Orga Syatems - Enabling Indias Smart Grid

Enabling Indias Smart Grid, Empowering Indian Consumers

Introducing Orga Systems & OS.ENERGY

Dynamic Energy Billing

Smart Energy Market Observations

Orga Systems - Brief Introduction

2011 Orga Systems GmbH | All rights reserved | orga-systems.com Page: 227.03.2012

OS.Energy

Case Studies & Discussion

Agenda





OS.Energy


Agenda

Orga Systems' Introduction

David Burks VP Asia Pacific

Juergen Bender Utility Industry, Global Solution Leader

Atreya Chaganty VP Global Bus. Dvlpmt. and Strategy


Orga Systems' Track Record

Global leader in Billing and Customer Care

17 years of proven products and services

20+ development, delivery and sales centers worldwide.

Local delivery resources in India, Argentina, Brazil,

Germany, Italy, Malaysia, Spain, Turkey, the Ukraine and

in the UAE

350+ M subscribers on Orga Systems platforms

150+ M subscribers on one single real-time platform

200+ M subscribers for e-money services in the Americas






OS.Energy


Agenda

Key Facts Smart Meters


Northeast Group, LLC has

identified 25 emerging market

countries with a large potential

for smart metering and other

smart grid projects

These projects are forecast to

represent a $27 billion smart

metering market alone and

could hit a total of $49 billion

by 2020.

$27 - $49 billion smart meter market by 2020

Key Facts Smart Meters


Pike Research forecasts that

the world market for smart

meters will peak at just over

100 million units in 2015

By 2020, the global installed

base will reach 963 million

smart meters, a penetration

rate of 59% among all installed

electric meters.

963 million smart meter installed base by 2020

High Volume Data Processing


0

5000

10000

15000

20000

25000

30000

35000

40000

Yearly Monthly Daily 15min

Million data records per year for 1M customers

vs. measurement period

1 12365

35.040

Data explosion when reducing consumption calculation period

Complexity explosion when creating dynamic multi-parameter tariffs

27.03.2012 Page: 10 2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Global Smart Meter and Grid market growth trends

Smart Grid and Meters deployment will increase demand for Billing & Customer Care from US$ 780M to over US$ 7 Billion in the next 4 years

Growth is being driven by need for utilities to overhaul their current IT systems that cannot handle demands from large-scale data explosion coming from Smart Energy

Asia Pacific will witness the largest growth

Investments in Billing & Customer Care software in Utilities

* Source: Innovation Observatory


Motivate consumers to manage energy

consumption and to shift consumption away

from peak periods

Improve efficiency of supply demand

management system and increase overall

grid stability

Improve asset lifetime management

Increase revenue assurance, reduce revenue

leakage

Open up the market for effective consumer

segmentation as well as targeted tariffs and

offerings giving end-consumer choice &

control of usage

Provide Value Added and Home Automation

services

What will a Smart Utility do?

Smart Utilities see themselves as Information Managers

Adoption of Smart Energy comes with Challenges


The capital investment needed to achieve a saturated rollout

Enhancing the understanding of consumer behavior and having a positive impact on it enhance the customer experience

Prepare for increasingly competitive environment open access

Meet regulator requirements and expectations

Availability and stability of appropriate communications for data collection

Finalization of global standardization process

Manage complexity of huge data volumes





OS.Energy


Agenda

Overview Example Regional Business Drivers

Change of Paradigm throughout the world ignites new and different

Use Cases

Main Motivations and Messages:

Nordic Market is deregulated and fully dynamic in pricing and tariffs.

North America mainly uses CPP (Critical Peak Pricing) in conjunction with

Demand Response (DR) and Demand Side Management to unload and

protect the grid infrastructure from outages.

Europe aims to increase efficiency, reduce CO2 and follow EU legislation.

Europe prevents and detects fraud by measuring consumption instead of

yearly/monthly estimations as typically meter installations are in-house.

APAC can gain advantage by supplying energy to new customer segments

and build-up of new state of the art smart grid infrastructure.

