Download pdf - ITIL Intermediate Course: OSA Student Workbook( Spanish)

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Libro de Trabajo

Soporte y Análisis Operacional release 3.2.0 ITIL® Intermedio Sam

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Copyright

Copyright and Trademark Information for Partners/Stakeholders.ITIL® is a registered trademark of the Cabinet Office.

IT Infrastructure Library® is a registered trade mark of the Cabinet Office.

The Swirl logo™ is a trade mark of the Cabinet Office.

All contents in italics and quotes is from the ITIL® Service Lifecycle Suite © Crown copyright 2011 Reproduced under licence from the Cabinet Office.

All other text is based on Cabinet Office ITIL® material. Reproduced under licence from the Cabinet Office.

Copyright © 2013 ITpreneurs. All rights reserved.Please note that the information contained in this material is subject to change without notice. Furthermore, this material contains proprietary information that is protected by copyright. No part of this material may be photocopied, reproduced, or translated to another language without the prior consent of ITpreneurs Nederland B.V.

The language used in this course is US English. Our sources of reference for grammar, syntax, and mechanics are from The Chicago Manual of Style, The American Heritage Dictionary, and the Microsoft Manual of Style for Technical Publications.

ITIL Operational Support and Analysis, Classroom course, release 3.2.0

More on: http://www.itil-officialsite.com/IntellectualPropertyRights/TrademarkLicensing.aspx

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Contenido

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Copyright © 2013, ITpreneurs Nederland B.V. Todos los derechos reservados. v

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Copyright © 2013, ITpreneurs Nederland B.V. Todos los derechos reservados.vi

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Copyright © 2013, ITpreneurs Nederland B.V. Todos los derechos reservados. vii

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Copyright © 2013, ITpreneurs Nederland B.V. Todos los derechos reservados.viii

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Copyright © 2013, ITpreneurs Nederland B.V. Todos los derechos reservados. ix

We would like to sincerely thank the experts who have contributed to and shaped ITpreneurs’ ITIL Intermediate product suite.

ITpreneurs’ Course Reviewers Anessi, Ray - Pangloss Group

Costigan, Michael D - CSC

Mohr, Julie - Blue Print Audits

Vikdal, Mike - Auslyn Group

Wigmore, Michael - Independent

Pondman, Dick - Independent

Burgers, Jurian - Independent

Rijken, Adriaan - Independent

ITpreneurs’ Course Exercise WritersFoederer, Marcel - ITpreneurs

Mohr, Julie - Blue Print Audits

Vikdal, Mike - Independent

Wigmore, Michael - Independent

ACKNOWLEDGEMENTS

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Introducción al Curso

Copyright © 2013, ITpreneurs Nederland B.V. Todos los derechos reservados. 1

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ITIL Intermedio Nivel De Certifi cación | Soporte y Análisis Operacional

Copyright © 2013, ITpreneurs Nederland B.V. Todos los derechos reservados.2

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Partícipe | ITIL Intermedio Nivel De Certifi cación | Introducción al Curso


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Unidad1Introducción


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Unidad2Gestión de Eventos


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Partícipe | ITIL Intermedio Nivel De Certifi cación | Gestión de Eventos


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Unidad3Gestión de Incidentes


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Partícipe | ITIL Intermedio Nivel De Certifi cación | Gestión de Incidentes


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