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ITpreneurs Gestin de Servicio
Libro de Trabajo
Soporte y Anlisis Operacional release 3.2.0 ITIL Intermedio
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www.ITpreneurs.com
Copyright 2013 ITpreneurs. All rights reserved
Copyright
Copyright and Trademark Information for
Partners/Stakeholders.ITIL is a registered trademark of the Cabinet
Office.
IT Infrastructure Library is a registered trade mark of the
Cabinet Office.
The Swirl logo is a trade mark of the Cabinet Office.
All contents in italics and quotes is from the ITIL Service
Lifecycle Suite Crown copyright 2011 Reproduced under licence from
the Cabinet Office.
All other text is based on Cabinet Office ITIL material.
Reproduced under licence from the Cabinet Office.
Copyright 2013 ITpreneurs. All rights reserved.Please note that
the information contained in this material is subject to change
without notice. Furthermore, this material contains proprietary
information that is protected by copyright. No part of this
material may be photocopied, reproduced, or translated to another
language without the prior consent of ITpreneurs Nederland B.V.
The language used in this course is US English. Our sources of
reference for grammar, syntax, and mechanics are from The Chicago
Manual of Style, The American Heritage Dictionary, and the
Microsoft Manual of Style for Technical Publications.
ITIL Operational Support and Analysis, Classroom course, release
3.2.0
More on:
http://www.itil-officialsite.com/IntellectualPropertyRights/TrademarkLicensing.aspx
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reservados.viii
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Copyright 2013, ITpreneurs Nederland B.V. Todos los derechos
reservados. ix
We would like to sincerely thank the experts who have
contributed to and shaped ITpreneurs ITIL Intermediate product
suite.
ITpreneurs Course Reviewers Anessi, Ray - Pangloss Group
Costigan, Michael D - CSC
Mohr, Julie - Blue Print Audits
Vikdal, Mike - Auslyn Group
Wigmore, Michael - Independent
Pondman, Dick - Independent
Burgers, Jurian - Independent
Rijken, Adriaan - Independent
ITpreneurs Course Exercise WritersFoederer, Marcel -
ITpreneurs
Mohr, Julie - Blue Print Audits
Vikdal, Mike - Independent
Wigmore, Michael - Independent
ACKNOWLEDGEMENTS
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www.ITpreneurs.com
Copyright 201 ITpreneurs. All rights reserved
Follow us Before you start the course, please take a moment
to:
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Introduccin al Curso
Copyright 2013, ITpreneurs Nederland B.V. Todos los derechos
reservados. 1
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ITIL Intermedio Nivel De Certifi cacin | Soporte y Anlisis
Operacional
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