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4
Leadership
Confidential & Private
Before you are a leader, success is all about growing yourself. When you
become a leader, success is all about growing others.
Jack Welch
6
5 Step Process
Define Vision
Set Strategy
Build internal confidence
Grow external
confidence
Measure
Confidential & Private
8
A Practical Example: NeverFail
Roots
On the leading edge of
Business Continuity
Agile and focussed
A sense of family
Passion
We deliver
our promises
Vision
I trust Neverfail
to protect my business
What we want customers to say about us
How we behave
What we are when we are at our
best
11
Embedding the Right Behaviour
Our image and the customer
experience match
Constantly inside the head of the
customer
Constantly innovating
Brave yet disciplined
Delivering a memorable customer
experience
Company and personal values
align
Roots
Passion
Vision
13
Measuring Progress
• Quota performance
• Pipeline cover
• Channel effectiveness
SALES MARKETING
• Demand generation
• Brand reputation COMPANY CULTURE
• Employee engagement
• Customer satisfaction
• Innovation
• Revenue growth
• Cashflow & profitability
FINANCIAL PRODUCT
• Product quality
• Release timeliness