Page: 1427.03.2012

Efficiency increase through pricing and consumer awareness*

Monthly bundle rates (e.g. 150kWh/Month at 25 Euro)

ToU discounts (100kWh off peak usage results in 5kWh free usage)

Churn Prevention (3% discount for a limited time period)

PIA (payment in advance) result in better tariff or discount

Cross selling (purchasing Gas, Water + Electric from the same supplier)

ToU and Prevention of unpaid losses (Italy)**

Smart Meter seen as pre-requisite to offer 2 tiered tariffs

Identification of energy loss and reduction thereof (some regions >20%)

Achieve 20/20/20 goal set by EU legislation

*Source: From Workshop Orga Systems+ EnBW, Germany

**Source: Enel, Italy

Use Cases Implemented Examples

27.03.2012 Page: 15 2011 Orga Systems GmbH | All rights reserved | orga-systems.com | confidential - internal

OS Example for PIA Tariff (Prepaid with balance limit)

Page: 1627.03.2012

Prepaid Tariff with Balance Limit

3 Tiered Tariff depending on time of day

Peak, off peak, regular

Time bands can be set as desired

Tariff change based on balance threshold

Minimum balance with automatic bank

collection interface ensures best tariff

Bank collection is used based upon

consumption

Change of tariff (here penalty) when not

using automatic bank collection and balance

drops below configurable threshold

OS Example of Dynamic Tariff

Page: 1727.03.2012

Tariff for today

Tariff forecast for tomorrow

Volatile Renewable Energy Tariff

Multi tiered Tariff depending on renewable energy generation

Dynamic Tariff forecast, here: based on prognosis of

renewable energy generation for

the upcoming day

Monthly Bill with automatic monthly payment / bank

collection option

2011 Orga Systems GmbH | All rights reserved | orga-systems.com | confidential - internal

Page: 1827.03.2012

Usage Tarifs (UTF)

One Time Fee (OTF)

Recurring Operations (ROP)

Flexible Tariffs implemented in an East Asian Utility

Recurring Tariffs (RTF)

NMS

MDMS GISCIS /

BillingOMS

DMS

NTU

Portal

SCADA

Last Mile (PLC, RF Mesh, TV Whitespace)

NTU HDB & Other

Smart

Meters

Service Bus

EVS

HAN

/ IHD

EV PV

Backhaul (Next Gen NBN)

BMS

Zigbee

NTU

Feed

KEY:

New system in scope

Existing system

New system by others

Billing

File

SAP PI

URL URL

Overall Solution Architecture Singapore IES Pilot

Telecommunication Solution Singapore IES Pilot

IES SOA Enabled Middleware

Services Registry

NMS

GIS

OMS

SCADA

DMS/EMS

Billing/CISEVS

Core Operations

Enterprise Operations

NGNBN

Services Registry

MDMS

Datawarehouse

SA

P P

I 7.0

.x

Energy Portal

NTU

url

Web services

IT Architecture Singapore IES Pilot

E-Energy Program Germany

Reading of meters across businessesSmart Metering

Home Gateway

Via DSL, GPRS, BPL, ...

Load Control andMgmt of Appliances

Control of decentralized generation

Virtual Generator

Network managementReal time information

for MV and LV grids

(Smart Grids

NEW: Home Gateway

Value Added Services for Consumers: Display of energy consumption Display of TOU price signals Load Control,

Two way comms for business andOperational data(e.g. Meter, Control, Measure)

NEW: Market Place

Creation of energy efficiency incentivesRetailer and Distributor

Market for energy services

Consumer Applications

E-Energy

RWE Pilot

Pilot Success Factors

Successful Meters-To-Cash foundation core of NGIT

Commitment to transformation Utilities and Regulators

Customer First! - Early and extensive consumer

engagement and education

Appropriate goals which can be met - Goals by customer

segmentation - Diversity of deployment

Anticipate future regulatory and market frameworks






OS.Energy

Case Studies & Observations

Agenda

Orga Systems is promoting

several industry projects

pioneering Dynamic Energy

Billing in a Smart Grid

environment

Pilot concepts for smart metering

with customer information

cockpits (E-Cockpit) showcase

cost and consumption

transparency



_ real consumption and cost

visualisation

_ prepaid tariff with balance

limit and discount

_ dynamic volatile renewable

tariff

_ mass data rating and

charging


The Old Paradigm for Meter and Grid Infrastructures


First-Gen Smart

Metering

Smart meters store the tariff table locally and rate the events

Separate tariff registers for collecting on peak / off peak consumption

Backend processes perform billing by aggregation of rated events (similar to

manual meter reading)

