Executive Summary 3 Training Resources Overview & Trends Training departments average five members, although the size of training departments has increased for half of respondents compared with three years ago and one-third compared with one year ago. Half of organizations report annual training expenditures of less than $500,000. Two-thirds indicate expenditures have increased in the last three years and slightly more than half report increases in the past year. Respondents indicate that on average, half of training expenditures are allocated to line-level employees and management employees. Just over half (55%) of participants indicate training content is created via both internal and external resources. The average portion of annual training expenditures spent on external resources is 13%. The largest external expenditure is printing (16%). Half of respondents indicate external expenditures will increase in Training Delivery Formats & Platforms Training professionals allocate their time against three major areas: training-specific functions such as training development and class facilitation, organizational initiatives and management functions. Training time allocation reflects expenditure allocations, with half of training time going to hourly and management employee positions. Basic job skills, customer service and food safety/sanitation are the top three training topics for both hourly and management employees. Management personnel receive the highest number of training hours, both annually and during new-hire orientation. On-the-job training is the primary delivery format for all positions. Ues of e-learning formats are expected to increase, particularly web-hosted (internet) training. Use of non- networked (CD) training is not expected to increase.
