STRABAG Property and Facility Services d.o.o

STRABAG Property and Facility Services d.o.o.STRABAG Property and Facility Services d.o.o.

STRABAG Property and Facility Services d.o.o.Presentation of the CompanyZagreb 2012

Page 2 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012

TOPICS

● COMPANY HISTORY

● STRABAG GROUP – ACTIVITIES ON THE INTERNATIONAL LEVEL

● ADVANTAGES OF STRABAG PROPERTY AND FACILITY SERVICES d.o.o.

● STRABAG PROPERTY AND FACILITY SERVICES d.o.o. A MARKET WITH EXCELLENT POSSIBILITIES

● THE STRUCTURE OF THE COMPANY IN CROATIA

● OUR TEAM

● AN OVERVIEW OF ADVANTAGES WE OFFER YOU

● OUR SERVICES

● CASE STUDY: REPAIR OF THE VENTILATION SYSTEM

● CONSULTING

● WE OFFER YOU SERVICES FOR …

● WHY STRABAG PROPERTY AND FACILITY SERVICES ?

● PARTNERSHIP WITH STRABAG – IN THE ENTIRE EUROPE

● RECOMMENDATIONS


COMPANY HISTORYSTRABAG Property and Facility Services d.o.o.

Over six years of experience in the Croatian market

● 2003 Bau Holding Strabag AG expands its portfolio with new services in Croatia -Technical management, technical consulting and management – and founds a new company Facility Management Croatia d.o.o.

● 2007 Facility Management Croatia d.o.o. now operates under the company STRABAG Facility Management d.o.o. and assumes in its portfolio new infrastructural services: cleaning

● 2008 STRABAG acquires DeTeImmobilien– one of the largest German providers of services related to real estate (it manages real estate of net area of 15.4 million m² and with 35,000 facilities).

● January 2009 STRABAG Facility Management d.o.o. uses its experience and knowledge connected with the German market and launches a new type of service: Real estate management services

● March 2011 the company operates under the new company name STRABAG Property and Facility Services d.o.o.


ACTIVITIES OF FACILITY MANAGEMENT (REAL ESTATE MANAGEMENT) IN A WIDE INTERNATIONAL AREASTRABAG concern conducts the Facility Management activity on the international level and offers support to its clients as a competent partner.

National companies in the following countries

• Austria

• Romania

● Croatia

● Slovenia

● Hungary

● Germany

● Poland

● Russia

● Slovakia

● Czech RepublicUkraine(is being established)

National companies Operational activity


ADVANTAGES OF STRABAG Property and Facility Services d.o.o. Extended Service Coverage

● If you decide on the Extended Service Coverage offered by STRABAG Property and Facility Services d.o.o., this will free you from unexpected repairs expenses, which can occur due to shortcomings in the material or execution, for the duration of the Contract on providing services concluded with us.

● Although all the works were realized for operation without defects and for long life, over time the need for repairs may nonetheless arise. Considering the increasing repairs expenses, STRABAG Property and Facility Services d.o.o. thereby protects you from additional expenditures.


STRABAG Property and Facility Services d.o.o. A market with excellent possibilities

STRABAG Property and Facility Services d.o.o. is one of the leading companies in the area of a wide span of services of real estate management (Facility Management).● Access to special technical and organizational solutions, as well as solutions for

monitoring the quality developed by the parent company, as well as to vast knowledge in the area of quality.

● A company with dynamic development and a quality management system certified in pursuance with the ISO 9001: 2001 standard.

● A fundamental understanding and uncompromising fulfillment of clients’ needs represent the key to success. We offer to each client care adjusted to his needs. The bases of our philosophy: fair competition on the market, partnership relation with clients and subcontractors, abiding by valid laws and technical regulations, close cooperation with the local municipal administration, reducing the negative impacts on the environment to a minimum and regular investment in its employees. With our ethical code, we create a healthy and pleasant working atmosphere.

THE STRUCTURE OF THE COMPANY STRABAG Property and Facility Services

Management

Operational

level

SEGMENTS FINANCES

Management on the national level

Coordinator for marketing and development

Coordinator forcommercial FM

FacilityManager

Call Centre

Project manager

BRVZ

Coordinator forinfrastructural

FM

Coordinator fortechnical FM

Employee fortechnical FM

Foreman

Employee forinfrastructural

FM

Assistentfacility

manager

BMTI

PM-Coordinator

Property-

manager

Assistent

SALE



OUR TEAM

Our team assumes for you all the services connected with your real estate

● Our team consists of employees with proven professional competences and excellent qualifications

● We employ our employees exclusively by use of the employment contract

● Educating employees

● There is no employee rotation

● Highly motivated team

● Helpdesk- working hours: 24 hours

● Field service


STRABAG Property and Facility Services d.o.o. An overview of advantages

● Complete facility management in one place

● A set of practical solutions

● Planning and managing the facility without loss of information

● Excellent know-how

Our clients profit and realize measurable financial benefit through a decrease of operating expenses, optimum use of media, efficient techniques of work organization and utilization of established leading solutions in this profession.

