endpoints

•  Use iPad to view and save content during a video call










12:00 Close

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45 Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 45

Cisco Cloud Collaboration

Considerations when deploying cloud


2000 2005 2011

Adoption Curve

Cloud Computing Public or Private

Traditional Data Centers

By 2015, 50 percent of all CIOs expect to operate the majority of their applications / infrastructures via the cloud Gartner 2011

2013 2015


Optimize Resources

Enable IT & Business Agility

Create a Unified Experience

Cisco Cloud Collaboration Advantages

Maintain Control & Management


TelePresence

Meetings

TelePresence

Cisco WebEx Meetings Cisco Jabber

Customer Collaboration

Unified Communications

Collaboration Applications

Cisco Cloud Collaboration Solutions

Social

Partner Hosted Cisco Hosted Cisco WebEx Cloud Cisco Hosted Collaboration Solution (HCS)


Cisco Collaboration Roadshow

Considerations for Implementing Cloud Based Collaboration

Mike McDermott

[email protected]

905-513-4612


•  Why Implement Cloud Based Collaboration?

•  Considerations when Implementing Cloud Reliability and Security Business Model Benefits Administration The Financial Benefits

•  Summary


Why Implement Cloud Based Collaboration?

On Premise In the Cloud

Allstream HCS Cisco Collaboration Experience in

the Cloud

Traditional Customer Premise based collaboration experience

Comparable Functionality


Costs: -  Initial Capital cost of acquisition -  Hardware Upgrades -  Software Upgrades -  Occasional Set Upgrades -  Professional Services (PS) for Upgrades -  Maintenance Contract, Managed Services, DTOS -  LD, Conferencing Service, PRI, Analog Trunks, SIP trunks.

Perhaps more than one vendor. -  If Fall behind - Potential for Large EOL impacts for HW, SW and

PS -  Sometimes adding one feature can cost big $

Your Time: -  Write and review RFP’s -  Review Upgrade quotes -  Schedule Upgrades -  Understand PSTN connectivity options -  Training for Admin -  Review and decode multiple Invoices -  Annual Budgeting -  Attend technical vendor meetings -  Cost Justification/Business Planning -  Request Funding -  Try to align end user requirements with what was purchased

Impacted Services: -  Back up Power Systems -  Cooling solutions -  Data Centre physical space – Rack and Cabling -  VPN, Firewall -  Active Directory -  Diverse Points of Network Entry and perhaps network

redundancy

Flexibility / Reliability: -  Cannot downsize cost effectively -  Growth can take time. Order licenses, wait for equipment,

schedule PS -  Variable costs when growing – sometimes need vendor quotes -  Limited to what you have for features -  DR planning has practical limitations such as expense, IT

room/data centre space, size of office


Spending more time managing equipment and vendors than delivering end customer solutions and driving the business. Collaboration expectations are evolving at a faster pace now that end users have good tools in their personal lives. Hard to keep up with our CPE solution. Is there a simpler and more cost effective business model for advanced collaboration? . . . . Does Cloud Change This?


•  Secure, redundant, private cloud experience with Cisco based advanced collaboration applications

•  Virtualized Data Centre Architecture for exceptional redundancy

•  MPLS based connections deliver a quality end user experience for voice and video applications

•  Local redundancy – Can operate if disconnected from the Cloud

•  PSTN Connectivity redundancy

•  Many endpoint devices available

•  Enable any mobile device – smartphone or tablet

•  Contact Centre Optional


Services Product

Voice & Video Cisco Unified Communications Manager

Voice Mail & Integrated Messaging Cisco Unity Connection

Instant Messaging & Presence Cisco Unified Presence, Jabber

Mobility Services Cisco Unified Mobility, Mobile Clients

IMS Integration

Wide choice of IP Endpoints, Video endpoints, PC Console and Conference Units Cisco IP Endpoint portfolio, EX 60, EX90

Contact Centre Cisco Contact Centre

Allstream HCS – Current Apps


Features Included

Basic Foundation Standard Contact Centre Full Voice/Call Control

Contact Centre License can be added to any HCS Seat

Unified Messaging

IM & Presence

Desktop Soft phone

Smartphone Client

Devices Supported 1 1 10

Initial Voice Gateway

SIP Trunks

Self-Care Portal

Fully Monitored


•  Per User per month Pricing Includes: Hardware and Software:

HCS license selected, Server and Storage in Cloud HCS Gateway (ISRG2)

Services: Standard Installation Upgrades for term (Hardware and Software) Maintenance with SLA’s for the term Administration and End User Portals

Network: Connection to PSTN DID

•  IP Sets and soft clients are often CapEx but could be added to a monthly OpEx price as well.

Com

plete Solution


Allstream HCS Admin Portals

•  View and make changes to voice, voicemail, mobility and presence services

•  Promote discovery of UC features directly to the users

End User Portal

•  Add and change users and services •  View billing and usage reports •  Customer location based management •  Determine numbering plans for individual

locations

Customer Portal


Costs: -  Simple all inclusive cost per user per month. No upgrades for

hardware and software, no maintenance quotes, no install quotes, PSTN access included, Canadian LD Included.