Impacts

Heavy investments in complex smart meter infrastructure

No gain in flexibility for competitive tariffs and customer segmentation

Complex provisioning process for tariffs in the meter

No new business models (prepaid, cross service offerings) to support consumers need for cost control and choice

A new paradigm needs to be embraced


Next-Gen Smart

Metering

No-frills smart meters only deliver counter readings and time stamps

Remote interval readings provide consumption profiles (every 15 mins)

Meter events are rated centrally by a backend process

Impacts

Moderate investments in smart meter infrastructure provide savings in meter reading process

Moderate investments in backend rating and pre-billing provide competitive advantages by direct consumption and cost feedback to consumers

Gain of flexibility for competitive tariffs and customer segmentation

No complex provisioning process for tariffs in the meter

How can we solve the

challenges


These challenges can not be solved by network based

approaches a Centralized and IT driven approach increases

success

A Centralized and Real-Time IT driven approach is more future-

proof

Data collection, analysis and actions to improve customer

experience and ensure customer

interest is kept in mind

A centralized solution is a smarter solution


_ Centralized tariff management solution

could save up to 60% of capital expenditures

in high-end & expensive smart metering

_ save 10% on the overall meter investments by

central realization in backend, in a scenario of 1.0

million connections - save around 20 million USD

without even mentioning the reduction in labor force

Bringing Tariff Flexibility to Utilities


Flexible tariff creation using multiple charging conditions

Prepaid / postpaid

Time of use

Peak / off peak

Real-time discounts

Bundles / packages

Volume / threshold

Feed in credit

PHEV / Roaming

Source: SEAI - Sustainable Energy Authority of Ireland

Bringing Smart Payments to Utilities

Support for a wide range of payment channels for

pre-paid and post-paid payment types.

Support of real time payments which are essential for

pay as you go or prepayment schemes.

Support online payment and mobile payment,

offering maximum consumer convenience

Voucher (less) payments with strong network

distribution and hierarchy support

Easy and rapid integration to existing vending networks


Bringing Real-time Performance to Utility


150M+ subs on a single real-time convergent platform

< 3.9 ms rating latency

10M invoices processed in 1 hour

Up to 33% less hardware costs

using parallel blade technology

Source: Orga Systems benchmark on IBM blade server


Bringing Multi Channel Consumption Visualization in Real-Time

to Utilities

27.03.2012 Page: 35

Consumption, cost and forecast visualization via

Web portal

Mobile devices

In-Home Displays

Other HAN systems

HAN = Home Automation Network

36

Smart Customer Operations

Beyond the Meter

Smart Grid Network and Customer Operations

Behind the Meter

Smart Network Operations

Diversion Mgmt Services

(Revenue Assurance)

Customer Segmentation

& Analytics

Demand Response /

AMI Program Marketing

Customer Advisory

Services

Customer Care and

Meter to Cash

Operations

Billing and Exception

Management

Customer Solutions

Transformation for AMI

Customer Solutions

Transformation for CRM

2.0

Transmission &

Distribution

Field Operations and

Maintenance

Sensors and

CommunicationEmergency Response

New Connection New Construction

Distributed Generation Grid Operation

Meter Data Management

System

OS Energy

Enterprise Systems

(CIS, Demand

Response, GIS etc)

Copyright 2010

Accenture All

Rights Reserved.

External

Pricing Events

What is our End to End solution in this market - OS.Energy

Invoice

OS.ENERGY

Price & Tariff Configuration

Real-time Rating

Account / Balance

ManagementBilling

Price

signal

Meter

Data

Import

InterfaceEnergy

Consumption

Bill

Handling

Consumption

VisualizationVending

Devices

Data

Export

Meter

Networks

Payments & Top-Up Processing

Contact Center CareWeb Self-Care

ERPGL

Integration

Customer

Notification

Optional Component

Account Administration

OS.Care

Flexibility and Performance using Central Rating and Billing


Meter Data Mgmt

System

Smart

Meter

Smart

Meter

Smart

Meter

Dynamic Energy

Billing

Reduced meter infrastructure complexity and costs

Full scale back end tariff flexibility for new business models

Complexity / Cost of infrastructure

Flexibility for new tariff plans / business models


ERP / CRM

CC

Dynamic Energy

Billing

Flexible MDCS and MDM interface layer safeguards meter vendor

independence

Standard Based Meter Data Collection

Meter integation

layer

Back office

integration layer

Documents

Orga Syatems - Enabling Indias Smart Grid