Our team assumes all the services connected with your real estate


••••••••

•••••••

OUR SERVICESfor all the tasks we offer the right solution in one place

REAL ESTATE MANAGEMENT FACILITY MANAGEMENT

Managing contractsAccountancy for facilities

Managing expensesTax affairsReporting

Real estate Performance ManagementDocumentation / archiving

Property technical management

• Technical equipment of the building• Designing, construction, taking care of

construction• Repairs, service, inspection• Defects management• Total Service Management• Energy management• Harmful substances management• Facilities management/superintendant’s

servicesManaging property/Solutions for companies Technical Facility Management

Infrastructural Facility ManagementTaking and giving into lease/

managing areas

Taking and giving into leaseOptimization of areas

Concepts regarding locationsConsulting connected with the real estate

Managing changes of residenceTenant Representation

Due Diligence

• Waste management• Gardening services, cleaning services• Janitor and security service• Internal postal service• Service for photocopying and printout• Telephone service• Reception service

CASE STUDY: Repair of the ventilation systemGrand Center Zagreb – system in the „PEOPLES“ restaurant

Technical service of the building system by

Property and Facility Services d.o.o.

Repairs expenses

22.000,00 HRK

+

no turnover during 6 days

RESTAURANT

Independent servicing of technical systems


CASE STUDY: Repair of the water heater and air conditioner coolerGrand Center Zagreb – Air conditioning chamber of the „PEOPLES“ restaurant

During the New Year celebration

it came to activation of the fire-alarm

caused by sparklers

Termination of gas flow,

the kitchen remains without gas

Automatic standstill of

air-conditioning operation

Air-conditioning of the restaurant was not

reset in due time, freezing and

rupture of the alternator occurs


CASE STUDY: Repair of the water heater and air-conditioner coolerGrand Center Zagreb – Air conditioning chamber of the „PEOPLES“ restaurant

The kitchen remains without

suction and the gas flow is blocked

the kitchen cannot continue operating

Restaurant management

Calls for help

Defect analysis and

initiating the repair

Centre management

STRABAG

Property and Facility Services d.o.o.


CASE STUDY: Repair of the water heater and air-conditioner coolerGrand Center Zagreb – Air conditioning chamber of the „PEOPLES“ restaurant

• Shutting down pumps• Emptying the system• Closing the valve

STEP 1

STEP 2

STEP 3

STEP 4

• Dismantlement of the pipeline in front of the air heat alternator water/air Air Conditioning Chamber – ACC-3 and ACC-1

• Dismantlement of the alternator

• Installation of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1

• Turning on of the ACC-3 and ACC-1

• Taking out the filters• Drying the air conditioning chamber• Placing in new filters• Delivering the alternator for repair

STEP 6

STEP 5

• Opening the valve• Filling the system• Turning on the pumps

• Fusion welding of the alternator• Testing the alternator tightness• Delivery of the alternator to the facility

• Dismantlement of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1

• Installation of the alternator

• Installation of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1



CONSULTING

Technical consulting Infrastructural consulting Managing areas


WE OFFER YOU SERVICES FOR

● business buildings

● shopping centers

● hotels

● logistics centers

● production plants

● construction sites

● warehouses

● …

● …


WE OFFER YOU SERVICES FOR:

We adjust our services to individual specific needs of our clients and their facilities.

0

2

4

6

8

10

12

14

16

Business buildings Retail Shopping centres Construction site

Num

ber

of o

bjec

ts


WHY STRABAG Property and Facility Services d.o.o.STRABAG creates added value for your real estate portfolio

● Value increase

● Optimized maintenance

● Efficient maintenance

● You can concentrate on your core activity.

● new approaches and ideas

● better working environment

● managing areas

Advantages for your real estate STRABAG offers you


WHY STRABAG SERVICES CONNECTED WITH PROPERTY AND REAL ESTATE?STRABAG creates added value for your real estate portfolio

●We ensure sustainable growth using qualified employees

who act responsibly and who make up a team.

Turnover 2008-2011 in HRK

0

3.000.000

6.000.000

9.000.000

12.000.000

15.000.000

2008 2009 2010 2011

Planned turnover in HRK

0

3.000.000

6.000.000

9.000.000

12.000.000

15.000.000

2011 2012 2013


PARTNERSHIP WITH STRABAG IN THE ENTIRE EUROPE

Business principles

● Creating business partnership with clients

● Complete transparency

● Measurable quality by way of service level agreements (key performance indicators)

● Fair penalty system

● Constant increase of efficiency in the company STRABAG

● Growth of the market through the acquisition of new clients

Your added value

● Abiding by Service Level Agreements (Key Performance Indicators) and the budget, as well as success at first attempt

● Focusing on precise realization of services(reaction time and implementation)

● Long-term partnerships

● Permanent flow of information toward the client

● Elaboration of the proposals and concepts for the optimization of expenses of your real estate portfolio Optimum harmonization of your overhead expenses

● Assessment of expenses structure of various facilities in your portfolio

● Increased transparency of your real estate on the portfolio or facilities level

● FM consulting in construction or rehabilitation designs

● All the employees have the highest qualifications/education and level of knowledge suitable for the state of the art achievements

● Control of all the services assumed by the subcontractors of STRABAG – regular results control

RECOMMENDATIONS – CROATIA

Grand Centar Zagreb SUPERNOVA Slavonski Brod SUPERNOVA Karlovac OBI Slavonski Brod

OBI Varaždin PZC Split POMGRAD inženjering

SUPERNOVA Varaždin

SUPERNOVA Zadar

AVENUE MALL Osijek SUPERNOVA Šibenik MALL of Split



Grand Center ZagrebRECOMMENDATION OF OUR COMPETENCE

Facility Grand Center Zagreb,business building in Zagreb

Client Grand Center d.o.o.