-  No End of Life issues again – reduces Capital exposure -  Features can be changed at any time and tailored to individual

users. Pay for what you need. -  Customers can downsize and their invoice is reduced the

following month. Dynamic. -  Can be OpEx or a combination of OpEx/CapEx

Your Time: -  You know what every indiviudal end user costs so the complexity

in budgeting and getting quotes is removed. -  Planning is minimized. Can grow without limit and can downsize. -  Seats are available on demand – no ordering delays -  New software features are made available to you immediately

Impacted Services: -  Very limited consideration to back up power systems, electrical

requirements, data centre or IT room space

Flexibility / Reliability: -  Virtualization can be deeper than CPE builds -  Tier 3+ Data Centre benefits -  Customized dedicated firewalling by customer -  Dedicated customer software for all applications -  Upgrade control: You decide when you upgrade


•  Is HCS Cost Effective?

•  How does it compare to a Customer Premise Model?


•  When comparing costs between CPE and Cloud the Cloud is typically 20-40% less expensive in the 100 user plus market

Allstream assists in the cost comparison using our Total Cost of Ownership model. The model captures all costs for a CPE solution (Hardware, Software, Upgrades, PS, Network, LD, conference, electrical, floor space, etc) and delivers a total cost per user per month. If you do not have all the costs it delivers reasonable estimates.

Typically takes less than one hour

When the above output is compared with HCS then we are typically in the range of 20%-40% less expensive

Private, Simple, Reliable, Flexible, Feature Rich


Enhanced Reliability Excellent Security Substantial Business Model improvements Financial savings


Mike McDermott Cloud Consultant [email protected]










12:00 Close

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 65

Cisco Advanced Services

March 2014.

Modular, Simplified PorZolio

Help Customers Realize the Full Value of Their IT Investments Faster

•  Create an agile infrastructure

•  Develop a cost effec3ve strategy

•  Prepare to support new solu3ons

•  Speed 3me to value

•  Reduce deployment costs

•  Maintain availability during deployment and migra3on

•  Improve performance, availability, resiliency •  Increase efficiency and reduce costs •  Mi3gate risk

SERVICES FROM CISCO TOGETHER WITH OUR PARTNERS

SMART SERVICE

CAPABILITIES

•  Integrate Cisco TelePresence and Cisco WebEx into one solu3on •  Acend mee3ngs using the most accessible collabora3on technology •  Improve user experience and produc3vity •  TelePresence and WebEx •  Simplified scheduling

Integra3ng the two solu3ons

•  Integra3on components: •  WebEx •  CUCM •  VCS •  TMS •  MCU

•  TP Server •  TP Endpoints •  Produc3vity Tools •  Mobile Clients •  Network Infrastructure

Cisco Services has developed a proven, consistent service delivery methodology engaging in 70+ of all WeTP Integra>ons

Service delivery focused on retaining stability and posi>ve experiences of your Telepresence and WebEx solu>ons

Innova>ve solu>ons that change the way we work, live, and play

New Integra>on between TP and WebEx with minimal industry experience

Nature of the adop3on challenge varies with the technology

UC Dial Tone

Replacement

Social SoIware (Quad)

HCS/CaaS CUWL Pro Business Video (CTS &

Tandberg & Jabber/ Desktop)

Contact Center

Enterprise

Conferencing (WebEx & Mee>ng Place)

High End-‐ User Adop3on Challenge

High Organiza3onal Adop3on Challenge

High End -‐User and Organiza3onal Adop3on Challenge

1.  No Capital Budget for New Equipment

2.  High Implementa3on Costs

3.  High Opera3ons and Support Costs 4.  Lack of Business Jus3fica3on for New and/or Con3nued Investment

5.  Failure to Progress Beyond Trial, Proof of Concept, and/or Limited Commercial Deployment

6.  ROI Not Defined and Tracked










12:00 Close


Bring Voice and Video Together •  Gain savings when upgrading or migrating your communications system. The Video Collaboration Promotion •  Discounts on Cisco TelePresence portfolio, Cisco desktop Collaboration Experience DX650 smart desk phone and much more! Made for small and medium sized businesses: Cisco Business Edition 6000 •  LIMITED TIME – discounts for Midsize Business Solutions. WebEx Meetings. Sign up for Free •  Get unlimited meetings in HD video. Cisco Financing offers no payments or interest for 3 months •  Finance your entire Cisco Collaboration Solution at rates as low as 0% Collaboration User Group •  Join the Cisco Collaboration User Group. It is fast, easy and free.

To take advantage of these offers, please visit our website here: http://www.cisco.com/go/CollaborationRoadshow


•  What: Enterprise-wide IM included in Unified Communications Manager (CUCM) license

•  Eligibility: CUCM customers On-premises Presence & IM

•  Who: All employees Even if not using voice/video

•  On: Any device – Jabber IM client Win, Mac, iOS, Android, Blackberry, Web with Jabber SDK

Cisco Confidential – Do Not Share Externally


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Prioritize use cases and businesses processes

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