SANTHOSH KRISHNAN santhosh6233@gmail.com+918884558779

WORK EXPERIENCE:

Cognizant Technology Solutions Designation: Senior Systems Engineer. Duration: July 2014 onwards.

RESPONSIBILITIES AND MILESTONES:

Underwent Training in Advanced Java. Working on platform-as-a-service software ‘ServiceNow’ as a developer. Practicing agile methodology of development by using scrum module of

ServiceNow Regular client interaction for requirement gathering, to obtain UAT with

demos of new developments and enhancements carried out in development phase, daily stand up calls, story grooming and sprint planning calls.

Provided support during upgrade of ServiceNow from Fuji to Geneva by undertaking regression testing of Geneva on a sub-prod instance and identifying and fixing any defects found.

Working on the following versions of ServiceNow –o Genevao Fujio Dublin

Provide weekly status reports to project leads indicating highlights, lowlights and any issues and problems faced by the team.

Helping onboarding of new resources into the project by providing training in various modules and applications of ServiceNow.

Received ‘Best New Comer’ salutation from Cognizant in April 2015. Received ‘Customer Champ’ salutation from Cognizant in September 2015.

DEVELOPMENT WORKS UNDERTAKEN:

Build and deliver new catalog items with workflows. Worked on Orchestration module to automate Linux tasks from workflows

in ServiceNow. Worked on Client side Coding – UI Policies, Client Scripts. Worked on Server Side Coding – Business Rules, UI Actions, Macros,

GlideRecords etc. Worked on automating a third party network configuration management

tool called Tanium with ServiceNow. Worked on Automating ServiceNow with a database called PAM. Created and configured multiple surveys to be triggered on tickets closure. Created new user defined tables for new related lists or new applications

with ACL’s and user defined columns. Hands-on experience by development and enhancements on the following

modules Knowledge Management Incident Management Change Management Problem Management Service Catalog Reporting Module

TECHNICAL SKILLS:

ServiceNow C/C++ Java SQL

EXTERNAL CERTIFICATIONS:

ITIL v3 Foundation Certification in ITSM. ServiceNow Certified System Administrator.

ACADEMIC QUALIFICATION:

Course InstitutionBoard/

UniversityYear CGPA

B.TechAmrita School of Engineering, Coimbatore

Amrita Vishwa Vidyapeetham

20148.0

XII Bhavan’s Vidya Mandir, Cochin

CBSE 2010 91%

X Bhavan’s Vidya Mandir, Cochin

CBSE 2008 91%

PERSONAL PROFILE:

Date of Birth : 1-12-1992

Father’s Name : S.Krishnan

Hobbies : Reading, Playing football

Languages Known : English, Malayalam and Tamil

Permanent Address : 30/285, Poornashree

Pavankulangara Temple Lane

Tripunithura South, Cochin, Kerala-682301