Useable area Approx. 16,087 m² gross developed area

Contract duration 4 years

Services ● Managing technical systems of the real estate

● Managing infrastructural systems of the real estate

● Defects management● Repairs● Property Management

Facility manager Marinko VlahinićPetra Hektorovića 210 000 Zagreb

2Page 23 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012

SUPERNOVA Slavonski BrodRecommendation of our competence

Facility SUPERNOVA,shopping centre and specialised shopping centre in Slavonski Brod

Client Afirmacija Marsonija d.o.o.


Contract duration Unlimited


● Defects management● Warranties management● Repairs

Facility manager Zvonimir KatanićOsječka 28435 000 Slavonski Brod


SUPERNOVA KarlovacRecommendation of our competence

Facility SUPERNOVA,Shopping centre and specialised Shopping Centre in Karlovac

Client Afirmacija Karlovac d.o.o.





Facility manager Blažimir StarčevićPrilaz Većeslava Holjevca 247 000 Karlovac


OBI Slavonski BrodRecommendation of our competence

Facility OBI construction material shop in Slavonski Brod

Client OBI trgovina d.o.o.




● Warranties management

● Defects management● Repairs

Facility manager Zvonimir KatanićOsječka 28435 000 Slavonski Brod


OBI VARAŽDINRecommendation of our competence

Facility OBI construction material shop in Varaždin

Client OBI trgovina d.o.o.




● Warranties management● Defects management● Repairs

Facility manager Robert PataftaOptujska 171.42 000 Varaždin


PZC Split d.d.Recommendation of our competence

Facility PZC Split d.d.Business buildingin Dugopolje, Split

Client PZC Split d.d.



Services ● Managing technical and infrastructural systems of the real estate

● Warranties management● Defects management● Repairs

Facility manager Ante JurićUl. Sv. Mihovila 121 204 Dugopolje


POMGRAD inženjering d.o.o.Recommendation of our competence

Facility POMGRAD inženjering d.o.o. in Split

Client POMGRAD inženjering d.o.o.

Useable area approx. 3,500 m² gross developed area



● cleaning● horticulture● repairs



SUPERNOVA VaraždinRecommendation of our competence

Facility SUPERNOVA,specialised shopping centre in Varaždin

Client Afirmacija centar d.o.o.





Facility manager Robert PataftaOptujska 171.42 000 Varaždin


SUPERNOVA ZadarRecommendation of our competence

Facility SUPERNOVA,shopping centre in Zadar

Client GRANIT-VRKIĆ d.o.o.





Facility manager Marin PunošUlica Akcije Maslenica 123 000 Zadar


AVENUE MALL OsijekRecommendation of our competence

Facility AVENUE MALL OSIJEKshopping centre in Osijek

Client GTC nekretnine istok d.o.o.

Useable area Approx. 62.000m² gross developed area




Facility manager Goran DušićUlica Sv. L. Mandića31 000 Osijek


SUPERNOVA ŠibenikRecommendation of our competence

Facility SUPERNOVA ŠibenikShopping centre and specialized shopping centre

Client Supernova Šibenik d.o.o.Center Management: m2 Centermanagement d.o.o.

Useable area Approx. 8.000 m² gross developed area






MALL OF SPLITRecommendation of our competence

Facility MALL OF SPLIT

Client Mejaši prvi d.o.o.Center Management: ECE Projektmanagement GmbH

Useable area Approx. 62.400 m² gross developed area

Contract duration March 2013

Services Consulting in the field of facilitymanagement related to construction


ADDITIONAL REFERENCES – CROATIA


DO YOU WANT MORE DETAILED INFORMATION? We are gladly at your disposal.

STRABAG Property and Facility Services d.o.o.

Ul. Petra Hektorovića 2

10 000 Zagreb

Ines VodanovićCountry Manager CroatiaProcurator STRABAG d.o.o. SloveniaTel. +385 (01) 639 - 2264Fax +385 (01) 639 - 2266Mobil +385 (0)98 209 [email protected]

Kristijan TomićCountry Manager CroatiaProcurator STRABAG d.o.o. SloveniaTel. +385 (01) 639 - 2261Fax +385 (01) 639 - 2266Mobil +385 (0)98 218 [email protected]


Ul. Petra Hektorovića 2

10 000 Zagreb



www.strabag-pfs.hrwww.strabag-pfs.com

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STRABAG Property and Facility Services d.o.o